Guarantee - BT Synergy 6500 User Manual

Guarantee

Your BT Synergy 6500 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT's or its agent's
discretion, the option to replace the BT Synergy 6500 or any component thereof, (other than
batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the
Help section beginning on page 57 or contact the BT Helpdesk for assistance on 0800 145 6789* or
email bt.helpdesk@sgweurope.com. Additional answers to Frequently Asked Questions are available
from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA number
before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval
requirements for connection to the telephone network.
If you require technical assistance outside of the 12 month guarantee period, please call BT's
approval technical support agent Helpdesk Solutions on 0870 240 5029.
For guarantee purposes proof of purchase is required so please keep your receipt.
If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com
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