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Chapter 33 Troubleshooting
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide for hardware connections information and
Make sure you entered your ISP account information correctly in the Network Settings >
2
Broadband screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in
3
the VDSL Router and your wireless client and that the wireless settings in the wireless client are the
same as the settings in the VDSL Router.
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide to
4
connect them again.
If the problem continues, contact your ISP.
5
I cannot access the Internet through a DSL connection.
Make sure you have the DSL port connected to a telephone jack (or the DSL or modem jack on a
1
splitter if you have one).
Make sure you configured a proper DSL WAN interface (Network Settings > Broadband screen)
2
with the Internet account information provided by your ISP and that it is enabled.
Check that the LAN interface you are connected to is in the same interface group as the DSL
3
connection (Network Settings > Interface Group).
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
4
the LAN screen to have the clients get WAN IP addresses directly from your ISP's DHCP server.
I cannot access the Internet through an Ethernet WAN connection.
Make sure you have the ETHERNET WAN port connected to a broadband modem or router in your
1
network.
Make sure you configured a proper Ethernet WAN interface (Network Settings > Broadband
2
screen) with the Internet account information provided by your ISP and that it is enabled.
Check that the LAN interface you are connected to is in the same interface group as the Ethernet
3
WAN connection (Network Settings > Interface Group).
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
4
the LAN screen to have the clients get WAN IP addresses directly from your ISP's DHCP server.
I cannot connect to the Internet using a second DSL connection.
266
Section 1.5 on page 20
for LED behaviors.
P-873HNU(P)-51B User's Guide
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