Troubleshooting Guide - ACN Videophone User Manual

Troubleshooting Guide
prObleM
I cannot turn on the power
LCD screen is not turned on
I cannot hear the call connection
signal from the handset
I cannot make a call
I cannot receive incoming calls.
When I receive a call the video is
working but there is no ringing
sound
The call is connected but the other
party cannot see me, and the
sound quality is poor
The call is connected, the video is
working, but there is no sound
The call is connected, both audio
and video are working, but the
called party cannot see or hear me
The call is connected, the video is
working and I can hear the called
party, but they can only see me
and not hear me
The call is connected, both the
audio and video are working, but
the called party can only hear me
and not see me
• Check that the power cable is connected correctly.
• Check that the power switch is in the "ON" position.
• Check that the electrical outlet is working by connecting another electrical device to it.
• Turn the power switch off and then on again.
• Check that the power cable is connected correctly.
• Press a button or lift the handset to check that your Videophone is not in Power Save
mode.
• Check that the handset is connected to the left port of your Videophone.
• Check that the Ethernet cable is connected to the WAN port of your Videophone.
• Check that the handset is connected to the left port of your Videophone.
• Turn the power switch off and then on again.
• If your Videophone is connected properly to the Internet, check that the registration
light is on.
• If you are using speed dial, check that the number is correctly entered in your
Phonebook.
• If the person you are calling is using a Videophone installed on a private network or
firewall system, the call may not be able to be connected.
• If your Videophone is installed on a private network or a firewall system, you may not
be able to receive calls.
• Check that the registration light is on. If your Videophone is not connected properly to
the Internet you will not be able to receive calls.
• Turn the power switch off and then on again
• Check that the Ring Tone volume level is set higher than "1" in the "Sound Settings"
menu.
• If your Videophone is installed on a private network or behind a firewall, the other
party may not be able to see you.
• Check that a camera is connected to the called party's Videophone.
• Check that the called party's microphone is working.
• If your Videophone is installed on a private network or behind a firewall, the other
party may not be able to hear you.
• Increase the volume levels.
• Check whether the called party's Videophone is installed on a private network or a
firewall system.
• Check that the audio/video input path is configured correctly.
• Check that the other party's audio/video device works properly.
• Check that the audio input path is configured correctly.
• Check that the called party's audio device works properly.
• Check that the video input path is configured correctly.
• Check that the called party's video device works properly.
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