Polycom SOUNDPOINT IP 670 User Manual
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Polycom SOUNDPOINT IP 670 User Manual

Polycom SOUNDPOINT IP 670 User Manual

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Download this manual See also: Administrator's Manual, Quick User Manual
User Guide for the Polycom®
SoundPoint IP® 670 Phone
SIP 3.2
July 2009
1725-12679-001 Rev. C
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Summary of Contents for Polycom SOUNDPOINT IP 670

  • Page 1 User Guide for the Polycom® SoundPoint IP® 670 Phone SIP 3.2 July 2009 1725-12679-001 Rev. C...
  • Page 2 Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

  • Page 3: About This Guide

    This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 670 phone. As well, be sure to read the Parts List use the SoundPoint IP 670 phone.
  • Page 4 User Guide for the SoundPoint IP 670 Desktop Phone...

  • Page 5: Table Of Contents

    Contents About This Guide ....... . . iii 1 Getting Started with Your Phone ....1–1 Parts List .
  • Page 6 User Guide for the SoundPoint IP 670 Desktop Phone Managing Contacts ..........2–13 Managing Incoming Calls .
  • Page 7 Integrating With Microsoft Live Communications Server 2005 ..4–7 Recording a Call ..........4–8 Recording Calls .
  • Page 8 User Guide for the SoundPoint IP 670 Desktop Phone viii...

  • Page 9: Getting Started With Your Phone

    GigE deployment, the SoundPoint IP 670 delivers unobstructed, high-speed access to data and productivity-boosting data and applications. For organizations with plans to migrate to GigE, the SoundPoint IP 670 protects investment in desktop networking. When equipped with up to three SoundPoint IP Color Expansion Modules, the...

  • Page 10: Parts List

    Expansion Module to your SoundPoint IP 670 phone, refer to SoundPoint IP Color Expansion Module If you require additional information or assistance with your new phone, contact your system administrator. Parts List The following components are included in your SoundPoint IP 670 phone package: • • 1 - 2...

  • Page 11: Assembling Your Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Phone This section describes how to assemble your SoundPoint IP 670 phone. These topics include: •...
  • Page 12 User Guide for the SoundPoint IP 670 Desktop Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone 2. Connect the DC plug on the power adapter to the DC 48V jack marked on 3.

  • Page 13: Connecting The Handset And Optional Headset

    To connect the PoE: • Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

  • Page 14: Attaching The Base

    For information on supported headsets, go to http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways: • • Note The wall mount is not included in SoundPoint IP 670 package. Contact your system administrator if you require one.
  • Page 15 Getting Started with Your Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3.
  • Page 16 2. On the back of the phone, remove the key located behind the hookswitch 3. With mounting tab of the base unit facing up, fasten the base unit to the The wall mount is not included in SoundPoint IP 670 package. Contact your system Note administrator if you require one.

  • Page 17: Registering Your Phone

    Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. If your phone is not part of a large phone deployment, your phone may not be registered after you set it up.
  • Page 18 User Guide for the SoundPoint IP 670 Desktop Phone The features of your SoundPoint IP 670 phone are: 1 - 10 Item Description Message Waiting Alert for voice and text (instant) Indicator messages. Arrow Keys Scroll through displayed information. Select a field of displayed data.
  • Page 19 Item Speakerphone Hands-free Microphone Volume Keys Dial Pad Hold Speaker Soft Keys Graphic Display Getting Started with Your Phone Description Allows for hands-free communication during calls. Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. Adjusts the volume of the handset, headset, speaker, and ringer.
  • Page 20 User Guide for the SoundPoint IP 670 Desktop Phone 1 - 12 Item Description Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. Line Indicators Individual multi-color LEDs display...
  • Page 21 Icons associated with the line keys appear on the graphic display and represent: Icon Getting Started with Your Phone Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb...

  • Page 22: Before You Use Your Phone

    User Guide for the SoundPoint IP 670 Desktop Phone Before You Use Your Phone The background and key colors that appear on your SoundPoint IP 670 phone may Note differ from what appears in this user guide. For more information, refer to...

  • Page 23: Using A Usb Device To Record Calls

    Using a USB Device to Record Calls If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 670, you can record active calls on your phone.

  • Page 24: Cleaning The Lcd Glass

    User Guide for the SoundPoint IP 670 Desktop Phone The USB port is on the back of your SoundPoint IP 670 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” appears.

  • Page 25: Customizing Your Phone

    Customizing Your Phone You can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 26: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Changing the Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 670 phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 27: Changing The Display Contrast

    4. Using 5. Press the Select soft key to confirm your choice. 6. Press Changing the Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display Note You can also use the volume keys to increase or decrease the diplay contrast.

  • Page 28: Changing The Backlight Intensity

    Backlight Idle intensity decrease. If you have attached one or more SoundPoint IP Expansion Modules to your SoundPoint IP 670 and you find that the backlight levels between them are incompatible, you can modify the maximum backlight intensity on a unit-by-unit basis.
  • Page 29 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On Intensity. 4. Use to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensity. 6. Use to select high, medium, low, or off, and then press the Select soft key.

  • Page 30: Enabling The Headset Memory Mode

    User Guide for the SoundPoint IP 670 Desktop Phone 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press Enabling the Headset Memory Mode This feature is especially useful for permanent or full-time headset users.

  • Page 31: Selecting The Correct Headset For Electronic Hookswitch

    Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator.

  • Page 32: Changing The Language

    5. Press the Select soft key to change to the selected ring type. 6. Press If you configure your SoundPoint IP 670 phone with a silent ring, press the flashing Note Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.

  • Page 33: Changing The Graphic Display Background

    4. Press the Select soft key. 5. Press Changing the Graphic Display Background You can change the picture or design design that appears on the graphic display. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator.

  • Page 34: Changing The Soft Key Label Color

    User Guide for the SoundPoint IP 670 Desktop Phone 3. Use Note When previewing the backgrounds, only the phone’s display is updated. The Expansion Module’s display is updated only when the new background is selected. 4. Press the Select soft key.

  • Page 35: Muting The Microphone

    2. Select Settings > Basic > Preferences > Label Color. When the color of the label reaches a certain level of whiteness, “Cannot save this Note color. Text might be inreadable.” appears. This popup appears only the first time the color reaches that level.

  • Page 36: Adjusting The Volume

    User Guide for the SoundPoint IP 670 Desktop Phone Adjusting the Volume Press these keys in the idle state adjusts the ringer volume. Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but your system administrator can change this.

  • Page 37: Managing Contacts

    Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. You can use these shortcuts while placing calls or performing transferring and conferencing functions.
  • Page 38 User Guide for the SoundPoint IP 670 Desktop Phone Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key.
  • Page 39 8. (Optional.) Change the Ring Type and Divert Contact fields. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-21. For more information on diverting contacts, refer to page 2-23.

  • Page 40: Editing Contacts

    User Guide for the SoundPoint IP 670 Desktop Phone 4. Press You may want to go to the local contact directory to check if the contact was saved Note correctly, and to add any missing fields. Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory: 1.

  • Page 41: Deleting Contacts

    2. Select Contact Directory. 3. Use 4. Press the Edit soft key 5. Edit the contact information. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press Note You can quickly edit a contact associated with a speed dial key by pressing and holding the contact’s speed dial key, and then complete steps 5 to 7.

  • Page 42: Placing Calls To Contacts

    User Guide for the SoundPoint IP 670 Desktop Phone Placing Calls to Contacts To place a call to a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Use 4. Press the Dial soft key. To place a call to a contact in the corporate directory: 1.
  • Page 43 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the first few characters of the contacts’s first or last name. 5. Press the Search soft key again. You can dial any successful matches from the resulting information on the graphic display.
  • Page 44 User Guide for the SoundPoint IP 670 Desktop Phone 3. Search for the contact in one of the following ways: 2 - 20 — In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for Carol Woller, enter wo in the search line.

  • Page 45: Managing Incoming Calls

    Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type.

  • Page 46: Rejecting Calls

    User Guide for the SoundPoint IP 670 Desktop Phone To set a distinctive ring type for a contact: 1. Press 2. Select Contact Directory. 3. Use 4. Press the Edit soft key, and then scroll to the Ring Type field.

  • Page 47: Diverting Calls

    Customizing Your Phone 4. Press the Edit soft key, and then scroll to the Auto Reject field. 5. Use to select Enabled. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Diverting Calls You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party.

  • Page 48: System Customizations

    The following section details how your system administrator can customize your SoundPoint IP 670 phone. Supporting Multiple Lines Your SoundPoint IP 670 phone can support up to 34 lines with or without a SoundPoint IP Color Expansion Module. For more information, refer to the SoundPoint IP Color Expansion Module Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.

  • Page 49: Supporting Multiple Line Keys Per Line

    Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys. Supporting Shared Lines Your SoundPoint IP 670 phone supports shared lines. Note Shared lines are an optional feature and may not be supported on your particular system.
  • Page 50 User Guide for the SoundPoint IP 670 Desktop Phone Note Call Forwarding is not available on shared lines. Do Not Disturb (DND) on shared lines disables the ringing option only. The visual indication is still in place. 2 - 26...

  • Page 51: Using The Basic Features Of Your Phone

    Using the Basic Features of Your Phone Your SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.

  • Page 52: Placing Calls

    Color Expansion Module If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 670 phone: • • • You can also dial the number first—called “hot dialing”— and then choose the method you will use to speak to the other party.
  • Page 53 To place a call using the handset: Do the following steps in any order: >> — Pick up the handset. — Dial the number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status >...

  • Page 54: Answering Calls

    User Guide for the SoundPoint IP 670 Desktop Phone To place a call using the headset: >> To permanently enable your headset, refer to Note on page 2-6. Answering Calls When you are not in another call, you can answer a call in three ways: •...
  • Page 55 • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Multiple Call Appearances call. You can ignore incoming calls by pressing the Reject soft key (for private lines) or Note the Silence soft key (for shared lines) or the Do Not Disturb key. The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again.
  • Page 56 User Guide for the SoundPoint IP 670 Desktop Phone To answer a call using the headset: >> Answering When in Another Call If you have an active call, and an incoming call arrives on the same line, do one of the following: •...

  • Page 57: Ending Calls

    Note You can forward incoming calls by pressing the Forward soft key. For more information, refer to To answer an incoming call on a line configured for multiple Line Keys: >> You can forward incoming calls by pressing the Forward soft key. For more Note information, refer to To answer an incoming call on a shared line:...

  • Page 58: Redialing Numbers

    User Guide for the SoundPoint IP 670 Desktop Phone Redialing Numbers To redial the last call placed from your phone: >> To redial a previously placed call, refer to Placing Calls on Hold During a call, press the line key label.

  • Page 59: Hosting Conference Calls

    Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.

  • Page 60: Setting Up Conference Calls

    User Guide for the SoundPoint IP 670 Desktop Phone • • Setting Up Conference Calls To set up a conference call: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.
  • Page 61 4. When the second party answers, press key again to join all parties in the conference. If configured for single key-press conferences, you do not need to press the Note Confrnc soft key again. 5. Press conference. The first and second party are put on hold. If configured for single key-press conferences, all conference participants hear the Note dial tone and ringback when the conference host places a call to a new party.

  • Page 62: Managing Conferencing Calls

    User Guide for the SoundPoint IP 670 Desktop Phone 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conferencing Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key.
  • Page 63 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press parties in the conference.

  • Page 64: Adding Parties To Conference Calls

    User Guide for the SoundPoint IP 670 Desktop Phone Adding Parties to Conference Calls To add a party to a conference call using the Join soft key: You are currently hosting a conference call between a number of parties. 3 - 14 —...
  • Page 65 To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call.

  • Page 66: Joining Conferences

    User Guide for the SoundPoint IP 670 Desktop Phone Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. >> Splitting Conference Calls To split a conference call: >>...

  • Page 67: Transferring Calls

    Transferring Calls A call can be transferred in one of three ways: • • • Performing a Consultative Transfer To transfer a call: 1. During a call, press the 2. Do one of the following: Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up.
  • Page 68 User Guide for the SoundPoint IP 670 Desktop Phone 3. As soon as you hear the ring-back sound or after the party answers (and Performing a Blind Transfer To perform a blind transfer: 1. During a call, press 2. Press the Blind soft key.

  • Page 69: Forwarding Calls

    Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to your phone rings (refer to You can forward all incoming calls to another party while Do Not Disturb is enabled on your phone. For more information, contact your system administrator.
  • Page 70 User Guide for the SoundPoint IP 670 Desktop Phone Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to 5. Select the Enable soft key to confirm call forwarding.

  • Page 71: Enabling Do Not Disturb

    To disable call forwarding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are configured on your phone, select the line 3. Using 4. Press the Disable soft key. The idle display returns and the regular icon appears as the line indicator. Dynamic Forwarding To forward an incoming call to another party: 1.
  • Page 72 User Guide for the SoundPoint IP 670 Desktop Phone To enable Do Not Disturb: >> To disable Do Not Disturb: >> Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using contact your system administrator.

  • Page 73: Assigning Speed Dial Keys

    Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dialing of frequently used numbers. Speed Dial entries are consecutively placed next to assigned Line Keys on the phone. When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index and the next available line key.
  • Page 74 User Guide for the SoundPoint IP 670 Desktop Phone 5. Do one of the following: 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press To assign a new speed dial key: 1. Press and hold an unassigned 2.

  • Page 75: Using Voice Mail

    Using Voice Mail Voice mail is an optional feature configured on the call server and may not be Note supported on your particular system. For more information, contact your system administrator. Screen options may vary with your application. Voice mail may be accessible with a single key press.
  • Page 76 User Guide for the SoundPoint IP 670 Desktop Phone 3 - 26...

  • Page 77: Using The Advanced Features Of Your Phone

    Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 670 desktop phone. The topics include: • • • • • • To customize your phone, refer to read about the phone’s basic features, refer to...
  • Page 78 User Guide for the SoundPoint IP 670 Desktop Phone For example, the following figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-765-9266 on the same line. To answer an incoming call when configured for multiple call appearances: >>...

  • Page 79: Using Text Messaging

    Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place the active call on hold, and then press the New Call soft key.
  • Page 80 User Guide for the SoundPoint IP 670 Desktop Phone To send a text message: 1. Do one of the following: Screen options may vary with your application. Text messaging may be accessible Note with a single key press. Contact your system administrator about this option.

  • Page 81: Using Buddy Lists

    “watched” by up to eight other phones. If your SoundPoint IP 670 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different. For more information, contact your system administrator.

  • Page 82: Managing Buddies

    User Guide for the SoundPoint IP 670 Desktop Phone Managing Buddies The instructions in this section do not apply if your call server is Microsoft Live Note Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server To add or delete a contact from your buddy list: 1.

  • Page 83: Integrating With Microsoft Live Communications Server 2005

    8. Press Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.

  • Page 84: Recording A Call

    If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoint IP 670, you can record active calls on your phone. Recordings are stored as .wav files on the USB flash drive.
  • Page 85 • When there are no connected calls on your phone • When you place a new call (to transfer or to conference) • When the phone prompts you to answer an incoming call If you put an active call on hold, recording pauses. Recording continues if the called party puts you on hold.

  • Page 86: Recording Calls

    User Guide for the SoundPoint IP 670 Desktop Phone If you remove the USB flash drive during recording, recording stops and the message “USB device removed unsafely. Recording cancelled.” appears. Polycom recommends that you do not remove the USB flash drive while recording.

  • Page 87: Recording Conferences

    2. Press the Record soft key. 3. To start recording, press the Start soft key. 4. Stop recording in one of the following ways: Recording Conferences You can record conference calls in the same way as other calls with the following exceptions: •...

  • Page 88: Pausing And Resuming Recording

    User Guide for the SoundPoint IP 670 Desktop Phone Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file. To pause a recording: >>...

  • Page 89: Playing Back A Recorded Call

    For more information, contact your system administrator. If the Call Recording and Playback feature is available, and a removable USB flash drive is plugged into the USB port of your SoundPoint IP 670, you can play back calls that you recorded on your phone.

  • Page 90: Browsing Recorded Calls

    User Guide for the SoundPoint IP 670 Desktop Phone Polycom recommends that you do not remove the USB flash drive while playing back files. There is a small probability that the USB flash drive itself may be damaged by this action.
  • Page 91 3. Select the file that you want to play back using press the Open soft key. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 4.

  • Page 92: Answering A Call While Playing Back Recorded Calls

    User Guide for the SoundPoint IP 670 Desktop Phone 6. Press Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives. Playback pauses and the phone rings. To answer a call using the speakerphone: >>...

  • Page 93: Restarting Your Phone

    Note If you are using a digital headset with an answer button or an analog headset with a electronic switch, use those to answer the incoming call. If you decide to reject the incoming call, press the Resume soft key, and playback will resume.
  • Page 94 User Guide for the SoundPoint IP 670 Desktop Phone 4 - 18...

  • Page 95: Using The Soundpoint Ip Color Expansion Module

    14 Line Keys that you can automatically configure as a line, call appearance, speed dial, or busy lamp field. You can connect up to three SoundPoint IP Color Expansion Modules to the SoundPoint IP 670 phone to provide a productivity-enhancing solution if you manage and monitor multiple simultaneous telephone calls on a daily basis.

  • Page 96: Parts List

    User Guide for the SoundPoint IP 670 Desktop Phone If you require additional information or assistance with the SoundPoint IP ColorExpansion Module, contact your system administrator. Parts List The following components are included in your SoundPoint IP Color Expansion Module package: •...

  • Page 97: Connecting The Soundpoint Ip Color Expansion Module

    Expansion Modules. To connect a SoundPoint IP Color Expansion Module to your phone: 1. Remove the rubber plug from the SoundPoint IP 670 phone or the 2. Align the SoundPoint IP Color Expansion Module at the top of the groove 3.

  • Page 98: Features Of The Soundpoint Ip Color Expansion Module

    User Guide for the SoundPoint IP 670 Desktop Phone Features of the SoundPoint IP Color Expansion Module The features of the SoundPoint IP Color Expansion Module are: 5 - 4 Item Description Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the phone.

  • Page 99: Adjusting The Display Contrast

    Adjusting the Display Contrast To adjust the display contrast on a SoundPoint IP ColorExpansion Module, refer to Note Once you have saved your new display contrast setting, there may be some delay before the Expansion Module display returns to the selected background. Adjusting the Backlight To adjust the backlight on a SoundPoint IP Color Expansion Module, refer to Changing the Backlight Intensity...

  • Page 100: Answering Calls

    User Guide for the SoundPoint IP 670 Desktop Phone To place a call using a SoundPoint IP Color Expansion Module Line Key: >> For more information on placing a call, refer to Answering Calls When you connect a SoundPoint IP Color Expansion Module to your phone, you can answer a call using one of the Line Keys.
  • Page 101 For example, in the figure below, press the fourth Line Key to dial home. To assign a new speed dial key: 1. Press and hold an unassigned A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2.

  • Page 102: Using The Busy Lamp Field

    User Guide for the SoundPoint IP 670 Desktop Phone 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press For more information on assigning speed dial keys, refer to Dial Keys Using the Busy Lamp Field The busy lamp field (BLF) feature allows you to monitor the hook status and presence information of other users.

  • Page 103: Troubleshooting Your Phone

    Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 670 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

  • Page 104: Power And Startup

    User Guide for the SoundPoint IP 670 Desktop Phone Power and Startup Symptom There are power issues. 6 - 2 Problem The SoundPoint IP 670 phone has no power. Corrective Action Do one of the following: • Verify that no lights appear on the phone when it is powered up.

  • Page 105: Controls

    Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press the Menu key, and then select Status >...

  • Page 106: Access To Screens And Systems

    User Guide for the SoundPoint IP 670 Desktop Phone Access to Screens and Systems Symptom There is no response when you press a feature key. The screen shows “Network Link is Down”. 6 - 4 Problem The SoundPoint IP 670 phone is not in an active state.

  • Page 107: Calling

    There is no dial tone. The phone does not ring. Problem Power is not correctly applied to the SoundPoint IP 670 phone. Dial tone is not present on one of the audio modes. The phone is not registered. Ring setting or volume is low.
  • Page 108 User Guide for the SoundPoint IP 670 Desktop Phone Symptom “Service Unavailable” appears on the screen. The line icon shows an unregistered line icon. 6 - 6 Problem You turned off the ringer. The user pressed the New Call soft key, dialed a number with the...

  • Page 109: Displays

    Use the screen capture feature. Contact your system administrator to determine if it is enabled. Do one of the following: • Move the SoundPoint IP 670 SIP phone away from the lights. • Replace the lights. • Use the screen capture feature.

  • Page 110: Audio

    User Guide for the SoundPoint IP 670 Desktop Phone Audio Symptom There is no audio on the headset. You are using a headset and the people you call hear echo. Productivity Suite Symptom You are trying to access one of...

  • Page 111: Testing Phone Hardware

    Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.
  • Page 112 User Guide for the SoundPoint IP 670 Desktop Phone 6 - 10...

  • Page 113: Regulatory Notices

    Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
  • Page 114 User Guide for the SoundPoint IP 670 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
  • Page 115 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 116 CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 117 All samples of Polycom SoundPoint IP670 VoIP Telephones connected to the Telecom network shall be equipped with the following software batch Rev 3.0.2.0917. Equipped with this software batch the IP telephone is known to comply with the New Zealand speech transmission plan.
  • Page 118 User Guide for the SoundPoint IP 670 Desktop Phone Safety Notices - 6...
  • Page 119 Index Symbols # key, page down shortcut 1–14 * key, page up shortcut 1–14 AC power 1–4 answering calls 3–4, 3–5, 5–6 assembling your phone 1–3 assigning speed dial keys 3–23, 5–6 attended transfer 3–17 backlight intensity 2–4 base, attaching 1–6 blind transfer 3–17 block buddies 4–6 buddy lists 4–5...
  • Page 120 User Guide for the SoundPoint IP 670 Desktop Phone handset answering a call 3–5 connecting 1–5 illustration 1–2 placing a call 3–3 hands-free mode answering a call 3–5 disabled 3–3 placing a call 3–3 headset answering a call 3–6 connecting 1–5 electronic hookswitch 2–7...
  • Page 121 troubleshooting 6–1 USB device 1–15 using multiple lines 2–24 voice mail 3–25 placed call lists 2–12 placing calls 3–2, 5–5 playing back calls answering a call 4–16 browsing files 4–14 how to start 4–15 how to stop 4–15 introduction 4–13 pausing 4–15 resuming 4–15 when you can 4–13...

  • Page 122: Index

    User Guide for the SoundPoint IP 670 Desktop Phone Index – 4...
  • Page 123 End-User License Agreement for Polycom This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc.
  • Page 124 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers.
  • Page 125 refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 126 not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.

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