Importing And Exporting Contacts; Troubleshooting; Phone Does Not Recognize Input On The Touch Screen; I Cannot Make Or Receive Calls - ACN Iris X User Manual

Importing and Exporting Contacts

To import/export contacts to or from an SD card or USB card, select Options à Import/Export. Then,
select Import or Export in Operation Mode.
There are three types of Files to be selected: "XML", "CSV" and "VCard". For Import, users can select to
Clear The Old List and Replace Duplicate Items in the imported files. If the operation mode is Import,
users will need press the Browse button to specify the imported file from local or external storage device.
Press Import/Export to finish the operation.
To determine the appropriate file format for your imported contacts, it is useful to create a couple contacts
on the IRIS X and then export them to a file. Copy that file to a USB or SD card, open that file on a
computer and examine the file format. Use this format for the contact file you import.
Below is a spreadsheet template to create a CSV file that will import to the IRIS X. (Note, re-enter the
work, mobile, or home phone number in the primary phone field if desired. If you leave primary blank, the
work number will be the primary.)
First N ame Last N ame Work P hone

Troubleshooting

Please visit our website, acnpacific.com.au for the most up-to-date information on the IRIS X Installation,
Features, Applications, System Settings, Advanced Features and Troubleshooting.

Phone does not recognize input on the touch screen.

Screen Calibration allows adjustment of the touch sensitive screen so that when the user makes a selection
on the screen, the phone correctly recognizes the selection.
1. Press and hold the Home button for approximately 1 second. You will then be returned to the
main menu.
2. Press and hold the Home button for 10 seconds. Upon releasing the Home button after 10
seconds, the Touch Screen calibration utility will be displayed.
3. Simply touch the cross hairs in each of the five locations presented on the screen with the stylus
(recommended) or finger.
4. Press the Home button to complete the calibration.

I cannot make or receive calls

Verify the device was properly installed. For information on how to install your IRIS X please refer to your
IRIS X Quick Start Guide delivered with your equipment, alternatively visit our Help & Support pages on our
public website for a copy of the guide.
Check to ensure the Power Adapter is securely connected to the back of the IRIS X.
1. If the Power Adapter is plugged into a surge protector or power strip, make sure the power to the
surge protector is switched on.
Make sure the Home Button light is illuminated or flashing.
2. The ACN IRIS X requires a modem/router to connect to the Internet. ACN recommends either
the Netgear or Netcomm Modem/Routers provided by ACN. The IRIS X has two Ethernet ports.
One port is labeled Network, the other PC. The Network port should be connected to the
customer's modem/router. A PC or other end device can be connected to the PC port if desired.
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