Xerox Docucolor 2060 NPS/IPS Troubleshooting Manual page 24

Troubleshooting a Novell implementation
Problem
Log message says there
is a failure to log in.
Log message indicates
failure to login and
password settings are
correct.
Log message says "Error
finding queue."
Log message says
"Netware PServer
<name> not found."
Log message says that
there was an error
attaching to the queue.
3-2
Table 3-1. PSERVER problems (Continued)
Probable Cause
Password problem.
• Server does not accept
unencrypted logins
• NPS/IPS does not have the correct
password.
A PSERVER with the printer's
PSERVER name is running on the file
server or on another machine (this
could even be another NPS/IPS
configured to use the same PSERVER
name). The file server should only
have a PSERVER defined with the
same name as the printer's
PSERVER, there should not be an
instance of PSERVER running under
that PSERVER definition.
Queue not created.
The PSERVER has not been defined
on the file server.
NPS/IPS does not have access to the
queue.
Resolution
If the server is not properly
configured, enter SET ALLOW
UNENCRYPTED
PASSWORDS=ON at the server
console.
If NPS/IPS has the wrong
password, your Xerox service
representative must change the
password.
Stop the PSERVER instance.
At the file server, create the queue,
set up the printer for the
PSERVER and be sure it will
service the appropriate queue.
Define a PSERVER with the
correct name on the file server and
restart the system.
Ensure that there is a printer
defined for the PSERVER on the
file server and that the printer is
defined to service the desired
queue.
Troubleshooting Guide