Return Material Authorization (Rma) Procedure - GarrettCom 14E Installation And User Manual

Magnum14E Media Converters
5.3

Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, call GarrettCom Customer Service at (510)
438-9071 during business hours in California or email to support@garrettcom.com ). When
calling, please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
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