Error Codes And Symbols - Bayer HealthCare contour link User Manual

Error Codes and Symbols:

I f y o u d o n o t r e s o l v e t h e p r o b l e m , c o n t a c t
WHAT YOU SEE WHAT IT MEANS
(will remain Low batteries.
on the display)
(will fl ash for Dead batteries.
10 seconds
then the meter
will turn off)
Temperature out
E 1
of range.
The test strip has
E 2
not fi lled with
enough blood for
an accurate test.
The meter is de-
E 3
tecting a used test
strip or blood was
applied before the
meter was ready.
Test strip is not
E 4
inserted correctly.
Potential software
E 5 E 9
or hardware issue.
E 6 E 12
E 8 E 13
Wrong test strip.
E 7
33 33
Need Help ? Bayer Diabetes Care Helpline: 1-800-268-7200
WHAT YOU SHOULD DO
Replace the batteries as soon as
possible to avoid the risk of a test
result not being stored in your
meter. Call Bayer Diabetes Care
Helpline at 1-800-268-7200 for free
replacement batteries.
Replace the batteries immediately
to avoid the risk of a test result
not being stored in your meter.
Move to an area that is within
the operating range for the meter
(5°C – 45°C). Let the meter adjust
to this temperature for twenty
minutes before testing.
Remove the test strip and retest
using a new test strip.
Remove the test strip and retest
using a new test strip. Wait until
you see the fl ashing blood drop
on the display before adding the
blood sample.
Remove and reinsert the test strip
properly (see page 10).
Remove the test strip and
retest using a new test strip.
If you continue to have problems,
contact Bayer Diabetes Care
Helpline.
Remove the test strip and retest
using a C test strip.
ONTOUR
Bayer Diabetes Care Helpline at 1-800-268-7200
WHAT YOU SEE WHAT IT MEANS
Invalid date or
E 10
time.
Abnormal result.
E 11
The meter has
E 15
detected an error
and cannot send
the result to your
Medtronic device.
Test result is above
HI
33.3 mmol/L.
WARNING: Glucose levels above 13.9 mmol/L may
indicate a potentially serious medical condition.
Test result is below
LO
0.6 mmol/L.
WARNING: Glucose levels below 2.8 mmol/L may
indicate a potentially serious medical condition.
www.bayerdiabetes.ca
WHAT YOU SHOULD DO
See Setup instructions (page 22)
to set the date and time on
your meter. If you continue to
have problems, contact Bayer
Diabetes Care Helpline.
Remove the test strip and retest
using a new test strip. Carefully
follow testing instructions in your
User Guide.
If you continue to have problems,
contact Bayer Diabetes Care
Helpline.
Turn the Send option off (see
page 21), then retest using a
new test strip. (You can then
manually enter your result into
your Medtronic device.)
Then contact Bayer Diabetes
Care Helpline. (You can still
use your meter for testing, but
results cannot be sent to your
Medtronic device.)
• Wash your hands and the test
site. Repeat the test using a
new test strip.
• If your result is still "HI,"
contact your physician or
health care professional
immediately.
• Repeat the test using a new
test strip.
• If your result is still "LO," contact
your physician or health care
professional immediately.
34 34