1. Manuals
  2. Brands
  3. GarrettCom Manuals
  4. Media Converter
  5. Magnum 14E
  6. Installation and user manual

GarrettCom Magnum 14E Installation And User Manual

Media converters magnum 14e and 14eh 100mbps
Hide thumbs Also See for Magnum 14E:
Table of Contents

Advertisement

Quick Links

Magnum 14E and 14EH 100Mbps
Media Converters
(Including SC, ST, MTRJ, LC ports, full/half duplex, multimode and singlemode with Link Pass-through)
www GarrettCom com
.
.
$5.00 USD

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Magnum 14E and is the answer not in the manual?

Questions and answers

Related Manuals for GarrettCom Magnum 14E

Summary of Contents for GarrettCom Magnum 14E

  • Page 1 Magnum 14E and 14EH 100Mbps Media Converters (Including SC, ST, MTRJ, LC ports, full/half duplex, multimode and singlemode with Link Pass-through) www GarrettCom com $5.00 USD...
  • Page 2 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Magnum™ 14E and 14EH Media Converters Installation and User Guide Part #: 84-00127Z Rev F Trademarks GarrettCom is a registered trademark and Magnum, Dymec, DynaStar, Personal Switch, Link-Loss-Learn, S-Ring, Convenient Switch and Converter Switch are trademarks of GarrettCom, Inc.
  • Page 3 Magnum 14E and 14EH Converter products, consult Section 5, Troubleshooting, of this User Guide. Copyright © 2004 GarrettCom, Inc. All rights reserved. No part of this publication may be reproduced without prior written permission from GarrettCom, Inc.
  • Page 4 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Federal Communications Commission Radio Frequency Interference Statement This equipment generates, uses and can radiate frequency energy and if not installed and used properly, that is in strict accordance with the manufacturer's instructions, may cause interference to radio communication.
  • Page 5 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Electrical Safety requirements: This product is to be installed Only in Restricted Access Areas (Dedicated Equipment Rooms, Electrical Closets, or the like). 48VDC products shall be installed with a readily accessible disconnect device in the building installation supply circuit to the product.
  • Page 6 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Contacting GarrettCom, Inc Please use the mailing address, phone and fax numbers and email address listed below: GarrettCom, Inc. 47823 Westinghouse Drive Fremont, CA 94539 Phone (510) 438-9071 Fax (510) 438-9072 Website: http://www.GarrettCom.com...

  • Page 7: Table Of Contents

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) TABLE OF CONTENTS Page     SPECIFICATIONS ................1     1.1. Technical Specifications ..............1     Ordering Information: ................9     INTRODUCTION ................11    ...
  • Page 8 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09)     3.5.2 14EH, -48V, 24VDC and 9VDC Installation ......34     Calculating Segment Distances ............36     3.6.1 Power Budget Calculations for Fiber Media ......36  ...
  • Page 9 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09)     Before Calling for Assistance ............65     When Calling for Assistance ............. 66     Return Material Authorization (RMA) Procedure ......67     Shipping and Packaging Information ..........69  ...

  • Page 10: 1.0 Specifications

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) 1.0 SPECIFICATIONS 1.1. Technical Specifications Performance: Data Rate: 100 Mb/s, Half- or Full-Duplex mode, transparent Auto-negotiation supported on the RJ-45 port user selectable LINK Pass-through feature and Remote Fault Reporting (see Section 4.4 for details) Network Standards: Fast Ethernet IEEE 802.3u: 100BASE-TX, 100BASE-FX...
  • Page 11 100BASE-FX Long Reach: Fiber optic, full duplex: (single -mode) 40 km (132k ft) For other fiber media distances and port types, request quote. Note: Magnum 14E and 14EH Media Converters DO NOT support full length shared Fast Ethernet segments. See Section 3.6 of this manual for media lengths and shared media segment distance calculations.
  • Page 12 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Power Supply (External): These products are intended to be supplied by a Listed, Direct Plug-In power unit, marked “Class 2”, or a Listed ITE Power Supply, marked “LPS”, which has suitably rated output voltage (i.e.
  • Page 13 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) DC to unit: 9V DC, 2.5mm jack, center +ve, 6ft. cord Power Supply ( DC Direct): 9V DC internal (range of 7.5 to 15V DC), built-in terminal block for +, -, ground. The 9V DC jack is also present.
  • Page 14 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Manual Switches Up-link (TX port): Thumb operated slide switch, converts RJ-45 TX port from a regular (= position) user segment port to a crossover (X position) up- link port for connection to a shared or switched hub.
  • Page 15 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Fiber, single-mode (15-Km and up): “SSC” SC-type (snap-in): Fiber optic single-mode, 100BASE-FX, 20Km “SST” ST-type (twist -lock): Fiber optic single-mode, 100BASE-FX, 20Km “SLC” LC-type (snap-in): Fiber optic single-mode, 100BASE-FX, 15Km “SSCL”...
  • Page 16 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) LED Indicators for the Magnum 14E and 14EH (Dual, on front and on end) : ON for power applied. Note: The 14E and 14EH’s have standard Link Pass-through (LPT) feature, see Section 4.4...
  • Page 17 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Agency Approvals: UL Listed (UL 60950), cUL , CE, Emissions meet FCC Part 15, Class A NEBS L3 and ETSI compliant H model: IEEE P1613 Env. Std for Electric Power Substations...

  • Page 18: Ordering Information

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Ordering Information: The model number is the base unit type, the fiber flavor, and the power supply type. The “ff” field is for your selections of your desired “fiber flavor” (see table below) “SC”...
  • Page 19 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Model Number Description Magnum 14E-ff-d (office) Twisted pair to mm fiber “ff”, ext. 120 vac, 60Hz power supply Magnum 14E-ff-I (office) Twisted pair to mm fiber “ff”, ext. 230 vac, 50Hz power supply Magnum 14E-ff-Hd (Industrial) Twisted pair to mm fiber “ff”, ext.

  • Page 20: Introduction

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) INTRODUCTION This section describes the Magnum 14E and 14EH Fast Ethernet Media Converters, including appearance, features and possible applications. Inspecting the Package and Product Examine the shipping container for obvious damage prior to installing this product;...
  • Page 21 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Remove the Magnum 14E or 14EH Media Converter from the shipping container. Be sure to keep the shipping container should you need to store or to ship the unit at a later date.

  • Page 22: Product Description

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Product Description Rugged packaging, a selection of extended temperature models, choice of AC and DC power types, ease-of-use features, and energy-efficiency are the primary characteristics of the Magnum 100Mb 14E and 14EH Media Converters. Available with a choice of all popular multi- and single-mode fiber connector types (ST, SC, MTRJ, LC), the Magnum 14- series serves the fiber media of the customer’s choice.
  • Page 23 Magnum 14EH with SC Conn. Magnum 14E with MTRJ Conn. Magnum 14E and 124EH Media Converters are designed for quick and easy installation even in very tight spaces and can be easily attached to the media cables. Magnum www GarrettCom com...
  • Page 24 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) 14Es feature an up-link switch on the RJ-45 port to eliminate the need for a special cross-over cable when connecting the Copper port to a switch or hub. Because of their compact size, Magnum 14Es can be Velcro®-mounted on an office wall or the side of a desk or cabinet.
  • Page 25 14EH with Fiber ST integrates 100BASE-TX and FX networks Magnum 14E-ST models are equipped with one multi-mode fiber-ST and one RJ-45 connector for connection into 100BASE-FX segments. The Magnum 14Es units comply with the IEEE 802.3u auto-negotiation on the copper port when the user selects AUTO mode. The Link Pass-Through feature is especially desirable for use in managed networks, and is standard in all 14E and 14EH models.
  • Page 26 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) The Magnum 14E and 14EH supports three different SC-type fiber transceivers. Model suffixes are -SC (multi-mode, 2Km), -SSC (single-mode, 25Km) or -SSCL (single-mode Long Reach, 40Km). The ST connector is available for multi-mode, and special order for single-mode.
  • Page 27 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) The newest fiber port types (SFF, small form factor) are supported. The Model 14E- MTRJ (multi-mode, 2Km), equipped with one fiber MTRJ-type port and one RJ-45 port, connects into 100BASE-FX and 100BASE-TX compliant Fast Ethernet network segments.

  • Page 28: Features And Benefits

    DC, for use in protected as well as harsh environments. Choice of 100Mb Ethernet Fiber port connector types Models of the Magnum 14E’s are available with all of the popular fiber connectors: ST, SC mm and single-mode, MT-RJ (SFF), and LC (SFF).
  • Page 29 Rugged, Compact, Lightweight Design Featuring a compact and lightweight metal case with an external power supply, Magnum 14E and 14EH Media Converters can be conveniently installed in minimal space. The MC14-TRAY provides optional rack-mounting. DIN-Rail mounting kits are available for shop-floor industrial cabinet applications.

  • Page 30: Applications

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Applications The primary function of a Magnum 14Es Media Converter is to permit two different media types to coexist within the same network by allowing data to be transmitted / received between different media types.
  • Page 31 TWI STED P AIR Magnum 14E Media Converter UP L INK UP L INK UP LINK Magnum 14E UP L INK 100 BASE-FX wiring segment Two Magnum 14E’s provide connectivity for 100Mbps switches or hubs via fiber www GarrettCom com...
  • Page 32 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) In these and similar situations, the Magnum 14Es conveniently converts the twisted pair cable to fiber, allowing use of any available RJ-45 Fast Ethernet switched port with a new or existing fiber cable.
  • Page 33 100 Mb/s Magnum 14E Media Converter www.GarrettCom.com Fiber Multi- Magnum 14E- (100BASE- wiring A typical Magnum 14E application is to convert copper media to fiber, with auto- negotiation support for the attached device on the copper port. www GarrettCom com...

  • Page 34: Installation

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) INSTALLATION This section describes the installation of the Magnum 14Es Media Converters, including location, segment distance calculation and media connection. 3.1 Locating the Media Converter Unit The compact and...

  • Page 35: Mc14-Tray For Rack Mounting Of 14E Series Converters

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) securing the unit on a table-top or shelf. The installation location is dependent upon the physical layout of the Ethernet network and associated cabling. Make sure the unit is installed in a location that is easily accessible to an AC power outlet or power strip, and where convection cooling is not inhibited.
  • Page 36 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) The mounting spaces of the MC14-TRAY are specific to the 10Mb “14”-series and the 14Es, and do not permit other models or other sizes to be put in the tray.

  • Page 37: Mc14-Tr+Ps9 And Mc14-Tr+Ps9X2 For Rack Mounting

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) MC14-TR+PS9 and MC14-TR+PS9X2 for Rack Mounting The MC14-TR+ PS9 and MC14-TR+PS9X2 are another option available for Rack Mounting the mix-match of 10Mbps and 100Mbps Media Converters together in 19” rack- mount tray.
  • Page 38 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) The side-view picture shown here is an example of an installation of the model MC14- TR+PS9, 19” rack-mount tray, holding a few 100Mbps 14E Media Converters, each with their power...

  • Page 39: Din-Rail Mounting Option

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) DIN-Rail mounting option The Magnum 14E and 14EH Media Converters, designed for use in “Factory Floor” Industrial Ethernet environments, are also available for DIN-Rail mounting in an enclosure having DIN Rails.

  • Page 40: Power Requirements

    Installation and User Guide (09/09) Power Requirements Magnum 14E and 14EH Media Converters require 3 watts of power typical and 3.5 watts max. and are designed to be used with UL listed Class II power supplies. The power supply unit supplied with the 14EH can vary as per application and user choice to support regular extended temperature sites.
  • Page 41 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Industrial Temperature un-controlled Environments, Magnum 14EH Heavy Duty AC-DC adapter : 9V DC, 2.5mm jack, center +ve jack, 6ft. cord AC input, 100-240V AC at 50-60Hz, with IEC connector built-in Order the “-Hd”...

  • Page 42: Powering The 14Eh With 9V, 24 Or -48Vdc Power Input

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) The various models of DC power type and extended ambient temperature power supplies are numerous and your choice needs to be called out on your order. Note: When connected to a -48 V centralized dc source these products are to be installed only in Restricted Access Areas (dedicated equipment rooms, electrical closets or the like).

  • Page 43: 14Eh, -48V, 24Vdc And 9Vdc Installation

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) DC Power Terminals: “+”, “ ” internally floating GND: Terminal for “earth” or ground wire connection to the P62F chassis Input Voltage: 7.5 - 15V DC.( 9V DC) 18 - 36V DC (24VDC) 30 - 60V DC ( –48DC)
  • Page 44 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) and negative (-), and they are floating inside the unit so that either of the terminal may be grounded by the user, if desired. The chassis is “earth” or ground (GND).

  • Page 45: Calculating Segment Distances

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Calculating Segment Distances The media distance considerations are quite different for full-duplex and for half- duplex (standard Fast Ethernet) installations. Each of these situations are covered below in a separate section.
  • Page 46 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) The following data has been collected from component manufacturer’s (Agilent’s and Siemens’) web sites and catalogs to provide guidance to network designers and installers. Fiber Speed, Std. km Wave- Cable X’mitr...

  • Page 47: Segment Distances, Full-Duplex For Copper (Rj-45) And Fiber

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) * Note: The use of either multi-mode or single-mode fiber to operate at 100Mbps speed over only long distances (i.e., over approx. 400 meters) can be achieved if the following factors are both applied: •...
  • Page 48 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) not a factor. Specifically, fiber segments can be up to 2Km for multi-mode and up to 20Km for single mode (or 40Km for “Long Reach” single mode). The Magnum 14Es, with full-duplex operation as a standard feature, can be used in these applications.
  • Page 49 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Media Distance Formula for Magnum 14Es, full-duplex: X% + Y% < 100% Where X = The segment distance on one side of the Magnum 14Es Media Converter divided by the Standard Maximum...
  • Page 50 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) In the example figure shown above, the length of fiber Segment X is 1500m (4920 ft). This is 75% of the maximum allowable distance for multi-mode 100BASE-FX fiber full- Connectivity between 100BASE-TX and 100BASE-FX Ethernet Media.
  • Page 51 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) In another instance, a 14Es Magnum Media Converter is used to connect a single mode fiber (100BASE-FX) with a twisted pair (100BASE-T) segment. In this example, the length of fiber Segment X is 8500m (27,880 ft). This is 57% of the maximum allowable distance for single mode 100BASE-FX fiber full-duplex media (15,000 m) [57/15,000 x 100% = 57%].

  • Page 52: Segment Distances, Half-Duplex Mode

    When installing the Magnum 14E in a half-duplex segment, it is important to consider the collision domain of the segment, including the 14E itself, repeaters and hubs present, and the lengths of both of the attached media types.
  • Page 53 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) are connected by means of a repeater or repeaters such that no bridging or switching devices are present between any two nodes in the cluster. Magnum 14Es has a PDV of about twenty Bit Times (20 BT), and this value must be included in the overall collision domain diameter PDV calculations as applicable for the placement of the 14Es in the topology of the collision domain.
  • Page 54 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Table 3.6.4a: Worst case round-trip delay for Fast Ethernet media* Media Type Round-trip delay in Bit Time per Meter (BT/m) 1.000 Fiber Optic 1.112 Shielded TP cable 1.112 Category 5 Cable 1.140...
  • Page 55 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Table 3.6.4b: Worst case round-trip delay for Fast Ethernet device components* Component Round-trip delay in Bit Times (BT) 2 TX DTEs 2 FX DTEs 1 FX and 1 TX DTE...
  • Page 56 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) PDV = (sum of cabling delays) + (sum of repeater and media converter delays) + (DTE pair delays) + (safety margin) PDV is the Path Delay Value of the worst case path. For the network to adhere to IEEE 802.3u standard, this value must be less than 512 BT.
  • Page 57 Installation and User Guide (09/09) media has a PDV of about 1 BT per meter of length. The Magnum 14E has a PDV of 20 BT. Therefore, in shared Fast Ethernet applications, the 14E uses about 80 meters of equivalent cable distance to convert from TX media to fiber FX media, i.e., it consumes almost as much of...
  • Page 58 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) 100Mb hubs where the twisted pair cables to the user nodes are 10 meters in length. The solution is : 512 = total available Bit Times in a collision domain diameter,...
  • Page 59 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) stack of Fast Ethernet hubs comprises the only repeater in the collision domain, and the users and servers in the local workgroup are each connected via Category 5 twisted pair cable, a maximum of 30 meters (100 ft.) in length.

  • Page 60: Connecting 100Mb Ethernet Media

    Connecting Twisted Pair (RJ-45 standard) The following procedure describes how to connect a 100BASE-TX twisted pair segment to the RJ-45 port on the Magnum 14E Media Converters. Be sure to observe auto- negotiation support conventions for RJ-45 ports, see Section 4.3 The procedure is the same for both unshielded and shielded twisted pair segments.

  • Page 61: Connecting Fiber Optic St And Sc-Type, Mm And Sm

    Media Converter with ST-type (twist-lock) and SC-type (snap-in) fiber connectors. Before connecting the fiber optic cable, remove the protective dust caps from the tips of the connectors on the Magnum 14E. Save these dust caps for future use. www GarrettCom com...
  • Page 62 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Wipe clean the ends of the dual connectors with a soft cloth or lint-free lens tissue dampened in alcohol. Make certain the connectors are clean before connecting. Note: One strand of the duplex fiber optic cable is coded using color bands at regular intervals;...

  • Page 63: Connecting Fiber Optic Mt-Rj Type "Small Form Factor

    3.7.3 Connecting Fiber Optic MT-RJ type “Small Form Factor” The following procedure applies to 100BASE-FX applications using the Magnum 14E Media Converter with MT-RJ (snap-in, two-fibers-in-one-piece) fiber connectors. Before connecting the fiber optic cable, remove the protective dust cap from the tip of the connector on the Magnum 14Es.

  • Page 64: Connecting Fiber Optic Lc-Type "Small Form Factor

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) 3.7.4 Connecting Fiber Optic LC-type “Small Form Factor” The following procedure applies to 100BASE-FX applications using the Magnum 14Es Media Converter with LC (snap-in, two-fibers-in-one-piece) fiber connectors. Before connecting the fiber optic cable, remove the protective dust cap from the tip of the connector on the Magnum 14Es.

  • Page 65: Operation

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) OPERATION This section describes the operation of the Magnum 14Es Media Converters including LEDs function, up-link switch and auto-negotiation AN/reg functionality. For power supplies and details of the various AC (regular and extended temperature) and DC power input types (9VDC, 24VDC, -48VDC), please see “Specifications.”...

  • Page 66: Up-Link Or "Cross-Over" Switch ( On Rj-45 Port)

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Up-Link or “Cross-over” Switch ( on RJ-45 port) Magnum 14Es Media Converters are equipped with an up-link slide switch to accommodate switch- or repeater-to-converter connections without a special cross-over cable.

  • Page 67: Manual An / Reg Switch, Auto-Negotiation Support

    Installation and User Guide (09/09) Manual AN / reg Switch, auto-negotiation support Magnum 14E and 14EH Media Converters are equipped with a tiny manual switch (AN/reg), which controls the RJ-45 port only, located just beneath the up-link. See diagram. The AN / reg switch...
  • Page 68 Converter in order to decide what to do. When connected to an auto-negotiating port, not receiving FLPs would indicate (incorrectly) that the Magnum 14E is only capable of half- duplex operation. Setting the switch in the AN position causes FLPs to be sent, advertising full-duplex capability.

  • Page 69: Link Pass-Through Feature In The 14E-Series

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) LINK Pass-Through Twisted Pair feature in the 14E-series The LINK Pass-through feature is standard in all Magnum FIBER TWISTED PAIR 14E’s and 14EH’s. Magnum 14E An/F Media Converter UP LINK LINK LED’s,...
  • Page 70 Installation and User Guide (09/09) LINK Pass-through In the regular (non-hardened) Magnum 14E units, LINK Pass-through is restricted in the direction of copper-to-fiber. It works one-way only, i.e. RJ-45 Link status pass-through to fiber, in order not to interfere with the auto-negotiation feature, if it is turned on. In the 14E series devices, this action is taken only for link-down condition at the copper port.
  • Page 71 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) In the 14EH-series, this action is Twisted Pair taken for link-down condition at both the copper and fiber ports. The fiber port will stop sending out link signal when...
  • Page 72 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Interpretation of LINK LED signals on 14E and 14EH Media Converters The LINK LED provides useful troubleshooting information to the user. A steady-ON LINK LED indicates that port is receiving link signal from its link partner at the remote end. A steady...

  • Page 73: Troubleshooting

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) TROUBLESHOOTING All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation of Magnum 14Es Media Converters is a straightforward procedure (see INSTALLATION, Section 3.0); the operation is also straightforward and is discussed in Section 4.

  • Page 74: Before Calling For Assistance

    If the problem continues after completing Step 4 above, contact your supplier of the Magnum 14Es Media Converters unit or if unknown, contact GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance. www GarrettCom com...

  • Page 75: When Calling For Assistance

    The components involved in the problem; d. Any particular application that, when used, appears to create the problem; An accurate list of GarrettCom product model(s)involved, with serial number(s). Include the date(s) that you purchased the products from your supplier.

  • Page 76: Return Material Authorization (Rma) Procedure

    Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) Return Material Authorization (RMA) Procedure All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, please use this URL - https://rma.garrettcom.com/rma/rma_request_noaccount.php...
  • Page 77 Magnum 14E and 14EH Media Converters Installation and User Guide (09/09) GarrettCom will carefully test and evaluate all returned products, will repair products that are under warranty at no charge, and will return the warranty-repaired units to the sender with shipping charges prepaid (see Warranty Information, Appendix A, for complete details).

  • Page 78: Shipping And Packaging Information

    Installation and User Guide (09/09) Shipping and Packaging Information Should you need to ship the unit back to GarrettCom, please follow these instructions: Package the unit carefully. It is recommended that you use the original container if available. Units should be wrapped in a "bubble-wrap" plastic sheet or bag for shipping protection.

  • Page 79: Appendix A: Warranty Information

    GarrettCom, Inc. warrants its products to be free from defects in materials and workmanship for a period of three (3) years from the date of shipment by GarrettCom. During this warranty period, GarrettCom will repair or, at its option, replace components in the products that prove to be defective at no charge other than shipping and handling, provided that the product is returned pre-paid to GarrettCom.

This manual is also suitable for:

Magnum 14eh

Table of Contents