BT DIVERSE 6410 User Manual
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BT DIVERSE 6410 User Manual

BT DIVERSE 6410 User Manual

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User Guide

BT DIVERSE 6410

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  • Page 1: User Guide

    User Guide BT DIVERSE 6410...

  • Page 2: Cordless Telephone

    Caller Display service). Expandable system. You can have up to 6 GAP ■ compatible handsets registered to your BT Diverse 6410 base. Make internal calls between two handsets while a third is on an external call.
  • Page 3 If you have purchased a BT Diverse 6410 If you have any problems setting up or using your multiple pack you will BT Diverse 6410, contact the Helpline on 0870 240 3962 also have the following or email bt.helpdesk@vtecheurope.com for each additional Alternatively, you may find the answer in ‘Help’...

  • Page 4: Table Of Contents

    In this guide Getting started ....7 Entering names ....20 Location .
  • Page 5 How callers send a text to a BT Helpdesk ....35 user area ..... . .47 Open a user area .
  • Page 6 Uninstall ..... . .55 handset to your Diverse 6410 base . . .68 Repair ......56 Register your handset to another base .

  • Page 7: Getting Started

    Getting started Location WARNING Do not place your BT Diverse 6410 You need to place your BT Diverse 6410 base close in the bathroom or other humid areas. enough to a mains power and telephone socket so that the cables will reach.

  • Page 8: Battery Low Warning

    Eventually they will need to be replaced. Batteries and handset may Telephone line cord become warm during charging. This is normal. Your BT Diverse 6410 is ready for use.
  • Page 9 6410, please call the BT Diverse Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Location You need to place your BT Diverse 6410 charger close enough to a mains power socket so that the cable will reach. Setting up the charger 1.
  • Page 10 Pull the plastic tag as instructed to activate the batteries. 4. Place the handset in the charger and charge the handset for at least 16 hours. Follow instructions on page 68 for registering additional handsets to the BT Diverse 6410 base.

  • Page 11: Getting To Know Your Phone

    Press to end calls. Keypad Also lets you exit from menu. Headset socket R. Recall Lets you plug in a headset, For use with switchboards and page 16. certain network services. Quick access to a range of BT Calling Features, page 33.

  • Page 12: Main Display Icons

    Getting to know your phone Main display icons Handset ringer off. Angled – during a call. In range. Flashes when Moving – incoming call or you are out of range. caller on hold. Handset 3 Shows current battery level. New calls. Keypad lock on.

  • Page 13: Navigating The Menus

    Getting to know your phone Navigating the menus… Your BT Diverse 6410 has a menu system which is easy to use. Each menu leads to a list of options. Have a look at the menu map on the following page.

  • Page 14: Menu Map

    Getting to know your phone Exit menu If you want to exit a menu or the directory, either press until the display returns to standby, or press BACK until the standby screen appears. Menu map Names Sounds & Handset Base Settings Calendar/ Registration Pictures...

  • Page 15: Using Your Phone

    Using your phone Switch handset on and off Note Press the BACK options button to 1. Press and hold to switch the handset off. go back to the previous step in a menu. Or press END to cancel and 2. Press again to switch it back on.

  • Page 16: Handsfree

    Using your phone Handsfree Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to both sides of your conversation. 1. Press twice. Display shows and you can hear the dial tone over the handset speaker.

  • Page 17: Secrecy

    Using your phone Secrecy When on a call, you can talk to someone in the same room without your caller hearing. 1. During a call, press SECRECY. Display shows SECRECY . Your caller cannot hear you. 2. Press again to resume your call. Redial You can redial any of the last ten numbers.
  • Page 18 Using your phone Save a redial number You can save a number to the directory. 1. Press . The last number dialled is displayed. Scroll DOWN to the number you want. 2. Press OPTIONS and scroll DOWN SAVE NUMBER Press OK. 3.

  • Page 19: Keypad Lock

    Using your phone Keypad lock You can lock the keypad to prevent accidentally dialling numbers while carrying it around. 1. Press and hold until you hear a beep. Screen shows KEYPAD LOCKED 2. To unlock the keypad, press UNLOCK then Display shows KEYPAD UNLOCKED Quick access to messages...

  • Page 20: Calls

    Using your phone Calls 1. Press . Screen highlights 2. Scroll DOWN CALLS . Press OK. 3. Scroll DOWN through the Calls list. 4. Press OPTIONS to Delete, Save Number or Delete All. 5. Press BACK to return to the previous menu. Directory You can store up to 200 names and numbers in the directory.

  • Page 21: Writing Tips

    Using your phone Writing tips If you make a mistake, press CLEAR to delete the last character or digit. Press once to insert a space. Your phone is set to insert the first letter of a name as an upper case letter. The rest will be in lower case. Press to set lower case or upper case letters.

  • Page 22: New Directory Entry

    Insert a pause into a directory entry You may need to do this if your BT Diverse 6410 is connected to a switchboard. 1. When entering a number, usually after entering the switchboard access code (e.g. 9) press and hold until appears in the display.

  • Page 23: Dial From The Directory

    Using your phone Dial from the directory 1. Press NAMES then scroll DOWN to the entry you want. Alternatively, press NAMES then enter the first letter of the name you want. E.g. for Emma, press twice to display names beginning with E, then scroll to the name you want.

  • Page 24: Copy The Entire Directory To Another Handset

    Using your phone 3. Scroll LEFT RIGHT to enter the number of the handset you want to copy the entry to then press OK. Screen shows COPYING TO HANDSET X 4. At the receiving handset the screen shows RECEIVE Press YES. DIRECTORY ENTRY? 5.

  • Page 25: Edit An Entry

    Using your phone Edit an entry 1. Press NAMES and scroll DOWN to the entry you want then press OPTIONS. 2. Scroll DOWN EDIT ENTRY , press and then CLEAR to edit characters or numbers. 3. Use the keypad to edit the name then scroll DOWN the number and edit the number.

  • Page 26: Delete The Entire Directory

    If you have problems copying directory entries from your SIM onto 1. Insert the SIM card into the SIM READER slot on the the BT Diverse 6410 place the SIM back into your mobile and confirm base. that the directory entries are stored on the SIM and not within the mobile handset directory.

  • Page 27: Internal Calls

    Using your phone 4. If required, enter the SIM Card PIN and press OK. If you enter the wrong PIN twice, SIM PIN ERROR is displayed and 5. The screen displays SIM TO PHONE/PHONE TO SIM the screen returns to standby. Check that you have the right SIM If copying to the SIM Card, scroll DOWN...

  • Page 28: Transfer A Call To Another Handset

    Using your phone 2. If the other handset is making an external call, the screen shows NOT AVAILABLE Transfer a call to another handset 1. During an external call, press . Your caller is put on hold. 2. If you have two handsets, the other handset will ring. If you have more handsets, select the handset number you want to call and press OK.

  • Page 29: Conference Call

    Using your phone Conference call You can hold a 3-way conversation with an external caller and another handset user at the same time. 1. During an external call, press . Your caller is put on hold. 2. If you have two handsets, the other handset will ring. If you have more handsets, select the handset number you want to call and press OK.

  • Page 30: Caller Display

    If you have stored a name to go with the number in your For more details on BT’s handset directory, the name will be displayed instead. Calling Features, call BT free on 0800 800 150. Calls list When you have missed calls, the...

  • Page 31: View The Calls List

    Caller Display View the Calls list 1. Press CALLS to open the Calls list. 2. Display shows details of calls. Scroll DOWN through the list. 3. Press to return to standby. Dial from the Calls list 1. Press CALLS to open the Calls list. 2.

  • Page 32: Delete An Entry In The Calls List

    Caller Display 6. If required, scroll DOWN and press LEFT PICTURE RIGHT to select a picture. Press VIEW to see the picture to save it. 7. Press SAVE. 8. Press to return to standby. Delete an entry in the Calls list 1.

  • Page 33: Bt Calling Features

    The BT Calling Features works in exactly the same way as the main BT Diverse 6410 gives you easy access to a range of name and number directory and pre-stored BT Calling Features. can store up to 10 entries.

  • Page 34: Call Divert On

    2. Listen to hear the status of your Call Divert. Call Waiting On If you are not connected to the BT network, some of these services Call Waiting lets you know if another person is trying to may not be available. Please contact your Network Provider.

  • Page 35: Check Call Waiting

    1. Press then scroll DOWN CHECK CALL WAITING press 2. Listen to hear the status of your Call Waiting. BT Helpdesk 1. Press then scroll DOWN BT HELPDESK press 2. The BT Helpdesk for this product will be automatically dialled.

  • Page 36: Sms Text Messages

    Welcome to the BT SMS Service on your BT Diverse SMS stands for Short Messaging Service 6410. The service is provided by BT. Your BT Diverse 6410 can send and receive SMS messages from participating IMPORTANT mobile networks and compatible landline telephones in You must subscribe to your the UK.

  • Page 37: Cost Of Fixed Line Service

    SMS text messages Cost of the fixed line service There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website (www.bt.com) to find out how much it costs to send a SMS text message (depends upon your call package).

  • Page 38: Receiving A Call While Writing A Text

    You can now continue writing your message. Sent messages are stored in the Outbox Your BT Diverse 6410’s outbox is like a redial list. It holds a copy of the last 5 messages sent. The newest messages replace the oldest messages in the outbox.

  • Page 39: Entering Text

    Saved messages are stored in the Drafts folder If you want to save a message to complete and/or send later you can store it in the drafts folder. Your BT Diverse 6410 can store up to 5 messages. Received messages are stored in the Inbox Your BT Diverse 6410 can store up to 30 messages.

  • Page 40: Writing Tips

    SMS text messages Writing tips If you make a mistake, press CLEAR to delete the last character or digit to the left of the cursor. 1. Press UP/DOWN/LEFT/RIGHT press to move the cursor. 2. Press once to insert a space. 3.

  • Page 41: Edit Sms Templates

    SMS text messages Edit SMS templates You can overwrite the existing templates with your own messages, up to 32 characters long. 1. Press MENU, SMS MESSAGES is highlighted, press scroll DOWN and press OK. TEMPLATES 2. The available templates are displayed. Scroll to the template you want and press OPTIONS.

  • Page 42: Read, Edit And Send Draft Sms Messages

    SMS text messages Read, edit and send draft SMS messages If you have saved a message you have written for sending later, you can view, edit and send it from the Draft Messages box. 1. Press MENU, SMS MESSAGES is highlighted, press scroll DOWN DRAFTS...

  • Page 43: Reading Sms Text Messages

    YOU HAVE NEW . To read new messages: Inbox capacity either press then OK. Your BT Diverse 6410 can store up to 30 received text messages. or open the Inbox by pressing MENU, SMS MESSAGES highlighted, press OK, scroll down to INBOX , then OK.

  • Page 44: Sms Alert

    SMS text messages 4. Follow the on-screen prompts to save, write, send or delete the messages. Or press BACK to return to the previous menu level. SMS alert Your handset will beep when you receive an SMS text message. The default setting is On. You can switch this off. 1.

  • Page 45: Adding Or Changing Sms Service Centre Numbers

    Select a Send Service Centre number If you enter additional Service Centre numbers, you can choose which send Service centre you want to use. Your BT Diverse 6410 is pre-set to send using Service Centre 1 and receive using Service Centre 2. 1. Press MENU,...

  • Page 46: Sms User Areas

    SMS text messages SMS User Areas Your BT Diverse 6410 is pre-set to make all text messages available to every user. You can set up to 4 PIN protected user areas for your BT Diverse 6410 so that text messages can be kept private.

  • Page 47: How Callers Send A Text To A User Area

    SMS text messages 7. Scroll DOWN PIN PROTECTION and press LEFT RIGHT to select 8. Scroll DOWN PIN CODE . Enter your PIN if you have changed this from the factory setting of 0000 and PIN protection is set to ON. 9.

  • Page 48: Sounds & Pictures

    Install the BT Picture and Ringtone Manager To download additional ringtones and pictures to use on your handsets, you must install the BT Picture and Ringtone Manager on the CD. 1. Insert the CD into your PC’s CD ROM or DVD drive.

  • Page 49: Pictures

    5. Plug the other end into your handset. Pictures Download a picture 1. Click on the BT Picture and Ringtone Manager desktop icon. The main screen opens. If your handset has been found, the screen shows Phone Connected in the bottom right corner.

  • Page 50: Edit A Picture

    Sounds and pictures Edit a picture You cannot save over the currently opened file. Once you have opened a picture on your PC and before downloading it to your phone, you can: select a section enlarge or reduce rotate change the colour adjust the brightness.
  • Page 51 Sounds and pictures Zoom Out 1. Move your mouse over the Zoom Out button and click on it once with your mouse. The image will now zoom out centered on the Preview Box. Click the Zoom Out button as many times as required. Rotate Left/Right 1.

  • Page 52: Save An Image File On Your Pc

    Sounds and pictures 2. Click and drag the sliders. As you adjust the settings, you can see the results on the Preview Panel. 3. Click button to save or Cancel to return to the original settings. Save an image file on your PC You can also click on HELP for the on-screen guide.

  • Page 53: Ringtones

    Download a Ringtone When your handset ringtone file is full, you must delete ringtones 1. Click on the BT Picture and Ringtone Manager desktop from it before you can download new ones. icon. The main screen opens. If your handset has been...

  • Page 54: Set, Rename Or Delete A Ringtone

    Sounds and pictures You can now: PLAY – Click to play the ringtone STOP – Click to stop playback. PAUSE – Click to pause playback – Click to adjust the volume (make sure your PC speakers are switched on). 5. Click to download the Ringtone to your handset.

  • Page 55: Record A Ringtone

    6. Press BACK to return to standby. Uninstall 1. To uninstall the BT Picture and Ringtone Manager, insert the BT Picture and Ringtone Manager CD into your PC’s CD ROM or DVD drive. 2. When the Welcome screen appears, click on...

  • Page 56: Repair

    Sounds and pictures Repair If you have a problem with your BT Picture and Ringtone Manager application, you can repair the program. 1. Insert the BT Picture and Ringtone Manager CD into your PC’s CD ROM or DVD drive. 2. When the Welcome screen appears, click on INSTALL/UNINSTALL.

  • Page 57: Handset Settings

    Handset settings Ringer melody and volume You can set separate ring melodies for external and internal calls. You can choose from any of the ringtones stored on your handset. To store new ringtones, see page 54. Select from 5 volume levels plus Off. 1.

  • Page 58: Battery Save Mode

    Handset settings 2. Scroll DOWN and press OK. DISPLAY 3. Press LEFT RIGHT to select the WALLPAPER. Press DOWN. 4. Press LEFT RIGHT to select the MENU COLOUR Press DOWN. 5. Press LEFT RIGHT to select . Press DOWN. FONT SIZE 6.

  • Page 59: Handset Name

    Handset settings 5. Press to return to standby or BACK to go one step back in the menu. Handset name When registered to the base, each handset is given a number 1-5. You can also give the handset a name to match the location or user, e.g.

  • Page 60: Auto Talk

    Handset settings 2. Scroll DOWN and press OK. KEYPAD 3. Use LEFT RIGHT to switch the KEYPAD BACKLIGHT ON . Press DOWN. 4. Press LEFT RIGHT to select the KEYPAD BEEPS Press SAVE. 5. Press to return to standby or BACK to go one step back in the menu.

  • Page 61: Select Base

    Handset settings Select base You can register your BT Diverse 6410 handset to up to 4 bases. If your handset has been registered to more than one base you can select which one it uses. 1. Press MENU then scroll...

  • Page 62: Base Settings

    Base settings Ringer melody and volume Choose from 5 melodies and 5 volume levels plus Off. 1. Press MENU then scroll DOWN BASE SETTINGS press OK. Display shows RINGER 2. Press then LEFT RIGHT to hear the melodies. 3. Press DOWN and use LEFT...

  • Page 63: Music On Hold

    Base settings Music on hold Choose whether an external caller will hear musical tones if you put them on hold, e.g. while transferring them to another handset. The default setting is On. 1. Press MENU then scroll DOWN BASE SETTINGS press OK.

  • Page 64: Repeater Mode

    Base settings 4. Display shows . Enter the new PIN and ENTER NEW PIN press SAVE. Display shows . Enter your CONFIRM NEW PIN new PIN again. 4. Press SAVE. The display shows SYSTEM PIN CHANGED 5. Press to return to standby or BACK to go one step back in the menu.

  • Page 65: Calendar/Clock

    Calendar/Clock Use the Calendar and Clock functions to: Set up to 5 appointment reminder calls. ■ Set an alarm call. ■ Set the time & date. ■ Select time to appear in 12hr or 24hr format. ■ Appointment reminder You can set reminder calls on each handset for up to 5 separate appointments.

  • Page 66: Alarm

    Calendar/Clock 7. Enter the DATE of the appointment and press DOWN. 8. Press LEFT RIGHT to select the ringtone you want. 9. Press SAVE. 10. Press to return to standby or BACK to go one step back in the menu. Alarm You can set an alarm call for an individual handset.

  • Page 67: Time & Date

    Calendar/Clock Time & Date 1. Press MENU then scroll DOWN CALENDAR/CLOCK press OK. 2. Scroll DOWN TIME & DATE and press OK. 3. Enter the correct time then scroll DOWN. 4. Enter the correct date and scroll DOWN. 5. Press LEFT RIGHT to select the...

  • Page 68: Additional Handsets And Bases

    Each handset can be registered on up to four bases. Registering additional handsets The handset that came with your base is pre-registered. If you buy new handsets to use with your BT Diverse 6410 they will have to be registered to the base before you can use them.

  • Page 69: Register Your Handset To Another Base

    Additional handsets and bases Register your handset to another base On the handset: 1. Press MENU then scroll DOWN REGISTRATION press OK. Display shows REGISTER HANDSET 2. Press OK. The next available base is highlighted automatically, e.g. BASE 2 3. Press OK. Enter the SYSTEM PIN (original setting 0000) and press OK.

  • Page 70: Select A Base

    Additional handsets and bases Select a base On the handset: 1. Press MENU then scroll DOWN HANDSET SETTINGS and press OK. Scroll DOWN SELECT BASE 2. Press OK. Display shows etc. Scroll to BASE 2 BASE 3 the base you want and press OK. De-register a handset You can use a handset to de-register itself or any other handset from the base.

  • Page 71: Help

    Forgotten your PIN number Try entering the default PIN = 0000. If you have changed the number and cannot ■ remember it, contact the BT Diverse Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com No display Check that the handset batteries are charged. If necessary, replace the batteries.

  • Page 72: Possible Problems With Sms

    Help Handset does not ring Check that the batteries are inserted correctly. ■ Check that the handset ringer has not been switched off, see page 15. ■ Your caller cannot hear you Secrecy is switched on. Press the secrecy option button to speak to your caller again. ■...
  • Page 73 ■ Further help and advice for SMS queries on BT lines: BT Residential customers – call 151, choose option 2, when prompted by the Fault ■ Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
  • Page 74 BT Residential lines – call 150. BT Business lines – call 152. ■ For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). ■ Additional handsets are available from the Helpdesk on 0870 240 3962.

  • Page 75: Helpline

    You have pressed the wrong button in a sequence. Check the prompts in the display or ■ refer to instructions in this user guide. Customer Helpline If you experience any difficulties please call the BT Diverse Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com...

  • Page 76: For Your Records

    Help For your records Date of purchase: Place of purchase: For guarantee purposes, proof of purchase is required, so please keep your receipt. Enter your system PIN here: For more information on your system PIN, see page 63.

  • Page 77: General Information

    This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Safety information Only use the power supply suitable for the BT Diverse 6410 range. Using an unauthorised ■ power supply will invalidate your guarantee and may damage the telephone.

  • Page 78: Cleaning

    General information Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release ■ of highly toxic chemicals. Cleaning Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. ■...

  • Page 79: Connecting To A Switchboard

    To change the dialling mode, see Dialling mode, page 62. Guarantee Your BT Diverse 6410 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse 6410, or any component...
  • Page 80 If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 71 or contact the BT Diverse Helpdesk for assistance on 0870 240 3962 or email bt.helpdesk@vtecheurope.com. The helpline is open from 9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.

  • Page 81: Additional/Replacement Items

    The BT Diverse 6410 has a total REN of 1, i.e. for a base and up to 6 handsets. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.
  • Page 82 Nothing in this publication forms any part of any contract. © British Telecommunications plc 2005. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Diverse 6410 (01/05) 3 Designed and produced by The Art & Design Partnership Ltd. Printed in China...

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