If The Transfer Is Unsuccessful - Accu-Chek Mobile User Manual

5 using the meter as a diary

If the transfer is unsuccessful

If the results are not transferred, the meter turns off
automatically after about 60 seconds.
Possible reasons for an unsuccessful transfer are:
A transfer error occurred.
Start the transfer of the results again.
The infrared windows are too far apart or not pro-
perly facing each other.
Reduce the distance between the two infrared
windows to 5–20 cm and position them so they are
pointing towards one another. Start the transfer of
the results again.
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Another device with an infrared source turned on or
a strong light source is too close to one of the two
infrared windows.
Remove the device or light source and start the
transfer of the results again.
There is some object, for example, blocking com-
munication between the two infrared windows.
Remove the object and start the transfer of the
results again.
An error occurred at the receiving end or either the
software or hardware.
Please read the relevant instructions for use.