Solving Problems; Troubleshooting Checklist; Resetting The Adapter - Adaptec Serial Attached SCSI Installation And User Manual

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Solving Problems

This section provides basic troubleshooting information and solutions for solving problems with your
Adaptec Host Bus Adapter.

Troubleshooting Checklist

If you encounter difficulties installing or using your Adaptec Host Bus Adapter, check these items first:
• With your computer powered off, check the connections to each disk drive, power supply, LED
connector, and so on.
• Try disconnecting and reconnecting disk drives from the adapter.
• Check that your adapter is installed in a compatible PCIe expansion slot. To double-check the bus
compatibility of your HBA, see
• Ensure that your adapter is firmly seated and secured in the PCIe expansion slot.
• If your adapter is not detected during system boot, try installing it in a different compatible expansion
slot. (See
• Did the driver install correctly?
• If you have external disk drives (or other devices), are they powered on?
• Check the Readme on the installation DVD for compatibility issues and known problems.
If you are still unable to resolve a problem, you can find additional troubleshooting information and
direction on the Adaptec Web site at
ask.adaptec.com.

Resetting the Adapter

You may need to reset, or flash, your Adaptec Host Bus Adapter if it becomes inoperable or if a firmware
upgrade is unsuccessful. Adaptec HBAs support a reset protocol called HDA mode flash. To locate the
flash jumper on your HBA, see the illustrations in
information about HDA mode reset, contact your support representative.
Proprietary and Confidential to PMC-Sierra, Inc.
Document No.: CDP-00279-01-A Rev. A, Issue:
About Your Host Bus Adapter
Installing the Host Bus Adapter
www.adaptec.com
Serial Attached SCSI Host Bus Adapters Installation and User's Guide
on page 14.
on page 25 for instructions.)
or the Support Knowledgebase at
About Your Host Bus Adapter on page 14. For more
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