Access To Screens And Systems - Polycom VVX 1500 User Manual

User Guide for the Polycom VVX 1500 Phone

Access to Screens and Systems

Symptom
There is no response when you
press a feature key.
The display shows "Network Link
is Down".
5 - 4
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Problem
The phone is not in an active
state.
The LAN cable is not properly
connected.
Corrective Action
Do one of the following steps:
• Press the keys more slowly.
• Check with your system administrator
to see if the key has been mapped to
a different function or is disabled.
• Place a call to the phone to check that
inbound call display and ringing is
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
• To confirm that the line is active, tap
> Status > Lines >
Line Information. From the
Line Information page, verify that your
phone line is registered.
• To attempt re-registration to the call
server, reboot your phone. For more
information, see your system
administrator.
Do one of the following steps:
• Check termination at the switch or hub
(furthest end of the cable from the
phone).
• Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
• Check if the LAN port is active or
inactive. Tap > Status >
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it is active.
• To attempt re-registration to the call
server, reboot your phone. For more
information, see your system
administrator.