Xerox Docucolor 2060 NPS/IPS Troubleshooting Manual page 50

Resolving printer problems
Problem
The control panel touch
screen does not respond
to a touch command.
Multiple sheets feed from
the paper trays.
Sheets will not feed from
paper tray 4.
Paper jams when exiting
the paper trays.
Output jams when exiting
the printer to the offset
catch tray.
Prints originating from
paper tray 4 are skewed,
jams may be occurring.
6-2
Table 6-1. Printer engine problems (Continued)
Action
• Press Clear All on the control panel.
• Touch a selectable button on the touch screen. A slight pressure is
required to cause the printer to react.
• If the problem persists:
1. Open, then close the front door of the printer.
2. Make a selection on the touch screen.
3. If the touch screen does not respond to any touch commands, switch
off the power, wait 15 seconds, then switch the power back on.
NOTE: Some functions on the printer control panel are not available for
DocuColor 2060 NPS/IPS. For details on the available functions, refer to
the Xerox DocuColor 2060 NPS/IPS System Overview Guide, "Printer
components and options" chapter.
• Do not fill the paper trays above the MAX fill line indicator.
• Remove the paper from the tray and fan the sheets to separate the joined
sheets.
• Predrilled sheets may stick together at the holes. Remove the paper from
the tray and fan the sheets to separate the joined sheets.
• Paper and transparencies may stick together if environmental conditions
are too dry and cause excessive static. Increase the humidity level in the
room to minimize static.
• Gently fan transparencies to separate the sheets before you load them.
• Ensure that the height of the stack does not exceed the MAX fill line.
• Check that the paper guide is not too tight. The paper guide should be
adjusted to fit snug against the paper stack.
• Ensure that the edge guides of the paper tray fit snugly against the paper
stack.
• Do not fill the paper trays above the MAX fill line indicator.
• Close the tray slowly to avoid shifting the paper stack.
• When no other output device is present, the offset catch tray can hold up
to 500 sheets of 24 pound (90 gsm) paper. Empty the catch tray when
output approaches this limit to ensure continuous production.
• Ensure the first sheet is not blocking the paper exit, particularly for 11 x
17 inch (A3) output.
The paper guides on paper tray 4 may not be set correctly or may be too tight
against the paper stack. Ensure that the paper guide lightly touches the
paper stack.
Troubleshooting Guide