High-Capacity Stacker And High-Capacity Stacker Stapler Problems - Xerox Docucolor 2060 NPS/IPS Troubleshooting Manual

Resolving printer problems

High-capacity stacker and high-capacity stacker stapler problems

Symptom
Ready indicator does
not illuminate
or
HCS/HCSS does not
stack paper.
Paper does not stack
properly.
Paper jams.
6-4
The following table describes problems associated with the high-
capacity stacker (HCS) and high-capacity stacker stapler
(HCSS).
Table 6-2. HCS and HCSS problems
Probable cause
No power
Mixed sizes of paper
High paper curl
8 1/2 x 11 inch, 8 1/2 x 14
inch, A4 paper sizes
Mechanical obstruction
Lower paper path
High paper curl
Action
• Check that the power cord is connected to the
power source.
• Check that the ground fault indicator (GFI) circuit
breaker is not tripped (rear cover).
• Check that the main switch is turned on.
Run separate jobs and empty stacker.
• Adjust the printer decurler.
• Flip paper in paper trays.
• Rotate paper in paper trays.
Check that printer is set to short edge feed (SEF)
(applies to HCS).
• Check for obstruction in the stacker paper path.
• Ensure that all transports and baffles are properly
seated.
• Ensure that the cart is properly seated (applies to
HCS).
Deselect offset or restart job.
• Adjust the printer decurler.
• Flip paper in paper trays.
• Rotate paper in paper trays.
• Switch to heavier paper.
Troubleshooting Guide