Resolving Network Communication Issues; Resolving Audio Issues - SMART Board Board 600iv Configuration And User's Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system
5. If the previous steps don't resolve the issue, disconnect the power cable and then contact your
authorized SMART reseller (smarttech.com/wheretobuy).

Resolving network communication issues

If you don't have network access, perform the following procedure to troubleshoot your system.
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To resolve network communication issues
1. Ensure that your network's RJ45 cable is properly connected to the modular cable connection
on the projector's connection panel.
2. Ensure that the LAN warning light on the projector is green. To activate the LAN, use the
"network=on" RS-232 command (see Projector programming commands on page 58) or the
"Network and VGA out" projector menu option (see Network menu on page 17). The network
function on the projector doesn't work until you send one of these commands.
3. Press the Menu button, and then select the Network Settings menu to check the IP address.
See Network menu on page 17 for a description of the IP address field. Enter this IP address
into your browser or SNMP agent.
4. If you still don't have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller
(smarttech.com/wheretobuy).

Resolving audio issues

The projector doesn't have integrated speakers, but you can connect an audio system to the audio
output connector in the projector's connection panel. If no sound is coming from your audio system,
perform the following procedure.
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To resolve audio issues
1. Ensure that the speakers' or audio system's cables are properly connected to the audio output
plug on the projector's connection panel.
2. Press the Mute button on the projector's remote control, and if Audio Mute is on, turn it off.
3. Ensure that your speaker or audio system is on and that volume is enabled.
4. Check that your source input, such as your computer or video device, isn't malfunctioning, that
its audio output is on and that its volume isn't set to the lowest position.
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