BT Synergy 6500 User Manual page 58

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• Is the handset registered correctly to the base, see page 54.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to recharge.
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• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your BT Synergy 6500 base may be on the line.
Answering machine does not record any messages
• The memory may be full. Play and delete old messages, see page 44.
Answering machine messages have the wrong date and time
• Have you set the date and time? See page 29.
Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 45. Always keep a note of the
new PIN code in a safe place.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 34.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.
If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com
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