Sending Faxes - Brother MFC-J650DW Basic User's Manual

Receiving Faxes (continued)
Difficulty
Cannot receive a fax.
(continued)

Sending Faxes

Difficulty
Cannot send a fax.
Poor fax send quality.
Transmission Verification Report
says "RESULT:ERROR".
Vertical black lines when sending.
136
Suggestions
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 56.)
1 Connect the external TAD as shown in the illustration on page 56.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing message.

 Limit your speaking to 20 seconds.
 End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: "After the beep, leave a message or
press l 5 1 (l 9 1 for New Zealand) and Start to send a fax."
4 Set your answering machine to answer calls.
5 Set your Brother machine's Receive Mode to External TAD. (See Choose
the Receive Mode on page 40.)
Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone. (See Fax Detect on page 44.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 140.)
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User's Guide: Reports.)
Ask the other party to check that the receiving machine has paper.
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is poor, clean the scanner. (See
Cleaning the scanner glass on page 91.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get "RESULT:ERROR" on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User's Guide: Turning off
Memory Receive operations.), print fax messages from the machine's memory
(See Advanced User's Guide: Printing a fax from the memory.), or cancel a
Delayed Fax or Polling Job. (See Cancelling a fax in progress on page 38.)
(See Advanced User's Guide: Checking and cancelling waiting jobs.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 140.)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 91.)