ESI Phone User Manual page 53

User's Guide
Call forwarding/no-answer
Note: The ESI Cordless Handsets and legacy 12-Key Feature Phone do not support call forwarding/no-answer.
One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies,
it's a forwarding that occurs only after a call to your extension goes unanswered; so, essentially, this gives you a
chance to answer the phone in case you're there and wish to take the call, but automatically forwards as
programmed if you're either away from your phone or just choose not to take the call. You can set your phone
to call-forward/no-answer to an extension or mailbox. For you to set this, either the extension must have an
assigned call-forward/no-answer key assigned or you can dial 5 6 7 followed by the destination number.
When you set call forwarding/no-answer:
•
Outside calls coming into the extension will ring there for a predetermined time and then be forwarded to a
designated extension or mailbox.
•
If the call isn't answered within a predetermined time, the caller will be routed to the original extension's
voice mailbox.
•
If the extension is in DND mode, the call will be forwarded immediately to the extension or mailbox.
•
If the extension is busy — i.e., off-hook on another call — and not in DND mode, call forwarding/no-
answer will not be followed; instead, call waiting will be initiated (if allowed) and if the call is not answered,
will follow the fixed call forward setting (normally your voice mailbox).
To set or cancel call forwarding/no-answer:
1. Dial 5 6 7.
2. Enter the extension or mailbox to which you are forwarding.
3. Press # to confirm.
4. Press a scroll key (
5. Press # to confirm.
The call-forwarding/no-answer key will be lit solid green to indicate that call forwarding/no-answer is
active, and will not be lit if call forwarding/no-answer is disabled.
or ) to select either ENABLE or DISABLE for call forwarding/no-answer.
E.11
ESI phone operation