Possible Problems With Text Messaging - BT Stratus 1500 User Manual

Possible problems with text messaging

Text messages cannot be sent and screen displays
Message failed
• The base station power supply or telephone line cord
might not be properly connected.
• Check that the base station power supply is plugged into
the mains socket and switched on and that the telephone
is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone
line is working properly.
• You might have deleted the server number in error.
See page 49 for instructions on how to enter the number.
Cannot send text
• Check service centre number is correct including 1470P
prefix (this is for BT lines. If you have another network
provider please check the prefix number with them). In
order to send and receive text messages you must not
withhold your number. If you normally withhold your
number the 1470 prefix presents your number for you.
Cannot receive text
• You will not be able to receive text messages until you
have first sent a message. The first message sent registers
you with the text service.
• More than one text messaging product is plugged into
the line. Remove other products.
• Check service centre number is correct.
If you experience any problems, please call the Helpline on 0808 100 6556*
• Ensure you have subscribed to a Caller Display service
and that it is active. You can check this by noting if your
phone displays your caller's number when you receive an
incoming call.
• If you are using personal user areas please ensure you
have given people your user area number and that they
are entering it to the end of your telephone number
when sending you a text message.
Text has previously been sent and received but you are now
only receiving voice spoken text messages, from number
0845 6021111.
• This may be due to your line being de-registered at the
text service centre. All you need to do is text RESET and
send it to 00000. You will receive a confirmation message
back. This assumes that your Caller Display service is
active and working on your line. Messages sent to 00000
are free.
Further help and advice for text queries on BT lines:
• BT Residential customers – call 151, choose option 2,
when prompted by the Fault Management Service select
option 2, enter your phone number on the handset and
wait to speak to a customer adviser.
• BT Business Customers – call 152, choose option 2, when
prompted by the Fault Management Service select option
2, enter your phone number on the handset and wait to
speak to a customer adviser.
• For other telephone service providers please contact their
customer services.
Help 57