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Magnum DS80 Dual-Speed Personal Hub
d. Any particular application that, when used, appears to create the
problem;
2.
An accurate list of Garrett Communications product model(s) involved,
with serial number(s). Include the date(s) that you purchased the products from
your supplier.
3.
It is useful to include other network equipment models and related
hardware, including personal computers, workstations, terminals and printers;
plus, the various network media types being used.
4.
A record of changes that have been made to your network configuration
prior to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.
5.3
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material
Authorization (RMA) number. To obtain an RMA number, contact Garrett
Communications Customer Support at (510) 438-9071 (office hours: 8AM - 5PM
Pacific Standard Time) or email on the Internet to support@garrettcom.com. When
calling, please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
Garrett Communications will carefully test and evaluate all returned
products, will repair products that are under warranty at no charge, and will
return the warranty-repaired units to the sender with shipping charges prepaid
(see Warranty Information, Appendix A, for complete details). However, if the
problem or condition causing the return cannot be duplicated by Garrett
Communications, the unit will be returned as: No Problem Found.
GARRETT
Installation and User Guide (11/98)
20
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