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User Guide SoundPoint IP 670 Phone
Access to Screens and Systems
Symptom
There is no response when you
press a feature key.
The display shows "Network Link
is Down".
6 - 4
Problem
The SoundPoint IP 670 phone is
not in an active state.
The LAN cable is not properly
connected.
Corrective Action
Do one of the following steps:
•
Press the keys more slowly.
•
Check with your system administrator
to see if the key has been mapped to
a different function or is disabled.
•
Place a call to the phone to check that
inbound call display and ringing is
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
•
To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
•
To attempt re-registration to the call
server, reboot your phone. (Refer to
Restarting Your Phone
Do one of the following steps:
•
Check termination at the switch or hub
(furthest end of the cable from the
phone).
•
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
•
Check if the LAN port is active or
inactive. Press the menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
•
To attempt re-registration to the call
server, reboot your phone. (Refer to
Restarting Your Phone
on page 4-18).
on page 4-18).
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