BT Synergy 6500 User Manual
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BT Synergy 6500 User Manual

BT Synergy 6500 User Manual

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BT Synergy 6500
User Guide
This new interactive user guide lets you
navigate easily through the pages and allows
you to be directed straight to any websites
or email addresses that are referenced.
Simply hover the cursor over the page number,
website or email reference and click when the
hand icon changes to the
Think before
you print!
icon.

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Summary of Contents for BT Synergy 6500

  • Page 1 BT Synergy 6500 User Guide This new interactive user guide lets you navigate easily through the pages and allows you to be directed straight to any websites or email addresses that are referenced. Simply hover the cursor over the page number,...

  • Page 2: From Your Phone

    Only use the telephone line cord supplied. * Calls made from within the UK mainland network are free. Mobile and International call costs may vary. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 3: Table Of Contents

    Handset ringer volume Switch to handsfree during a call Handset name Redial the last number called Display language Redial a number from the redial list If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...
  • Page 4 Add a new event off via handset and base Switch off agenda ring Answer delay Show agenda details Switch message alert beep on / off If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...
  • Page 5 Forward or delete texts in the Outbox Connecting to a switchboard Edit templates Inserting a pause Deleting texts Recall Service Centre numbers User Guide formats If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 6: Getting Started

    Do not connect the telephone line cord into the wall socket until the handset is fully charged. Only use the power and telephone cables supplied with the product. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 7: Setting Up For Multiple Packs

    1. Plug the mains power cable (item code 032765) into the during charging. This is normal. socket marked on the underside of the charger. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 8: Date And Time

    If you ever need to remove the batteries, simply slide open the battery compartment cover and pull the ribbon away from the handset to release the batteries. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 9: Getting To Know Your Phone

    Used for internal calls, R (Recall) For use with switchboard/PBX page 55. and BT Calling Features. Microphone Press to add a space when entering text. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 10: Standby Screen

    * For this feature to work you must subscribe to your network provider’s Caller Display service. A fee may be payable. † The number underneath the icon indicates the number of messages or the number of missed calls received. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 11: Base

    Play/pause messages. Skip forward to Switch answering the current message, the next message. machine on or off. twice to play the previous message. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 12: Navigating The Menus

    If no buttons are pressed for 30 seconds, the handset returns to To exit the menu and return to standby press standby automatically. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 13: Menu Map

    Auto Talk Key Beep PABX Access Code Set Base Ringtone Ringer Volume Dialling Mode Ring Priority Recall Mode First Ring System PIN Factory Reset If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 14: Character Map

    W X Y Z 9 (= space) bring up symbol table (in SMS text editing mode) short press to switch between Abc, abc, ABC and 123 mode If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 15: Using The Phone

    Auto Talk ON is the default setting. To switch Auto Talk on and off, see If your handset is off the base, press page 25. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 16: Adjust The Earpiece/Receiver Volume

    32 digits long. 1. Press the last number you called is displayed. 2. Press to scroll to the number you want. 3. Press to dial. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 17: Save A Number From The Redial List To The Phonebook

    Stop handsets ringing. Paging calls cannot be answered by a handset. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 18: 250 Name And Number Phonebook

    You must enter a name to go with Dial Back a number or the entry will not previous level. be saved. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 19: Dial An Entry In The Phonebook

    Select. 4. Scroll to the ringtone you want and select save the entry. 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 20: Delete An Entry In The Phonebook

    At the receiving handset: 4. Press to return to the Back The display shows Press to begin Copy Phonebook? previous menu level. copying or to cancel. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 21: Copy An Entry To A Sim Card

    UK numbers. If this is not the case, then please call the BT Synergy Helpline for assistance on 0800 145 6789*. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 22: Handset Settings

    4. Use the keypad to enter the name and press Save. A name can be up to 10 characters long. 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 23: Display Language

    Select. 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 24: Screensaver

    Light Timeout 4. Scroll to set the timeout period you want then press Select. 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 25: Auto Talk

    9 then press Save. list with the PABX access code. 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 26: Base Settings

    Earth) or Pulse (Earth). 4. Press to highlight then press Pulse Tone to confirm. Select 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 27: Ring Priority

    This will change to any ringtone you have set once the caller information is displayed. The default setting is ON. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 28: System Pin

    5. Enter the system PIN (original setting 0000) then press OK. All text, answer machine, handset and The display will show then return to Reset Complete base settings will be reset. standby. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 29: Clock & Alarm

    If you are using the handset to make a call when the alarm ring is due, the flashes and you hear a beep in the earpiece. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 30: Time Format

    Select. 4. Press to return to the previous menu level. Back Switch off alarm ring 1. When the alarm goes off, press Stop. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 31: Agenda

    Or press to stop the alarm and Back return to the standby screen. If no button is pressed, the alarm stops after one minute. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 32: Show Agenda Details

    Select. Send as a Text 4. The event is displayed. Press to select option Options Send and enter a destination number. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 33: Delete Agenda

    Select. Delete All Events 4. Press to confirm or to cancel. 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 34: Calls Lists

    3. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 35: View And Dial From A Calls List

    6. The number is pre-entered on the Send to screen, press Send to send the message. 7. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 36: Delete An Entry In The Calls List

    Calls. Press Select. Calls, Dialled Calls 3. Press to confirm or to cancel. 4. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 37: Call Waiting

    3. Press again to switch between both callers. 4. Press to finish the current call. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 38: Bt Services

    Menu BT Services press Select. 2. Scroll 118500. Press to dial or press Options. is highlighted, press to view. Show Details Select If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 39: Call Divert On/Off/Check

    4. Enter the name you want and press Save. 5. Enter the number you want and press Save. 6. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 40: Delete An Entry

    3. Scroll and press Select. Delete All 4. Press to confirm or to cancel. 5. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 41: Answering Machine

    The default setting 5. Press to return to standby. Back is Off. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 42: On-Screen Alert

    Outgoing Message 3. Scroll and press Select. You cannot delete a pre-recorded Play message. 4. Scroll Answer & Record Answer Only and press Select. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 43: Select Outgoing Message Mode

    Delete Save message to play back, it will be saved. 6. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 44: Call Screening

    Talk loudspeaker. Answering Machine messages that are not deleted are automatically saved. New / unplayed messages cannot be deleted. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 45: Delete All Old Messages

    Select. Remote Access your new PIN code and keep it somewhere safe. 4. Scroll to highlight SET remote PIN press Select. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 46: Switch Your Answering Machine On Remotely

    Answer Mode status of the product at that time. To record a new outgoing message To set answer off To set answer on If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 47: Text Messaging

    Select. Now press Send. shows a character countdown from 160 down to 0 (Unless message size is set to 612 characters). If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 48: Receiving And Reading Text Messages

    3. Highlight the message you want to read and press Read handset Outboxes, Drafts boxes and press to return to Text messaging menu. Back Inboxes. 4. Press to return to standby. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 49: Read, Forward, Delete, View And Save Numbers Of Texts In The Inbox

    Save. Scroll to the ringtone and press Select. The number is saved in the phonebook. Press Select. Press to confirm Delete to cancel. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 50: Edit Or Send Texts In The Drafts Box

    Press to highlight the Template you want then press Insert. 5. When sending a message, the display shows Sending then Message Message Sent. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 51: Forward Or Delete Texts In The Outbox

    All templates are restored if you reset 3. Press to return to standby. your BT Synergy 6500 to its default settings, see page 28. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 52: Deleting Texts

    Centre 1 Centre 2 5. Enter the number for the centre and press Save. 6. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 53: Set Send Centre

    Select. characters long. Message Size 3. Scroll to highlight characters, then press Select. 4. Press to return to the previous menu level. Back If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 54: Using Additional Handsets

    (where X is the chosen Searching Base X base number) then Handset Registered. The handset is automatically assigned the next available handset number. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 55: Select A Base

    2. Press to dial. on the display (if you have subscribed to a Caller Display Service, see page 34). If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 56: Transfer A Call

    3. When the other handset answers you can announce the caller. 4. Press to begin the conference call. Display shows Join Conference Call. 5. Press to hang up. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 57: Help

    • Make sure the handset is registered to the base, see page 54. No display • The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...
  • Page 58 • The caller may have withheld their number. • An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 59: Possible Problems With Text Messaging

    • Have you connected the telephone line correctly? • Is the base ringer set to off? • You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.
  • Page 60 Cannot send text • Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.
  • Page 61 Opt out from receiving voice text messages. Turns off the opt out option. Turns on permanent voice text message delivery to your phone. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...
  • Page 62 • You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 63: General Information

    032765. • Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the BT Synergy Helpline on 0800 145 6789*. There is a risk of explosion if the batteries are replaced by an incorrect type. • Do not open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks.

  • Page 64: Environmental

    Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 65: Guarantee

    Your BT Synergy 6500 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Synergy 6500 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.

  • Page 66: Returning Your Phone

    All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Synergy 6500 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring.

  • Page 67: Inserting A Pause

    This document is also available in other formats, such as Large print, Braille and Audio CD. If you would like a copy, please call 0800 145 6789*. If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email bt.helpdesk@sgweurope.com...
  • Page 68 Working together, supporting energy saving products BT & British Gas have joined forces to help our customers find new ways to save energy around the home, so we can all do our bit for the environment & save money too!

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