Brother MFC-J650DW Basic User's Manual page 143

Paper Handling Difficulties (continued)
Difficulties
Machine feeds multiple pages.
There is a paper jam.
Paper jam reoccurs.
The paper jams when you use
2-sided copy or 2-sided print.
Suggestions
Do the following:
(See Loading paper and other print media on page 19.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly.
 (MFC-J650DW)
Printer jam or paper jam (MFC-J650DW) on page 114
 (MFC-J870DW)
Printer jam or paper jam (MFC-J870DW) on page 120
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User's
Guide: Cleaning the paper pick-up rollers.)
See Printer jam or paper jam (MFC-J650DW) on page 114 or Printer jam or paper
jam (MFC-J870DW) on page 120. Make sure the paper guides are set to the
correct paper size. Do not extend the paper tray when you load A5 or smaller size
paper. (The extendable tray is only available for some countries.)
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine by following the steps in each
section below:
(MFC-J650DW)

Additional paper jam clear operations on page 117
 (MFC-J870DW)
Additional paper jam clear operations on page 124
Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying
(See Advanced User's Guide: 2-sided copying.)
For printing
(See Software and Network User's Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User's Guide: Cleaning the paper feed rollers.)
Troubleshooting
133
B