Xerox Docucolor 2060 NPS/IPS Troubleshooting Manual page 56

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Resolving system problems
Symptom
No jobs appear to be
printing.
User cannot send a job
from a workstation.
7-2
Table 7-1. System problems (Continued)
Probable cause
Queueing or printing may
be stopped.
Scheduling policy may be
First Come First Served
(FCFS) and the next job
may be ineligible.
Possible system problem
Printer controller is not
communicating with the
network. (Does not apply
to channel-attached host.)
Printer controller is off or
needs to be restarted.
The workstation is not
communicating with the
network.
For TCP/IP: Printer
controller host name and
address are not in the
workstation hosts file.
Action
Enter Show Status.
Enter Start Queueing or Printing.
Enter Show Scheduling Policy to
determine current setting.
If scheduling policy is FCFS and the next
job is ineligible, no jobs will print. Either
load the media the job is waiting for, or
Set Scheduling Policy to
ResourceMatch so the next eligible job
prints.
Enter Print Sample Document to see if
jobs can print from the controller to the
printer.
If the sample document does not print,
there may be a system problem.
Ping the printer controller; check the
cabling/connections.
Reconnect the network cable. Use the
network diagnostics to check the network
devices.
Check the printer controller operation.
Restart the printer controller.
Ping the printer controller or another
workstation. Look at the workstation
network cable.
Reconnect the network cable.
View the workstation hosts file.
Add the printer controller name and
address to the hosts file.
Troubleshooting Guide

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