Troubleshooting - ACN IRIS X User Manual

Troubleshooting

The following are some common problems that may occur.
The videophone does not recognise input on the touch screen
Screen Calibration allows adjustment of the touch sensitive screen so that when you make a
selection on the screen, the phone correctly recognises the selection.
1. Press and hold the Home button for approximately 1 second. You will then be
returned to the main menu
2. Press and hold the Home button for 10 seconds. Upon releasing the Home button
after 10 seconds, the Touch Screen calibration utility will be displayed
3. Simply touch the cross hairs in each of the five locations presented on the screen
with the stylus (recommended) or with your finger
4. Press the Home button to complete the calibration.
I cannot make or receive calls
Verify the device was properly installed. (See the
Guide)
Check to ensure the power adapter is securely connected to the back of the ACN IRIS X
Videophone.
1. If the power adapter is plugged into a surge protector or power strip, make sure the
power to the surge protector is switched on.
Make sure the Home button light is illuminated or flashing.
2. The ACN IRIS X Videophone requires a router and ACN recommends the Cisco
Linksys E-1200. The ACN IRIS X Videophone has two Ethernet ports. One port is
labelled Network, the other PC. The Network port should be connected to the your
router. A PC or other end device can be connected to the PC port if desired. Verify
your Internet connection is working properly by browsing to your favourite website
with a computer.
3. Allow sufficient time for initial setup. Initial setup should be performed with the ACN
IRIS X Videophone connected to a wired connection. The initial setup may take up
to 10 minutes to complete depending on your Internet speed. The phone may reboot
2 or 3 times. Please do not disconnect your ACN IRIS X Videophone or attempt to
make calls during this time. Make sure to complete the initial calibration step as the
phone powers up.
I am having problems with Wi-Fi
Verify your Internet connection is working properly by browsing to your favourite website with a
computer connected by cable to the same network router.
1. Connect your ACN IRIS X Videophone via a wired connection to your network;
ACN IRIS X Videophone Quick Installation