Appendix B; Return Material Authorization (Rma) Procedure - Microcom 226 User Manual

Return Material Authorization (RMA) Procedure

A Return Material Authorization (RMA) number must be obtained prior to the return of
printer's and/or materials to the Microcom Corporation Service Department. The purpose of
the RMA number is to provide effective tracking and control of returned printers and/or
materials. Microcom Corporation is not responsible or accountable for printers and/or
materials returned without proper authorization.
Shipping Charges:
The return of printers and/or materials to Microcom Corporation for repair should be
returned freight and insurance prepaid. Microcom Corporation will pay the return shipping
charges (standard ground service) on all warranty repairs; an Expedited service is paid at
the customer's expense. The return of non-warranty repairs to printers and/or materials is
shipped by the customer's choice of shipping carrier and delivery service.
Receiving a Return Material Authorization (RMA) number:
1. To receive an RMA number, either complete the online RMA request form located on
the World Wide Web (www.microcomcorp.com) or contact the Microcom Corporation
Service Department and provide the representative with the following information.
- Company name.
- Contact name and phone number.
- Model number.
- Printer serial number.
- A detailed description of the problem.
- Service option requested (1 Day, 3 Day, 5 Day, or Standard turnaround).
- Purchase Order Number.
2. The shipping label should contain the following information:
Microcom Corporation
Attn: Service Dept. RMA# <place RMA number here>
8220 Green Meadows Dr. N.
Lewis Center, Oh 43035 USA
3. Return the defective item(s) for repair to the address listed above, freight and
insurance prepaid.
4. Upon receipt of an RMA number, the customer contact is notified by a Microcom
Corporation representative regarding repair charges, at which time the ship method is
determined. Items returned for repair with inadequate packaging material are
returned to the customer in Microcom Corporation approved packaging at the
customer's expense.
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Appendix B

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