Error Codes And Symbols - Bayer HealthCare Contour User Manual

Error Codes and Symbols:

If you do not resolve the problem, contact Bayer
WHAT YOU SEE
(will flash
for 10 seconds and
then the meter
will turn off)
(will remain on
the display)
E1
E2
E3
E4
E5 E9
E6 E12
E8 E13
34
Need Help? Call toll free: 1-800-348-8100
WHAT IT MEANS
Dead batteries.
Low batteries.
Temperature out
of range.
The test strip has
not filled enough
for an accurate
test. Insufficient
blood drop.
The meter is sensing
a used test strip.
Test strip not
inserted correctly.
Potential software or
hardware issue.
WHAT YOU SHOULD DO
Replace the batteries.
Call Bayer Diabetes Care Cus-
tomer Service at 1-800-348-8100
for the Free Batteries for Life
program.
Replace the batteries as soon as
possible.
Move to an area that is within the
operating range for the meter:
41°F – 113°F. Let the meter adjust
to this temperature for 20 minutes
before performing a test.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
Remove and reinsert the test strip
properly (see page 9).
Remove the test strip and retest
using a new test strip. If you
continue to have problems,
contact Bayer Diabetes Care
Customer Service.