Problems When Receiving Faxes - Epson Aculaser CX16NF User Manual

Symptom
Transmission is not
possible.

Problems When Receiving Faxes

If the fax cannot be received correctly, refer to the following table, and then perform the indicated
operation. If the fax still cannot be received correctly, even after performing the described operations,
contact your technical representative.
Note:
For details on the error messages, refer to "Error Messages on the Message Window" on page 70. For
details on troubleshooting procedures for document misfeeds, paper misfeeds, poor print quality, or
empty toner, refer to the Printer/Copier/Scanner User's Guide.
Symptom
The received fax is
blank.
Cause
The transmission procedure may
have been performed
incorrectly.
The fax number may be wrong.
The destination in the favorite
list, the speed dial destination or
the group dial destination may
be incorrectly programmed.
The telephone line may be
incorrectly connected.
There may be a problem with the
recipient's fax machine (such as,
no paper or turned off).
Cause
There may be a problem with the
telephone connection or with
the caller's fax machine.
The caller may have loaded the
pages backward.
AcuLaser CX16NF
Solution
Check the transmission procedure, and then try sending the
fax again.
Check the fax number.
Check that the keys were correctly programmed.
Check the telephone line connection. If it is disconnected,
connect it.
Contact the recipient.
Solution
Check that the machine can make clean copies. If it can, have
the caller send the fax again.
Contact the caller.
Facsimile User's Guide
Troubleshooting 69