ESI Phone User Manual page 74

User's Guide
Service observing (Code 561)
Your administrator may assign service observing capability to those users who need to monitor others' calls
silently (e.g., in order to aid in quality assurance of call activity). To begin service observing, press the
assigned programmable feature key, followed by an extension number or station key. To discontinue
observing, press the station key again or hang up. As you observe another station's incoming call, your display
shows to whom that station is connected and how long the call has lasted.
Note: The Administrator must authorize service observing for your station, and the Installer must program the
list of allowed extensions.
Headset key (Code 564)
Notes: Not available on legacy 12-Key Feature Phone.
It's unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a
headset as desired.
This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see
"Headset operation," page F.10). Press the key to receive dial tone or to answer a ringing call. Press the key
again or press RELEASE to disconnect from the call.
Call-forward key (Code 565 or 565XXX)
Note: Your ESI phone may have a dedicated call-forward key (CFWD).
If you frequently call-forward your phone (see "Call forwarding," page E.10), you can program a
programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you always
forward to the same extension, you can program a key with both 5 6 5 and the extension number.
Redial (Code 566)
Note: Legacy 12-Key Feature Phone only.
This redials the outbound number (i.e., not internal extension) most recently dialed from your station.
Call-forward/no-answer key (Code 567)
Note: Not available on an ESI Cordless handset.
Enables or disables the call-forwarding/no-answer feature. When this feature is enabled and someone calls
your station but receives no answer, the call will go to the destination you've programmed (for more details,
see page E.11). The difference between this feature (Code 567) and traditional call forwarding (Code 565) is
that, with this feature, your phone actually rings first before going to the selected destination.
Message monitor key (Code 568)
Easily toggle the message monitor mode on or off with this key. (Otherwise, you can perform the toggle by
pressing PROG/HELP 3 6 and following the prompts.)
Background announce key (Code 569)
During call waiting, you can also make a brief, private background announcement (see "Background
announce feature," page E.13) to the station's earpiece (if the station user has enabled this feature). Hold
down the key until you hear a beep, then begin talking; release the key when finished.
(Continued)
F.15
Special keys