BT DIVERSE 6410 User Manual
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BT DIVERSE 6410 User Manual

BT DIVERSE 6410 User Manual

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BT Diverse 6410 – Edition 03 – 23.12.04 – 6260
User Guide
BT DIVERSE 6410

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  • Page 1 BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 User Guide BT DIVERSE 6410...
  • Page 2 BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Welcome… to your BT Diverse 6410 digital cordless telephone Download pictures and ring tones from your PC. ■ Directory lets you store up to 200 names and numbers ■ for easy dialling.
  • Page 3 Need help? ■ If you have any problems setting up or using your BT Diverse 6410, contact the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Alternatively, you may find the answer in ‘Help’ at the back of this guide.

  • Page 4: Table Of Contents

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 In this guide Getting started ....7 Location ..... . .7 Setting up .
  • Page 5 Check Call Waiting ....35 BT Helpdesk ....35 SMS text messages .
  • Page 6 BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 In this guide Download a ringtone ....53 Set, rename or delete a ringtone ..54 Record a ringtone .

  • Page 7: Getting Started

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Getting started Location You need to place your BT Diverse 6410 base close enough to a mains power and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

  • Page 8: Battery Low Warning

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Getting started Battery low warning When the batteries need recharging, the handset beeps and the display shows Battery level The battery symbol shows the current level. Battery performance To keep your batteries in the best...

  • Page 9: Owners Only

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Providing you have subscribed to your network’s Caller Display service, the day and time is automatically set when you receive your first incoming call. However, you can also set the day and time manually, see page 67.
  • Page 10 BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Getting started 2. Plug the power adaptor into the mains wall socket and switch the power on. 3. The batteries are already inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries.

  • Page 11: Getting To Know Your Phone

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Getting to know your phone Handset Display Shows the status of your handset. Menu/Options Opens the menu, page 13. Selects on screen options. Talk/Handsfree Press to make a call, page 15.

  • Page 12: Main Display Icons

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Getting to know your phone Main display icons Angled – during a call. Moving – incoming call or caller on hold. New calls. Time Base Power/In Use indicator On when the power is connected.

  • Page 13: Navigating The Menus

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Navigating the menus… Your BT Diverse 6410 has a menu system which is easy to use. Each menu leads to a list of options. Have a look at the menu map on the following page.

  • Page 14: Menu Map

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Getting to know your phone Exit menu If you want to exit a menu or the directory, either press until the display returns to standby, or press until the standby screen appears.

  • Page 15: Using Your Phone

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Using your phone Switch handset on and off 1. Press and hold to switch the handset off. 2. Press again to switch it back on. Handset ringer on/off 1. Press and hold to switch the handset ringer off.

  • Page 16: Handsfree

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Using your phone Handsfree Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to both sides of your conversation.

  • Page 17: Secrecy

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Secrecy When on a call, you can talk to someone in the same room without your caller hearing. 1. During a call, press SECRECY. Display shows . Your caller cannot hear you.
  • Page 18 BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Using your phone Save a redial number You can save a number to the directory. 1. Press . The last number dialled is displayed. Scroll DOWN to the number you want.

  • Page 19: Keypad Lock

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Keypad lock You can lock the keypad to prevent accidentally dialling numbers while carrying it around. 1. Press and hold until you hear a beep. Screen shows KEYPAD LOCKED 2. To unlock the keypad, press...

  • Page 20: Calls

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Using your phone Calls 1. Press . Screen highlights 2. Scroll DOWN CALLS . Press OK. 3. Scroll DOWN through the Calls list. 4. Press OPTIONS to Delete, Save Number or Delete All.

  • Page 21: Writing Tips

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Writing tips If you make a mistake, press CLEAR character or digit. Press once to insert a space. Your phone is set to insert the first letter of a name as an upper case letter.

  • Page 22: New Directory Entry

    OPTIONS return to standby. Insert a pause into a directory entry You may need to do this if your BT Diverse 6410 is connected to a switchboard. 1. When entering a number, usually after entering the switchboard access code (e.g. 9) press and hold appears in the display.

  • Page 23: Dial From The Directory

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Dial from the directory 1. Press NAMES then scroll want. Alternatively, press NAMES then enter the first letter of the name you want. E.g. for Emma, press display names beginning with E, then scroll to the name you want.

  • Page 24: Copy The Entire Directory To Another Handset

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Using your phone IMPORTANT Copying an entire directory will replace any existing entries stored in the receiving handset. 3. Scroll LEFT RIGHT to enter the number of the handset you want to copy the entry to then press OK.

  • Page 25: Edit An Entry

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Edit an entry 1. Press NAMES and scroll DOWN then press OPTIONS. 2. Scroll DOWN EDIT ENTRY , press to edit characters or numbers. 3. Use the keypad to edit the name then scroll the number and edit the number.

  • Page 26: Delete The Entire Directory

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Using your phone If a copied name has more than 16 characters, your BT Diverse 6410 will store the first 16 characters only. If the copied entry has more than 24 digits, your BT Diverse 6410 will store the first 24 digits only.

  • Page 27: Internal Calls

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 4. If required, enter the SIM Card PIN and press OK. 5. The screen displays SIM TO PHONE/PHONE TO SIM If copying to the SIM Card, scroll PHONE TO SIM 6.

  • Page 28: Transfer A Call To Another Handset

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Using your phone 2. If the other handset is making an external call, the screen shows NOT AVAILABLE Transfer a call to another handset 1. During an external call, press hold.

  • Page 29: Conference Call

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Conference call You can hold a 3-way conversation with an external caller and another handset user at the same time. 1. During an external call, press hold. 2. If you have two handsets, the other handset will ring.

  • Page 30: Caller Display

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Caller Display IMPORTANT To use Caller Display you must first subscribe to your network provider’s Caller Display service. A quarterly fee is payable. For more details on BT’s Calling Features, call BT free on 0800 800 150.

  • Page 31: View The Calls List

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 View the Calls list 1. Press CALLS to open the Calls list. 2. Display shows details of calls. Scroll through the list. 3. Press to return to standby. Dial from the Calls list 1.

  • Page 32: Delete An Entry In The Calls List

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Caller Display 6. If required, scroll DOWN PICTURE RIGHT to select a picture. Press to save it. 7. Press SAVE. 8. Press to return to standby. Delete an entry in the Calls list 1.

  • Page 33: Bt Calling Features

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 BT Calling Features By pressing the button on the handset your BT Diverse 6410 gives you easy access to a range of pre-stored BT Calling Features. These are: BT Dir. Enquiries.

  • Page 34: Call Divert Off

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 BT Calling Features If you are not connected to the BT network, some of these services may not be available. Please contact your Network Provider. Call Divert Off 1. Press...

  • Page 35: Check Call Waiting

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Check Call Waiting 1. Press then scroll DOWN press 2. Listen to hear the status of your Call Waiting. BT Helpdesk 1. Press then scroll DOWN press 2. The BT Helpdesk for this product will be automatically dialled.

  • Page 36: Sms Text Messages

    Welcome to the BT SMS Service on your BT Diverse 6410. The service is provided by BT. Your BT Diverse 6410 can send and receive SMS messages from participating mobile networks and compatible landline telephones in the UK.

  • Page 37: Cost Of Fixed Line Service

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Cost of the fixed line service There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website (www.bt.com) to find out how much it costs to send a SMS text message (depends upon your call package).

  • Page 38: Receiving A Call While Writing A Text

    You can now continue writing your message. Sent messages are stored in the Outbox Your BT Diverse 6410’s outbox is like a redial list. It holds a copy of the last 5 messages sent. The newest messages replace the oldest messages in the outbox.

  • Page 39: Entering Text

    Saved messages are stored in the Drafts folder If you want to save a message to complete and/or send later you can store it in the drafts folder. Your BT Diverse 6410 can store up to 5 messages. Received messages are stored in the Inbox Your BT Diverse 6410 can store up to 30 messages.

  • Page 40: Writing Tips

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 SMS text messages To use a template, see Send an SMS text message, page 37. Writing tips If you make a mistake, press character or digit to the left of the cursor.

  • Page 41: Edit Sms Templates

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Edit SMS templates You can overwrite the existing templates with your own messages, up to 32 characters long. 1. Press MENU, SMS MESSAGES is highlighted, press scroll DOWN and press OK.

  • Page 42: Read, Edit And Send Draft Sms Messages

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 SMS text messages Read, edit and send draft SMS messages If you have saved a message you have written for sending later, you can view, edit and send it from the Draft Messages box.

  • Page 43: Reading Sms Text Messages

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 DELETE – press then DELETE ALL – press to delete all messages stored in the Drafts folder. Press to confirm or Reading SMS text messages 1. When you receive a new text message the display shows YOU HAVE NEW .

  • Page 44: Sms Alert

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 SMS text messages 4. Follow the on-screen prompts to save, write, send or delete the messages. Or press previous menu level. SMS alert Your handset will beep when you receive an SMS text message.

  • Page 45: Adding Or Changing Sms Service Centre Numbers

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Adding or changing SMS Service Centre numbers 1. Press MENU, SMS MESSAGES is displayed, press scroll DOWN SMS SETTINGS SERVICE CENTRES is highlighted. Press OK. Service Centre 1 contains the pre-set send number.

  • Page 46: Sms User Areas

    The GENERAL MESSAGE user area is assigned the sub-address of 9. SMS User Areas Your BT Diverse 6410 is pre-set to make all text messages available to every user. You can set up to 4 PIN protected user areas for your BT Diverse 6410 so that text messages can be kept private.

  • Page 47: How Callers Send A Text To A User Area

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 7. Scroll DOWN PIN PROTECTION RIGHT to select 8. Scroll DOWN . Enter your PIN if you have PIN CODE changed this from the factory setting of 0000 and PIN protection is set to ON.

  • Page 48: Sounds & Pictures

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Sounds & Pictures You can download pictures and ringtones from your PC. The BT Picture and Ringtone Manager provides a selection of pictures and ringtones. You can also select pictures from your own files or other ringtones that you have stored on your PC.

  • Page 49: Pictures

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 3. Click Next, then Install then Finish The BT Picture and Ringtone Manager icon will appear on your Desktop. 4. Plug your USB cable into a free USB socket on your computer.

  • Page 50: Edit A Picture

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Sounds and pictures You cannot save over the currently opened file. Edit a picture Once you have opened a picture on your PC and before downloading it to your phone, you can:...
  • Page 51 BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Zoom Out 1. Move your mouse over the Zoom Out on it once with your mouse. The image will now zoom out centered on the Preview Box. Click the button as many times as required.

  • Page 52: Save An Image File On Your Pc

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Sounds and pictures You can also click on HELP for the on-screen guide. When your handset picture file is full, you must delete pictures from it before you can download new ones.

  • Page 53: Ringtones

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 DELETE PICTURE – Press to cancel. SET AS WALL PAPER – Press OK. The picture is saved as your wallpaper. 4. Press BACK to return to standby. Ringtones The Picture and Ringtone Manager allows you to open any ringtone file, listen to it and download it to the handset.

  • Page 54: Set, Rename Or Delete A Ringtone

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Sounds and pictures You can now: PLAY – Click to play the ringtone STOP – Click to stop playback. PAUSE – Click to pause playback – Click to adjust the volume (make sure your PC speakers are switched on).

  • Page 55: Record A Ringtone

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Record a ringtone Use the mouthpiece to record any sound as a ringtone. 1. Press MENU then scroll DOWN PICTURES . Press OK. 2. Scroll DOWN RECORD RINGTONE 3. Display shows RECORD RINGTONE? recording.

  • Page 56: Repair

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Sounds and pictures Repair If you have a problem with your BT Picture and Ringtone Manager application, you can repair the program. 1. Insert the BT Picture and Ringtone Manager CD into your PC’s CD ROM or DVD drive.

  • Page 57: Handset Settings

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Handset settings Ringer melody and volume You can set separate ring melodies for external and internal calls. You can choose from any of the ringtones stored on your handset. To store new ringtones, see page 54.

  • Page 58: Battery Save Mode

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Handset settings Using the battery save mode does mean that when the handset is off the base the display appears to switch off, however by pressing any button you will immediately re-activate the display.

  • Page 59: Handset Name

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 5. Press to return to standby or back in the menu. Handset name When registered to the base, each handset is given a number 1-5. You can also give the handset a name to match the location or user, e.g.

  • Page 60: Auto Talk

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Handset settings The default setting for auto talk is On. 2. Scroll DOWN KEYPAD and press OK. 3. Use LEFT RIGHT to switch the . Press DOWN. 4. Press LEFT...

  • Page 61: Select Base

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Select base You can register your BT Diverse 6410 handset to up to 4 bases. If your handset has been registered to more than one base you can select which one it uses.

  • Page 62: Base Settings

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Base settings Ringer melody and volume Choose from 5 melodies and 5 volume levels plus Off. 1. Press MENU then scroll DOWN press OK. Display shows RINGER 2. Press then...

  • Page 63: Music On Hold

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Music on hold Choose whether an external caller will hear musical tones if you put them on hold, e.g. while transferring them to another handset. The default setting is On.

  • Page 64: Enter New Pin

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Base settings 4. Display shows ENTER NEW PIN press SAVE. Display shows CONFIRM NEW PIN new PIN again. 4. Press SAVE. The display shows 5. Press to return to standby or back in the menu.

  • Page 65: Calendar/Clock

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Calendar/Clock Use the Calendar and Clock functions to: Set up to 5 appointment reminder calls. ■ Set an alarm call. ■ Set the time & date. ■ Select time to appear in 12hr or 24hr format.

  • Page 66: To Set Alarm

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Calendar/Clock 7. Enter the DATE of the appointment and press DOWN. 8. Press LEFT RIGHT to select the ringtone you want. 9. Press SAVE. 10. Press to return to standby or back in the menu.

  • Page 67: Time & Date

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Time & Date 1. Press MENU then scroll DOWN press OK. 2. Scroll DOWN TIME & DATE 3. Enter the correct time then scroll DOWN. 4. Enter the correct date and scroll DOWN.

  • Page 68: Additional Handsets And Bases

    Each handset can be registered on up to four bases. Registering additional handsets The handset that came with your base is pre-registered. If you buy new handsets to use with your BT Diverse 6410 they will have to be registered to the base before you can use them.

  • Page 69: Register Your Handset To Another Base

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Register your handset to another base On the handset: 1. Press MENU then scroll DOWN press OK. Display shows REGISTER HANDSET 2. Press OK. The next available base is highlighted automatically, e.g.

  • Page 70: Select A Base

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Additional handsets and bases Select a base On the handset: 1. Press MENU then scroll DOWN and press OK. Scroll DOWN 2. Press OK. Display shows BASE 2 the base you want and press OK.

  • Page 71: Help

    Forgotten your PIN number Try entering the default PIN = 0000. If you have changed the number and cannot ■ remember it, contact the BT Diverse Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com No display Check that the handset batteries are charged. If necessary, replace the batteries.

  • Page 72: Possible Problems With Sms

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Help Handset does not ring Check that the batteries are inserted correctly. ■ Check that the handset ringer has not been switched off, see page 15. ■ Your caller cannot hear you Secrecy is switched on.
  • Page 73 ■ Further help and advice for SMS queries on BT lines: BT Residential customers – call 151, choose option 2, when prompted by the Fault ■ Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
  • Page 74 BT Residential lines – call 150. BT Business lines – call 152. ■ For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). ■ Additional handsets are available from the Helpdesk on 0870 240 3962.

  • Page 75: Helpline

    You have pressed the wrong button in a sequence. Check the prompts in the display or ■ refer to instructions in this user guide. Customer Helpline If you experience any difficulties please call the BT Diverse Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Help...

  • Page 76: For Your Records

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Help For your records Date of purchase: Place of purchase: For guarantee purposes, proof of purchase is required, so please keep your receipt. Enter your system PIN here: For more information on your...

  • Page 77: General Information

    This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Safety information Only use the power supply suitable for the BT Diverse 6410 range. Using an unauthorised ■ power supply will invalidate your guarantee and may damage the telephone.

  • Page 78: Cleaning

    BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 General information Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release ■ of highly toxic chemicals. Cleaning Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.

  • Page 79: Connecting To A Switchboard

    To change the dialling mode, see Dialling mode, page 62. Guarantee Your BT Diverse 6410 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse 6410, or any component...
  • Page 80 If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 71 or contact the BT Diverse Helpdesk for assistance on 0870 240 3962 or email bt.helpdesk@vtecheurope.com. The helpline is open from 9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.

  • Page 81: Additional/Replacement Items

    The BT Diverse 6410 has a total REN of 1, i.e. for a base and up to 6 handsets. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.
  • Page 82 BT Diverse 6410 – Edition 03 – 23.12.04 – 6260 Visit us at www.bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of...

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