Possible Problems With Text Messaging - BT Synergy 6500 User Manual

Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Synergy 6500 base and you can register your
BT Synergy 6500 handset to up to 4 bases. Check that you have not exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Synergy 6500 can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Synergy 6500 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789*
or email bt.helpdesk@sgweurope.com.

Possible problems with text messaging

You must subscribe to your network provider's Caller Display service for text messaging to work and
you must not withhold your number. Your network provider may charge you for these services. Please
note some other network provider lines may not be compatible with this text messaging service.
Text messages cannot be sent and screen displays Message Sending Failed
• The base station power supply or telephone line cord might not be properly connected. Check
that the base station power supply is plugged into the mains socket and switched on and that the
telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 52 for instructions on how to enter
the number.
If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com
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