Brother MFC-J6510DW Basic User's Manual
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Brother MFC-J6510DW Basic User's Manual

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BASIC USER'S GUIDE
MFC-J6510DW
MFC-J6710DW
Version 0
ARL/ASA/NZ

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Summary of Contents for Brother MFC-J6510DW

  • Page 1 BASIC USER’S GUIDE MFC-J6510DW MFC-J6710DW Version 0 ARL/ASA/NZ...
  • Page 2 If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-J6510DW and MFC-J6710DW (Circle your model number) Serial Number: Date of Purchase: Place of Purchase: The serial number is on the back of the unit. Retain...
  • Page 3 CD-ROM Software User's Guide Follow these instructions for Printing, Scanning, PDF file / Network Scanning, PhotoCapture Center™, Documentation Remote Setup, PC-Fax, and using the Brother CD-ROM ControlCenter utility. Network Glossary This Guide provides basic information about PDF file / advanced network features of Brother...

  • Page 4: Table Of Contents

    Loading paper in the manual feed slot ............17 Loading envelopes and postcards ..............19 Printable area ....................21 Paper settings......................22 Paper Size and Type (MFC-J6510DW)............22 Paper Size and Type (MFC-J6710DW)............23 Tray use in Copy mode (MFC-J6710DW only)..........23 Tray use in Fax mode (MFC-J6710DW only) ..........24 Secure Paper Feed mode for A3 size Short Grain Paper ......24...
  • Page 5 Sending a fax How to send a fax ....................32 Stop faxing..................... 33 Setting scanner glass size for faxing ............. 33 Colour fax transmission .................33 Cancelling a fax in progress ................33 How to preview an outgoing fax ..............34 Transmission Verification Report..............34 Receiving a fax Receive Modes ....................36 Choose the Receive Mode ..................
  • Page 6 Dialling and storing numbers How to dial ......................52 Manual dialling....................52 One Touch Dialling ..................52 Speed Dialling ....................52 Search ......................53 Fax Redial .....................53 Additional Dialling Operations................54 Outgoing Call history ..................54 Caller ID history .....................54 Storing numbers ....................55 Storing a pause .....................55 Storing One Touch Dial numbers ..............55 Storing Speed Dial numbers................56 Changing One Touch or Speed Dial names or numbers.......57...
  • Page 7 Routine maintenance Replacing the ink cartridges ................69 Cleaning and checking the machine..............72 Cleaning the scanner glass ................72 Cleaning the print head .................73 Checking the print quality ................73 Checking the print alignment ................. 74 Troubleshooting Error and Maintenance messages............... 75 Error animations display ................
  • Page 8 Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM. General setup Printing photos from a memory card or USB Flash Memory storage memory drive Automatic Daylight Saving Time Sleep Mode...

  • Page 9: General Information

    Thank you for buying a Brother machine! Electrical Hazard icons alert you to Reading the documentation will help you possible electrical shock.

  • Page 10: How To Find Scanning Instructions

    Presto! PageManager application. Presto! PageManager User’s Guide (Macintosh users) Note Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) Note on page 3 for further instructions. ® • (Windows users only) Your Web browser may display a yellow bar ...

  • Page 11: Accessing Brother Support (Windows )

    To download and install Presto! PageManager, click  To access our website Presto! PageManager. (http://www.brother.com/), click  To register your machine from the Brother Brother Home Page. Product Register Page For the latest news and product support  (http://www.brother.com/registration/), information click On-Line Registration.

  • Page 12: Control Panel Overview

    Chapter 1 Control panel overview Note Most of the illustrations in this User’s Guide show the MFC-J6710DW. MFC-J6510DW MFC-J6710DW...
  • Page 13 General information 1 1 0:2 10:29 0:29 01.01.2011 01.01.2011 1.01.2011 Fax Mem. 1 1 0:2 10:29 0:29 01.01.2011 01.01.2011 1.01.2011 Fax Mem.
  • Page 14 It also inserts a pause when programming  Clear quick dial numbers. Press to delete characters or to go back to Paper Setting (MFC-J6510DW)  the previous menu level. Press this key to set the paper size or paper ...

  • Page 15: Lcd Screen Indications

    General information 7 LCD (Liquid Crystal Display) 2 Faxes in memory Displays messages on the screen to help you Shows how many received faxes are in the set up and use your machine. memory. Also, you can adjust the angle of the LCD by 3 Wireless Status lifting it.

  • Page 16: Basic Operations

    Chapter 1 Volume Settings Basic Operations The following steps show how to change a Ring Volume setting in the machine. In this example the Mode Timer setting is changed from You can choose a range of ring volume 2 minutes to 30 seconds. levels, from High to Off.

  • Page 17: Beeper Volume

    General information LCD display Beeper Volume When the beeper is on, the machine will beep Setting the backlight when you press a key, make a mistake, or brightness after you send or receive a fax. You can choose a range of beeper volume If you are having difficulty reading the LCD, levels, from High to Off.

  • Page 18: Loading Paper

    Loading paper Loading paper and Note other print media • When you are using A3, Legal or Ledger size paper, press the universal guide release button (1) as you slide out the Note front of the paper tray. Make sure that when using Legal or A3 or Ledger size (MFC-J6710DW only) paper, the triangular mark on the output...
  • Page 19 Loading paper Open the output paper tray cover (1). Fan the stack of paper well to avoid paper jams and misfeeds. Note Always make sure that the paper is not curled. With both hands, gently press and slide the paper length guide (1) and then the Gently put the paper into the paper tray paper side guides (2) to fit the paper print side down and top edge in first.
  • Page 20 Chapter 2 Close the output paper tray cover. Note Check that the paper is flat in the tray When you put Photo L size into the paper and below the maximum paper tray, you need to release the hinges on mark (1).

  • Page 21: Loading Paper In Paper Tray #2 (Mfc-J6710Dw Only)

    Loading paper Loading paper in paper While holding the paper tray in place, pull out the paper support (1) until it tray #2 (MFC-J6710DW only) clicks and unfold the paper support flap (2). Note • You can only use plain paper sizes A4, A3, Ledger, Letter or Legal in Tray #2.
  • Page 22 Chapter 2 Open the paper tray cover (1). Fan the stack of paper well to avoid paper jams and misfeeds. Note Always make sure that the paper is not curled. Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray and below the maximum paper mark (1).
  • Page 23 Loading paper Pull tray #1 out of the machine. Note Press the universal guide release Be careful that you do not push the paper button (1) as you slide out the front of in too far; it may lift at the back of the tray the paper tray.
  • Page 24 Chapter 2 Close the output paper tray cover and Note slowly push the paper tray into the If you are finished using A3, Ledger or machine. Legal size paper and want to use a smaller paper size, take the paper out of the tray.

  • Page 25: Loading Paper In The Manual Feed Slot

    Loading paper Loading paper in the manual Slide the manual feed slot paper guides to fit the paper width that you are going feed slot to use. You can load special print media one at a time into this slot. Use the manual feed slot to print or copy on envelopes, labels or thicker paper.
  • Page 26 Chapter 2 Using both hands gently adjust the Note manual feed slot paper guides to fit the When loading an envelope, or a sheet of paper. thick paper, push the envelope into the manual feed slot until you feel it grab the envelope.

  • Page 27: Loading Envelopes And Postcards

    Loading paper Loading envelopes and Loading envelopes and postcards postcards Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible. About envelopes IMPORTANT  Use envelopes that weigh between 80 to 95 gsm. If envelopes or postcards are “double- ...
  • Page 28 Chapter 2 Put envelopes or postcards in the paper If you have problems when printing on tray with the address side down and the envelopes, try the following suggestions: leading edge (top of the envelopes) in Open the envelope flap. first.

  • Page 29: Printable Area

    Loading paper Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on. ®...

  • Page 30: Paper Settings

    Press d or c to choose A4, A5, A3, 10x15cm, Letter, Legal or Ledger. Press d or c to choose Plain Paper, Press OK. Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Press a or b to choose Complete. Transparency. Press OK. Press OK.

  • Page 31: Paper Size And Type (Mfc-J6710Dw)

    If you chose Tray#1, press a or b to choose Paper Type and press To change the default setting follow the d or c to choose Plain Paper, instructions below: Inkjet Paper, Brother BP71, Brother BP61, Other Glossy Press Tray Setting. or Transparency. Press OK.

  • Page 32: Tray Use In Fax Mode (Mfc-J6710Dw Only)

    Chapter 2 Tray use in Fax mode Secure Paper Feed mode for (MFC J6710DW only) A3 size Short Grain Paper You can change the default tray the machine If your printed pages are smudged when will use for printing received faxes. using A3 paper, your paper may be short grain paper.

  • Page 33: Acceptable Paper And Other Print Media

    To get the best print quality, we suggest using Brother paper. (See the table below.) The print quality can be affected by the type If Brother paper is not available in your of paper you use in the machine. country, we recommend testing various To get the best print quality for the settings papers before purchasing large quantities.

  • Page 34: Handling And Using Print Media

    Chapter 2 Handling and using print Labels media Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels  Store paper in its original packaging, and peeling off and causing serious jams or print keep it sealed.

  • Page 35: Choosing The Right Print Media

    Loading paper Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Photo Printer Capture 297  420 mm (11.7  16.5 in.) Cut Sheet 210  297 mm (8.3  11.7 in.) 279.4 ...

  • Page 36: Paper Capacity Of The Paper Trays

    Up to 0.15 mm Postcard 1 Up to 200 gsm Up to 0.25 mm Postcard 2 Envelopes 75 to 95 gsm Up to 0.52 mm Transparencies – – Labels – – BP71 (260 gsm) paper is especially designed for Brother inkjet machines.

  • Page 37: Loading Documents

    Loading documents How to load Make sure documents written with ink are completely dry. documents Unfold the ADF Document Support (1) and the ADF Document Output Support You can send a fax, make copies, and scan Flap (2). from the ADF (automatic document feeder) and from the scanner glass.

  • Page 38: Using The Scanner Glass

    Chapter 3 Using the scanner glass How to load documents Note You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. To use the scanner glass, the ADF must be empty.

  • Page 39: Scannable Area

    Loading documents Scannable area The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. Usage Document Top (1) Left (3) Size Bottom (2) Right (4) 3 mm 4.5 mm 3 mm 3 mm Ledger 3 mm...

  • Page 40: Sending A Fax

    Sending a fax How to send a fax You can change the following fax sending settings. Press FAX and then press a or b to scroll through the fax The following steps show how to send a fax. settings. When the setting you want is highlighted, then press d or c to choose When you want to send a fax, or change your option, and press OK.

  • Page 41: Stop Faxing

    Sending a fax Stop faxing Enter the fax number. Using the dial pad To stop faxing, press Stop/Exit. Using the Phone Book  Phone Book Setting scanner glass size for Using call history faxing  Outgoing Call When documents are Letter size, you need to ...

  • Page 42: How To Preview An Outgoing Fax

    Chapter 4 How to preview an outgoing Transmission Verification Report You can preview a fax message before you You can use the Transmission Verification send it. You must set the Real Time Report as proof that you sent a fax. This Transmission and Polling RX to Off before report lists the sender’s name or fax number, you use this feature.
  • Page 43 Sending a fax Press Menu. Press a or b to choose Fax. Press OK. Press a or b to choose Report Setting. Press OK. Press a or b to choose Transmission. Press d or c to choose On, On+Image, Off, Off+Image, Off2 or Off2+Image.

  • Page 44: Receiving A Fax

    Receiving a fax Receive Modes You must choose a receive mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.

  • Page 45: Using Receive Modes

    Receiving a fax Using Receive Modes External TAD External TAD mode lets an external Some receive modes answer automatically answering device manage your incoming (Fax Only and Fax/Tel). You may want to calls. Incoming calls will be dealt with in one change the ring delay before using these of the following ways: modes.

  • Page 46: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay sets the number of times the sound. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.

  • Page 47: Fax Detect

    Receiving a fax Fax Preview Fax Detect (Monochrome only) If Fax Detect is On: How to preview a received fax Fax Detect is turned On as default. The machine receives a fax call You can view received faxes on the LCD by automatically, even if you answer the call.
  • Page 48 Chapter 5 Using Fax Preview When a fax is open the control panel keys will perform the operations shown below. When you receive a fax, you will see the pop- up message on the LCD. (For example: Description New Fax(es): 02) Enlarge the fax.

  • Page 49: Telephone And External Devices

    Pick up the handset of the external Brother uses the term “Distinctive Ring”, but telephone. telephone companies market the service under a variety of names. This service Press # on the machine’s control panel.

  • Page 50: Turning Off Distinctive Ring

    What does Brother’s “Distinctive Ring” do? Press d or c to choose Off. Press OK. The Brother machine has a Distinctive Ring feature that allows you to use your machine to Press Stop/Exit. take full advantage of the telephone company’s Distinctive Ring service. The new...

  • Page 51: Caller Id

    Telephone and external devices Caller ID How Does the Caller ID Work? Caller ID is a telephone service that allows The Caller ID Appears on the Display the subscriber to see a display of the caller’s When Your Telephone Rings phone number or name as the telephone rings.

  • Page 52: Telephone Service For New Zealand

    Chapter 6 Telephone Service for How Does FaxAbility Work? New Zealand Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, FaxAbility long, etc. When FaxAbility is On, you will not hear the first ring of all incoming calls on the fax machine.

  • Page 53: Caller Id

    Telephone and external devices Press d or c to choose Call Waiting to Note On (or Off). After you have set the FaxAbility feature to If you have Call Waiting service, choose On, the receive mode is set to Manual On to avoid the trouble caused by Call automatically.

  • Page 54: How Does The Caller Id Work

    Chapter 6 Telephone Service for How Does the Caller ID Work? Some Countries The Caller ID Appears on the Display When Your Telephone Rings Distinctive Ring (For As your telephone rings, the display shows Singapore and Hong Kong) you the caller’s phone number or name if available.

  • Page 55: Caller Id (For Singapore And Hong Kong)

    Telephone and external devices Caller ID (For Singapore and Press a or b to choose Fax. Press OK. Hong Kong) Press a or b to choose The Caller ID feature of this machine lets you Miscellaneous. use the Caller ID subscriber service offered Press OK.

  • Page 56: Connecting An External Tad (Telephone Answering Device)

    Chapter 6 Connecting an external IMPORTANT TAD (telephone DO NOT connect a TAD elsewhere on the same telephone line. answering device) You may choose to connect an external answering device. However, when you have Connections settings an external TAD on the same telephone line as the machine, the TAD answers all calls and The external TAD must be connected as the machine “listens”...

  • Page 57: Multi-Line Connections (Pabx)

    Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly.

  • Page 58: Operation From External And Extension Telephones

    Chapter 6 Operation from external and Using a cordless external extension telephones telephone If you answer a fax call on an extension or an Once the base unit of the cordless telephone external telephone, you can make your has been connected to the same telephone machine take the call by using the Remote line as the machine (see External and Activation Code.
  • Page 59 Telephone and external devices Changing the remote codes If you want to use Remote Activation, you have to turn on the remote codes. The preset Remote Activation Code is l 5 1 (l 9 1 for New Zealand). The preset Remote Deactivation Code is # 5 1 (# 9 1 for New Zealand).

  • Page 60: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Speed Dialling Manual dialling Press (Phone Book). Press all of the digits of the fax or telephone number. You can also choose Phone Book by pressing (FAX). Press a or b to choose Search. Press OK.

  • Page 61: Search

    Dialling and storing numbers Search Fax Redial You can search for names you have stored in If you are sending a fax manually and the line the One Touch and Speed Dial memory. is busy, press Redial/Pause, and then press Mono Start or Colour Start to try again.

  • Page 62: Additional Dialling Operations

    Chapter 7 Additional Dialling Caller ID history Operations This feature requires the Caller ID subscriber service offered by many local telephone companies. (See Caller ID on pages 43, 45 Outgoing Call history and 47 for your relevant country.) The numbers, or names if available, from the The last 30 numbers you sent a fax to will be last 30 faxes and telephone calls you stored in the outgoing call history.

  • Page 63: Storing Numbers

    Dialling and storing numbers Storing numbers Press Stop/Exit. Note You can set up your machine to do the You can print the Caller ID list. following types of easy dialling: One Touch, (See How to print a report in chapter 6 of Speed Dial and Groups for broadcasting the Advanced User’s Guide.) faxes.

  • Page 64: Storing Speed Dial Numbers

    Chapter 7 Do one of the following: Press a or b to choose the Speed Dial location where you want to store the  Enter the name (up to 16 characters) number. using the dial pad. Press OK. Press OK. Do one of the following: (To help you enter letters, see Entering Text on page 128.)

  • Page 65: Changing One Touch Or Speed Dial Names Or Numbers

    Dialling and storing numbers Changing One Touch or If you want to change a Fax/Tel number, do one of the following: Speed Dial names or  If you want to change the first numbers Fax/Tel number, press a or b to choose Fax/Tel: (One Touch Dial) You can change a One Touch or Speed Dial or Fax/Tel1: (Speed Dial), then...

  • Page 66: Making Copies

    Making copies How to copy Do one of the following to load your document: Place the document face up in the  The following steps show the basic copy ADF. operation. For details about each option, see the Advanced User’s Guide. (See Using the ADF on page 29.) Place the document face down on ...

  • Page 67: Paper Options

    Enter the number of copies you want. Press d or c to choose Plain Paper, Press a or b to choose Tray Select. Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Press d or c to choose Tray#1, Transparency. Tray#2 or Auto Select.

  • Page 68: Printing Photos From A Memory Card Or Usb Flash Memory Drive

    Remote Setup & PhotoCapture Center Macintosh in the Software User’s Guide.) Using a memory card or USB Flash memory drive Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick™, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, SD, SDHC,...

  • Page 69: Getting Started

    Printing photos from a memory card or USB Flash memory drive Getting started Firmly put a memory card or USB Flash memory drive into the correct slot. 1 USB Flash memory drive IMPORTANT The USB direct interface supports only a USB Flash memory drive, a PictBridge compatible camera, or a digital camera that uses the USB mass storage standard.
  • Page 70 Chapter 9 IMPORTANT DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine. PHOTO CAPTURE key indications:  PHOTO CAPTURE light is on, the memory card or USB Flash memory drive is correctly inserted.

  • Page 71: Print Images

    Printing photos from a memory card or USB Flash memory drive Print Images PhotoCapture Center™ print settings View Photos You can change the print settings You can preview your photos on the LCD temporarily. before you print them. If your photos are large The machine returns to its default settings files there may be a delay before each photo after 3 minutes, or if the Mode Timer returns...

  • Page 72: How To Scan To A Memory Card Or Usb Flash Memory Drive

    Chapter 9 How to scan to a When you want to scan to a memory memory card or USB card or USB Flash memory drive, press (SCAN). Flash memory drive Press a or b to choose Scan to Media. You can scan monochrome and colour documents onto a memory card or USB Flash memory drive.
  • Page 73 Printing photos from a memory card or USB Flash memory drive Do one of the following:  To change the file name, go to step j.  Press Mono Start or Colour Start to start scanning without changing additional settings. Note If you are using the scanner glass of the machine you can change the glass scan...

  • Page 74: How To Print From A Computer

    (See Printing for Windows or Printing and Faxing for Macintosh in the Software User’s Guide for details about the print settings.) Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) From your application, choose the Print command.

  • Page 75: How To Scan To A Computer

    Load your document. (See How to load Presto! PageManager must be downloaded documents on page 29.) and installed before use. See Accessing Brother Support (Macintosh) on page 3 for  Use the ADF to scan multiple pages further instructions. of documents. It feeds each sheet automatically.

  • Page 76: Scanning Using A Scanner Driver

    Chapter 11 Scanning using a scanner driver For more information, see Scanning a document using the TWAIN driver or Scanning a document using the WIA driver in the Software User’s Guide. Start a scanning application and click the Scan button. Adjust the settings such as Resolution, Brightness and Scan Type in the Scanner Setup dialog box.

  • Page 77: A Routine Maintenance

    Your machine is equipped with an ink dot counter. The ink dot counter automatically optimum performance and reliability when used with Brother Original ink cartridges. monitors the level of ink in each of the Brother cannot guarantee this optimum four cartridges. When the machine detects an...
  • Page 78 Press the lock release lever as shown to Turn the green release lever on the release the cartridge indicated on the orange protective packing (1) clockwise LCD. Remove the cartridge from the until it clicks to release the vacuum seal. machine.
  • Page 79 Routine maintenance Gently push the back of the ink cartridge IMPORTANT marked “PUSH” until it clicks, and then close the ink cartridge cover. • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

  • Page 80: Cleaning And Checking The Machine

    Cleaning and checking Note the machine In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you Cleaning the scanner glass can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area.

  • Page 81: Cleaning The Print Head

    If you clean the print head at least five times and the print has not improved, try The LCD asks you if the print quality is installing a new Brother Original OK for black and the three colours. Innobella™ ink cartridge for each problem Press 1 (Yes) or 2 (No).

  • Page 82: Checking The Print Alignment

    The machine starts printing the procedures at least five times for the Alignment Check Sheet. new ink cartridge. If ink is still missing, call your Brother dealer. For the “A” pattern, press the number of the test print that has the least visible IMPORTANT vertical stripes (1-9).

  • Page 83: Troubleshooting

    You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message...

  • Page 84: Cannot Detect

    Cannot Detect quickly and the machine did not detect re-install it slowly until it clicks. If you are using non Brother Original Replace the cartridge with a Brother ink the machine may not detect the ink Original ink cartridge. If the error cartridge.

  • Page 85: Ink Absorber Full

    The size of your photo is too small to Choose a larger image. Image Too Small. trim. Internal servicing required. Call Brother Customer Service / your Ink Absorber Full This problem may be caused by the Brother dealer. use of cartridges other than Brother...

  • Page 86: No Ink Cartridge

    Error Message Cause Action An ink cartridge is not installed Take out the new ink cartridge and re- No Ink Cartridge correctly. install it slowly until it clicks. (See Replacing the ink cartridges on page 69.) The machine is out of paper or paper Do one of the following: No Paper Fed is not correctly loaded in the paper...

  • Page 87: Out Of Memory

    Troubleshooting Error Message Cause Action The machine's memory is full. Copy operation in progress Out of Memory Press Stop/Exit and wait until the other operations in progress finish and then try again. The memory card or USB Flash Delete unused files from your memory memory drive you are using does not card or USB Flash memory drive to have enough free space to scan the...
  • Page 88 Please Disconnect connected to the USB direct interface. then on again. USB Device. For more information, visit us at http://solutions.brother.com/. A colour ink cartridge has been Check which ink cartridges are not Wrong Ink Color installed in the Black ink cartridge matched by colour to their ink position.

  • Page 89: Wrong Paper Size

    Troubleshooting Error Message Cause Action The Paper Size setting does not 1 Check that the paper size you Wrong Paper Size match the size of paper in the tray. Or, choose matches the size of paper you did not set the paper guides in the in the tray.

  • Page 90: Error Animations Display

    Error animations display Press a or b to choose Fax Transfer. Press OK. Error animations display step-by-step Do one of the following: instructions when paper gets jammed. You can read the steps at your own pace by  If the LCD shows No Data, there pressing c to see the next step and d to go are no faxes left in the machine's backward.

  • Page 91: Document Jam

    Troubleshooting Document jam Transferring the Fax Journal report to another fax machine Documents can jam in the ADF unit if they are If you have not set up your Station ID, you not inserted or fed correctly, or if they are too cannot enter fax transfer mode.

  • Page 92: Printer Jam Or Paper Jam

    Document is jammed inside the ADF Close the document cover. unit Press Stop/Exit. Take out any paper from the ADF that is not jammed. Printer jam or paper jam Lift the document cover. Take out the jammed paper depending on where it is jammed in the machine.
  • Page 93 Troubleshooting Paper is jammed at the back of the Lift the Jam Clear flap, and remove the jammed paper. machine If the LCD shows Paper Jam [Rear], follow these steps: Unplug the machine from the electrical socket. Note Make sure you remove paper from the manual feed slot, and then close it.
  • Page 94 Close the Jam Clear Cover. Make sure Pull paper tray #1 (1) and then the cover is closed correctly. tray #2 (2) (MFC-J6710DW) completely out of the machine. Re-connect the power cord. Paper is jammed at the front and back of the machine If the LCD shows Paper Jam [Front,Rear], follow these...
  • Page 95 Troubleshooting Lift the flap, and remove the jammed Close the Jam Clear Cover. Make sure paper. the cover is closed correctly. (With trays removed, go to step e.) Put paper tray #1 (1) and then tray #2 (2) firmly back in the machine. Open the Jam Clear Cover (1) at the back of the machine.
  • Page 96 Using both hands, use the finger holds Gently close the scanner cover using on each side of the machine to lift the the finger holds on each side. scanner cover (1) into the open position. Make sure that there is no jammed paper left in the corners of the machine.
  • Page 97 Troubleshooting Additional paper jam clear operations CAUTION Using both hands, use the finger holds Be careful not to trap your fingers under the on each side of the machine to lift the scanner cover. scanner cover into the open position. Always use the finger holds provided on each side of the scanner cover when Note...
  • Page 98 Re-connect the power cord. The paper you placed in the manual feed slot will be fed through the machine and ejected. Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position. Make sure that a piece of paper is not still jammed inside the machine.

  • Page 99: Troubleshooting

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 100 Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature. Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 101: Printing Received Faxes

    Troubleshooting Printing (continued) Difficulty Suggestions Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and other print media on page 10.) Load only one size of paper and one type of paper in the paper tray at any one time.

  • Page 102: Sending Faxes

    Telephone Line or Connections Difficulty Suggestions Dialling does not work. Make sure the machine is plugged in and turned on. (No dial tone) Check the line cord connections. (Not available in New Zealand) Change the Tone/Pulse setting. (See the Quick Setup Guide.) Lift the external telephone’s handset and listen for a dial tone.

  • Page 103: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 104: Scanning Difficulties

    Suggestions TWAIN or WIA errors appear when (Not available in Hong Kong and Taiwan) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in ® starting to scan. (Windows your scanning application. For example, in PaperPort™12SE with OCR, click File, Scan or Get Photo and click Select to choose the Brother TWAIN/WIA driver.

  • Page 105: Photocapture Center™ Difficulties

    Troubleshooting PhotoCapture Center™ Difficulties Difficulty Suggestions Removable Disk does not work ® Have you installed the Windows 2000 update? If not, do the following: correctly. 1) Unplug the USB cable. ® 2) Install the Windows 2000 update using one of the following methods. ...
  • Page 106 It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.

  • Page 107: Dial Tone Detection

    • VoIP (Voice over IP) is a type of phone system that uses an internet connection, rather than a traditional phone line. • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine...

  • Page 108: Machine Information

    Machine Information 3 All Settings You can restore all settings to their factory defaults. Checking the serial number Brother strongly recommends you use this operation when you dispose of the You can see the machine’s serial number on machine. the LCD.

  • Page 109: C Menu And Features

    Menu and features On-screen programming Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.

  • Page 110: Menu Table

    Sets the type of paper in Tray Setting Tray#1 Paper Type the paper tray #1. (MFC-J6710DW) (Options) Plain Paper* Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency Sets the size of paper in Paper Size the paper tray #1. (Options) 10x15cm...
  • Page 111 Fax mode. Tray#2 Auto Select* Sets the type of paper in Paper Setting Paper Type Plain Paper* the paper tray. (MFC-J6510DW) Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency Sets the size of paper in Paper Size the paper tray.
  • Page 112 Level1 Level2 Level3 Options Descriptions Page Adjusts the ring volume. General Setup Volume Ring (Continued) Med* High Adjusts the volume level Beeper of the beeper. Low* High Adjusts the volume level Speaker of the speaker. Med* High — Changes for Daylight Daylight Save Savings Time manually.
  • Page 113 Menu and features Level1 Level2 Level3 Options Descriptions Page 2-10 (2*) Sets the number of rings Setup Receive Ring Delay before the machine (Example for answers in Fax Only or Australia.) Fax/Tel mode. Sets the fast double-ring F/T Ring Time 20Secs time in Fax/Tel mode.
  • Page 114 Level1 Level2 Level3 Options Descriptions Page Initial setup for Report Setting Transmission Transmission Verification (Continued) On+Image Report and Fax Journal Report. Off* Off+Image Off2 Off2+Image Journal Period Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Print Document —...

  • Page 115: Network Menu

    Menu and features Network menu Level1 Level2 Level3 Level4 Options Descriptions Chooses the Network Wired LAN TCP/IP BOOT Method Auto* BOOT method Static that best suits your needs. RARP BOOTP DHCP [000-255]. Enter the IP IP Address address. [000-255]. [000-255]. [000-255] [000-255].
  • Page 116 Level1 Level2 Level3 Level4 Options Descriptions — Chooses the Network Wired LAN Ethernet Auto* Ethernet link (Continued) (Continued) 100B-FD mode. 100B-HD 10B-FD 10B-HD — — You can see your MAC Address machine’s MAC address from the control panel. Chooses the WLAN TCP/IP BOOT Method...
  • Page 117 Menu and features Level1 Level2 Level3 Level4 Options Descriptions Automatically Network WLAN TCP/IP APIPA allocates the IP (Continued) (Continued) (Continued) address from the link-local address range. Enable or disable IPv6 IPv6 protocol for Off* a wireless LAN. — — You can Setup Wizard manually configure your...
  • Page 118 Level1 Level2 Level3 Level4 Options Descriptions — — Enter the mail Network E-mail/IFAX Mail Address address. (Up to (Continued) (Available after 60 characters) IFAX is Enter the SMTP Setup Server SMTP Server Name downloaded) (Up to 30 server address. characters) IP Address [000-255].
  • Page 119 Menu and features Level1 Level2 Level3 Level4 Options Descriptions Automatically Network E-mail/IFAX Setup Mail RX Auto Polling checks the POP3 (Continued) (Available after server for new IFAX is messages. downloaded) Sets the interval Poll Frequency 10Min(s)* (Continued) for checking for new messages on the POP3 server.
  • Page 120 Menu ( ) (continued) Level1 Level2 Level3 Options Descriptions Page — — Prints these lists and Print Reports XMIT Verify reports. — — Help List — Quick Dial Alphabetic Order Numeric Order — — Fax Journal — — User Settings Network Config —...
  • Page 121 Menu and features Level1 Level2 Level3 Options Descriptions Page — Adjusts the modem speed Initial Setup Compatibility High* to help resolve (Continued) Normal transmission problems. Basic(for VoIP) — Resets the print server Reset Network back to its factory default settings, such as the password and IP address information.
  • Page 122 FAX ( Level1 Level2 Level3 Options Descriptions Page — — Sets the resolution for Fax Resolution Standard* outgoing faxes. Fine S.Fine Photo — — Changes the lightness or Contrast Auto* darkness of faxes you send. Light Dark — — Sets the glass scan size for Glass ScanSize faxes.
  • Page 123 Menu and features Level1 Level2 Level3 Options Descriptions Page — You can send the same fax Broadcasting Dial Type Fax/Tel* message to more than one (Available after E-Address fax number. IFAX is downloaded) — — Add Number Phone Book Complete —...
  • Page 124 See Software User’s Guide. See Advanced User’s Guide. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. The factory settings are shown in Bold with an asterisk.
  • Page 125 See Software User’s Guide. See Advanced User’s Guide. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. The factory settings are shown in Bold with an asterisk.
  • Page 126 See Software User’s Guide. See Advanced User’s Guide. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. The factory settings are shown in Bold with an asterisk.
  • Page 127 — — Choose the paper type that Paper Type Plain Paper* matches the paper in the Inkjet Paper tray. Brother BP71 Brother BP61 Other Glossy Transparency — — Choose the paper size that Paper Size matches the paper in the A5 (tray #1 only) tray.
  • Page 128 Level1 Level2 Level3 Options Descriptions Page — — Adjusts the density of Density copies. — — You can choose to stack or Stack/Sort Stack* sort multiple copies. Sort — If you choose A3 You can make N in 1 or Page Layout Off(1 in 1)* or Ledger:...
  • Page 129 Menu and features Level1 Level2 Level3 Options Descriptions Page — — You can choose various Advanced Off* settings for copy such as Settings Ink Save Mode Book Copy and Thin Paper Copy Watermark Copy. Book Copy Watermark Copy — — You can save your copy Set New Default Quality...
  • Page 130 Watermark Copy Settings Option1 Option2 Option3 Option4 Descriptions Page — Uses a template to place Template Text CONFIDENTIAL* text into your document as DRAFT a Watermark. COPY Position Pattern Size Small Medium* Large Angle -90 -45* 0 45 90 Transparency Colour Orange Yellow...
  • Page 131 Menu and features Option1 Option2 Option3 Option4 Descriptions Page (Select image Places a logo or text into Media Position from media) your document as a Watermark using an image from removable media. Pattern Size Small Medium* Large Angle -90 -45* 0...
  • Page 132 You can print a thumbnail Print Index Layout Format 6 Images/Line* page. 5 Images/Line Paper Type Plain Paper* Inkjet Paper Brother BP71 Brother BP61 Other Glossy Paper Size Letter — — See the print You can print an individual Print Photos settings in the image.

  • Page 133: Print Settings

    (Not available for Photo* DPOF printing.) — — Choose the paper type. Paper Type Plain Paper Inkjet Paper Brother BP71 Brother BP61 Other Glossy* (When A4 or — Choose the paper and print Paper Size 10x15cm* Letter is chosen) size.
  • Page 134 Option1 Option2 Option3 Option4 Descriptions Page Adjusts the hue of the white Color Enhance White Balance areas. (Not available Off* when Enhance Photos is chosen.) Enhances the detail of the Sharpness image. Adjusts the total amount of Color Density colour in the image. —...

  • Page 135: Phone Book

    Menu and features Phone Book ( ) Level1 Level2 Level3 Options Descriptions Page — — You can search for names Search Alphabetic you have stored in the Order Speed Dial memory. Numeric Order — — — You can store your most Set One Touch frequently called numbers on the One Touch keys.

  • Page 136: Entering Text

    Entering Text When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters.

  • Page 137: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Inkjet Piezo with 210  1 nozzle Print Method Mono: Piezo with 210  3 nozzles Colour: Memory Capacity...
  • Page 138 Dimension (MFC-J6510DW) 257 mm 540 mm 489 mm 590 mm 669 mm (MFC-J6710DW) 331 mm 540 mm 489 mm 590 mm 669 mm Weight (MFC-J6510DW) 15.8 kg (MFC-J6710DW) 18.2 kg Noise Operating: 50 dB or less 10 to 35 C...

  • Page 139: Print Media

    Specifications Print media Paper Input Paper Tray #1  Paper type: Plain paper, inkjet paper (coated paper), glossy paper and transparency  Paper size: A4, Ledger, A3, Legal, Executive, Letter, A5, A6, JIS B4, JIS B5, Envelopes (commercial No.10, DL, C5, Monarch, Y4), Photo 10 ...
  • Page 140 Paper Input Manual Feed Slot (Continued)  Paper type: Plain paper, inkjet paper (coated paper), glossy paper transparency , envelopes and Labels  Paper size: A4, Ledger, A3, Legal, Executive, Letter, A5, A6, JIS B4, JIS B5, Envelopes (commercial No.10, DL, C5, Monarch, Y4), Photo 10 ...

  • Page 141: Fax

    Specifications Compatibility ITU-T Super Group 3 Modem Speed Automatic Fallback 33,600 bps Scanning Width 288 mm (A3) Printing Width 291 mm (A3) Greyscale Levels: 64 (B&W) / 256 (Colour) Resolution Standard 203  98 dpi (Mono) 203  196 dpi (Colour) Fine 203 ...

  • Page 142: Copy

    Copy Colour/Monochrome Yes/Yes Copy Width Max. 291 mm Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  1200 dpi Resolution Duplex  Paper type: Plain paper  Paper size: A4, Ledger , A3 , Legal, Letter, A5...

  • Page 143: Photocapture Center

    Specifications PhotoCapture Center™ Memory Stick™ (16 MB - 128 MB) Compatible Media Memory Stick PRO™ (256 MB - 32 GB) Memory Stick Duo™ (16 MB - 128 MB) Memory Stick PRO Duo™ (256 MB - 32 GB) Memory Stick Micro™ (M2™) with Adapter MultiMedia Card (32 MB - 2 GB) MultiMedia Card plus (128 MB - 4 GB) MultiMedia Card mobile with Adapter (64 MB - 1 GB)

  • Page 144: Pictbridge

    PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface...

  • Page 145: Scanner

    Scanning Width Up to 291 mm Scanning Length Up to 426 mm Greyscale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® ® Windows XP in this User’s Guide includes Windows...

  • Page 146: Printer

    Print Speed When the Borderless feature is set to On. See Paper type and size for each operation on page 27. When printing on A3 size paper. Minimum top and bottom margins of 22 mm For detailed specifications visit http://www.brother.com/.

  • Page 147: Interfaces

    Specifications Interfaces A USB 2.0 interface cable that is no longer than 2 m. Ethernet UTP cable category 5 or greater. LAN cable Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 148: Computer Requirements

    For the latest driver updates, visit us at Microsoft Internet Explorer 5.5 or greater. For WIA, 1200  1200 resolution. Brother Scanner http://solutions.brother.com/. Utility enables to enhance up to 19200  19200 dpi. All trademarks, brand and product names are the Third party USB ports are not supported.

  • Page 149: Consumable Items

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...

  • Page 150: Network (Lan)

    SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES), Security WPA2-PSK (AES) Setup Support Utility AOSS™ See the Computer Requirements chart on page 140. If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/.

  • Page 151: Index

    ..........36 One Touch ........... 52 Fax Detect .........39 Outgoing Call ........54 Speed Dial ..........52 Distinctive Ring setting ring pattern ......42 Brother turning off ........42 CreativeCenter ........3 Document loading ..........29 Caller ID Caller ID history ........54 Envelopes ......
  • Page 152 Fax codes Jams changing ..........51 document ..........83 Remote Activation Code ....39 paper ............ 84 Remote Deactivation Code ....50 using .............50 Fax Detect ..........39 Fax, from PC Labels ........17 See Software User's Guide. LCD (Liquid Crystal Display) ....101 Brightness ..........
  • Page 153 Paper ........25 Quick Dial ..........55 capacity ..........28 Group dial loading ........10 changing ..........57 loading envelopes and postcard ...19 One Touch Dial printable area ........21 custom scan profile ......55 size ............22 setting up ........... 55 size of document ........29 Search ..........
  • Page 154 TAD (telephone answering device), external ..........36 connecting ..........48 receive mode ........36 recording OGM ........48 Telephone line connections ...........48 difficulties ..........94 interference / VoIP ........99 multi-line (PABX) ........49 Text, entering .........128 special characters .......128 Transferring your faxes or Fax Journal report ........82 Transparencies ..

  • Page 155: For Australia Only

    Service & Support > Warranty. For warranty service (repair) of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC)
  • Page 156 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

This manual is also suitable for:

Mfc-j6710dw

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