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If the ADSL2+ Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save your time and effort but if the
symptoms persist, then consult your service provider.
Problems with starting up the router
Problem
None of the
LEDs are on
when you
turn on the
router.
You have
forgotten
your router
login
username
and / or
password
.
Corrective Action
Check the connection between the adapter and the router. If the error
persists, you may have a hardware problem. In this case you should contact
technical support.
Try the default username "admin" and password "admin". If this fails, you
can restore your router to its factory settings by holding the Reset button on
the back of your router more than 6 seconds.
Troubleshooting
76
Chapter 5
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