Error Codes And Symbols - Bayer HealthCare Contour Next EX User Manual

Error Codes and Symbols

What You What It
See Means
(will
remain on the Low batteries.
display)
(will
flash for 10
seconds
Dead batteries.
and then the
meter will
turn off)
The meter is
ready to test.
Not enough
blood sample.
E1
Temperature out
of range.
The test strip
has not filled
E2
enough for an
accurate test.
Insufficient
blood drop.
®
42
What You Should Do
Replace the batteries as soon as
possible.
Replace the batteries.
Proceed with the testing of your
blood.
Add more blood within 20
seconds.
Move to an area that is within
the operating range for the
meter: 41° – 113°F. Let the meter
adjust to this temperature for 20
minutes before performing a test.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
What You What It
See Means
•Remove the test strip and retest
•The meter is
E3 sensing a used
test strip.
•The wrong
•If control testing, make sure
control solution
was used.
E4
Test strip
Remove and reinsert the test
not inserted
strip properly (see page 8).
correctly.
Remove the test strip and retest
using a new test strip. If you
E5 E9 Potential continue to have problems,
E6 E12 software or contact Bayer Diabetes
hardware issue. Care Customer Service at
E8 E13
1-800-348-8100 (available
24 hours a day, 7 days a week).
Remove the test strip and retest
E7
using a new test strip. Make
Incorrect test
certain that you are using a
strip.
C
Bayer.
This error occurs only in
Communication mode. See
pages 24 - 25 to reset the date or
Invalid date or time. If you continue to see
E10
time. this error, please contact Bayer
Diabetes Care Customer Service
at 1-800-348-8100 (available
24 hours a day, 7 days a week).
Need Help? 1-800-348-8100
(available 24 hours a day, 7 days a week)
www.bayercontour.com
What You Should Do
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
to use C ® N control
ONTOUR EXT
solution.
®
N test strip from
ONTOUR EXT
43