Audio Problems - ACN Iris V User Manual

Troubleshooting

Audio Problems

Problem
The call is connected, the
screen is visible, but there is
no sound.
The call is connected, both
audio and video are present,
but the called party cannot
see or hear me.
The call is connected, and I
can see the screen and hear
the sound and the other
party can see me but cannot
hear me.
The other party's screen is
frozen and there is no sound.
There is an echo.
Solution
• Increase the volume levels.
Keypad and Sound.
• Have the other party confirm that their mute
setting is off.
• If the Videophone is installed on a private network
or behind a firewall, you may not be receiving the
other party's audio.
• If the Videophone is installed on a private network
or behind a firewall, you may not be receiving the
other party's screen.
• Verify that the called party's audio device works
properly.
• Verify the video phone is connected to
internet properly.
• Verify the called party's video phone was not
disconnected from Internet.
• Lower the volume.
• The acoustics of the room may not be ideal. Try
moving the phone to another location with
better acoustics.
Chapter 13
See Settings: Configuring
53