The "Lamp Failure" Message Appears; The Projector Power Light Isn't Lit - SMART Board Board 600iv Configuration And User's Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system

The "Lamp Failure" message appears

If the "Lamp Failure" message appears and the lamp turns off during use or doesn't turn on, one of the
following issues is occurring:
The lamp is overheating, likely due to blocked air vents.
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The lamp has reached the end of its life.
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The projector has an internal problem.
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To resolve the "Lamp Failure" error
1. Follow steps 1 to 5 of To resolve the "Projector Overheated" error on previous page.
2. If the lamp doesn't illuminate, put the projector into Standby mode and wait 15 minutes for it to
cool down.
3. Disconnect the power cable.
4. Replace your lamp as described in Removing and replacing the projector lamp module on page
28.
5. If the projector still doesn't turn on or if it continues to display the lamp error message,
disconnect the power cable, and then contact your authorized SMART reseller
(smarttech.com/wheretobuy).

The projector Power light isn't lit

If the projector Power light isn't lit, one of the following issues is occurring:
There was a power outage or a power surge.
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A circuit breaker or a safety switch was tripped.
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The projector isn't connected to the power source.
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The projector has an internal problem.
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To resolve the unlit projector Power light issue
1. Check the power source, and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren't broken or bent.
4. Make sure the Hide Display feature on the remote is disabled. See Using the remote control
buttons on page 13.
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