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NEC MC2200 User Manual

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Server MC2200
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U s e r ' s G u i d e

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  Summary of Contents for NEC MC2200

  • Page 1 Server MC2200 U s e r ’ s G u i d e...
  • Page 3 Server MC2200 U s e r ’ s G u i d e...
  • Page 4 The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.
  • Page 5: Table Of Contents

    Contents Chapter 1 System Overview Overview ..........................1-2 System Chassis........................1-4 Power Supply........................1-6 Peripheral Bays ........................1-6 SAF-TE Board ........................1-6 System Board Features ......................1-7 Pentium II Processor ....................1-9 I/O Expansion Slots..................... 1-9 Real-Time Clock/Calendar ..................1-9 BIOS...........................
  • Page 6 Chapter 3 Configuring Your System Overview ..........................3-2 Resource Configuration Utility (RCU)................... 3-2 Using the RCU......................3-2 RCU Configuration Settings ..................3-4 ISA Board Configuration..................... 3-5 BIOS Setup Utility ........................ 3-7 Using the BIOS Setup Utility ..................3-7 BIOS Setup Configuration Settings ................3-8 Exiting BIOS Setup....................
  • Page 7 Hard Disk Drives......................... 4-18 Installing or Swapping a Hard Disk Drive in a Hot-swap Bay ........4-19 Installing or Swapping a Hard Disk Drive..............4-19 Removable Media Devices ....................4-22 Installing a 5.25-Inch Media Device ................4-23 Removing a 5.25-Inch Device ................... 4-28 Chapter 5 Problem Solving Problem Solving........................
  • Page 8 Appendix B System Status Hardware Support Information System Status Hardware Support Information................B-2 Glossary Equipment Log Index vi Contents...
  • Page 9: Using This Guide

    Using This Guide The MC2200 User’s Guide provides a quick reference to information about your system. Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading. This guide contains the following information: Chapter 1, “System Overview”...
  • Page 10: Text Conventions

    Text Conventions This guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: WARNING Warnings alert you to situations that could result in serious personal injury or loss of life. ! CAUTION Cautions indicate situations that can damage the system hardware or software. Note : Notes give important information about the material being described.
  • Page 11: Safety Notices

    Safety Notices Caution: To reduce the risk of electric shock which could cause personal injury, follow all safety notices. The symbols shown are used in your documentation and on your equipment to indicate safety hazards. Warning: Lithium batteries can be dangerous. Improper handling of lithium batteries may result in an explosion.
  • Page 12: Care And Handling

    Safety Notices for Users Outside of the U.S.A. and Canada PELV (Protected Extra-Low Voltage) Integrity: To ensure the extra-low voltage integrity of the equipment, connect only equipment with mains-protected electrically- compatible circuits to the external ports. Remote Earths: To prevent electrical shock, connect all local (individual office) computers and computer support equipment to the same electrical circuit of the building wiring.
  • Page 13 Using This Guide xi...
  • Page 15: Chapter 1 System Overview

    System Overview Overview System Chassis Power Supply Peripheral Bays SAF-TE (SCSI Accessed Fault Tolerant Enclosure) Board System Board Features System Security...
  • Page 16: Overview

    Overview This server is a modular, multiprocessing server based on the Intel Pentium® II chip set. The combination of computing performance, memory capacity, and integrated I/O provides a high performance environment for many server market applications. These range from large corporations supporting remote offices to small companies looking to obtain basic connectivity capability such as file and print services, e -mail, web access, and web site server.
  • Page 17 This server system is designed for minimum downtime. To this end, the server includes or has the options to include the following: Optional power system redundancy; in a system configured with two power supplies, the system will continue to operate with a single power supply failure. Self-contained power supply units that can be easily installed or removed from the back of the chassis.
  • Page 18: System Chassis

    One standard power supply module with a slot available for an additional redundant power supply module. When an additional power supply module is installed, both the standard and additional redundant power supply module slots become hot swappable. Hardware monitors (temperature, fans, and voltage) and software monitors to indicate failures.
  • Page 19 Figure 1-4 System Chassis (Right Side View) CD-ROM drive Removable media bay 1.44 MB 3.5"diskette drive SAF-TE board SCSI disk drive bays (7) SCSI backplane board Fans, behind SCSI disk drive bays (3) Interlock switch Standard power supply Power supply module slots (one standard power supply slot and one optional power supply slot) Power supply status LED DC power Status LED...
  • Page 20: Power Supply

    Power Supply The ATX300 watt power supply is switch-selectable for 115 or 230 Vac at an operating frequency of 50/60 Hz. It is designed to comply with existing emission standards and provides sufficient power for a fully loaded system configuration. The power supply voltage selection switch is factory set to 115Vac for systems used in the United States;...
  • Page 21: System Board Features

    System Board Features Figure 1-5 shows the major components on the system board, while the following summarizes the board features. Board set summary Feature description Multiple processor support Two processor sockets; up to two Pentium II microprocessors on the system board.
  • Page 22 Figure 1-5. System Board Connector and Component Locations ISA expansion slots Front panel connector* BIOS Diskette connector PCI expansion slots CPU 2 (optional) RAID connector (reserved) Voltage Module 2 (optional) Video DRAM sockets (2) Voltage Module 1 I/O riser board connector CPU 1 Configuration jumpers Speaker connector...
  • Page 23: Pentium Ii Processor

    Pentium II Processor Depending on system configuration, each system includes one or two Pentium II processors. Each Pentium II processor is packaged in a Single Edge Contact (SEC or SECC2) cartridge. The cartridge includes the processor core with an integrated 16 KB primary (L1) cache;...
  • Page 24: Ide Controller

    IDE Controller The system includes an IDE interface controller on the system board (Figure 1-5, I) supporting a master and slave device. This provides support for optional tape devices. SCSI Controller The system includes two onboard SCSI controllers, providing both ultra wide (Figure 2- 3, J) and fast narrow (Figure 1-5, K) SCSI support.
  • Page 25: Parallel Port

    Parallel Port One IEEE 1284-compatible 25-pin bidirectional EPP (supporting levels 1.7 and 1.9) parallel port is provided. BIOS programming enables the parallel port and determines the port address and interrupt. When disabled, the interrupt is available to add-in boards. External Device Connectors The external I/O connectors provide support for a PS/2 compatible mouse and a keyboard, connectors for VGA monitor, 2 serial port connectors, and a parallel port connector.
  • Page 26 Packard Bell NEC...
  • Page 27: Chapter 2 Setting Up The System

    Setting Up the System Overview Selecting a Site Unpacking the System Rack-Mount Subsystem Assembly Getting Familiar with the System Making Connections Setting the Line Voltage Connecting the Power Cord(s) Powering On Your System...
  • Page 28: Overview

    Overview This chapter describes how to select a site, unpack the system, make cable connections, and power on the tower-based or rack-mount system units. Also, provided are the instructions for assembling the rack-mount system unit. Selecting a Site The system operates reliably in a typical office environment. Choose a site that is: Near grounded, three-pronged power outlets.
  • Page 29: Unpacking The System

    Unpacking the System WARNING Your system weighs approximately 65 pounds (29.25 kg). If your system contains numerous optional boards and peripheral devices, it will weigh more. To avoid personal injury, make sure you have someone help you lift or move the system. When you receive your system, inspect the shipping containers prior to unpacking.
  • Page 30: Static Precautions

    Static Precautions An electrostatic discharge (ESD) can damage disk drives, option boards, and other components. You can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components. Electronic devices can be easily damaged by static electricity. To prevent damage, keep them in their protective packaging when they are not installed in your system.
  • Page 31 Figure 2-1 Assembling the Support Brackets in the Rack Cabinet Rear vertical mounting rail Front vertical mounting rail Four caged nuts Two support brackets Eight self-tapping screws 4. Lift the rack-mount server unit (C) onto the two support brackets and slide it toward the rear of the rack cabinet.
  • Page 32 Figure 2-2 Installing the Rack-Mount Server Unit into the Rack Cabinet Rear vertical mounting rail Front vertical mounting rail Rack-mount server unit Four plastic washers Four screws 2-6 Setting Up the System...
  • Page 33: Getting Familiar With The System

    Getting Familiar with the System Before setting up your system, you should become familiar with the system’s features, such as the location of your system's front and rear panel switches, indicators and connectors, etc. Note that this section describes the tower-based system controls (switches and indicators) and connectors, which are identical for the rack-mount system.
  • Page 34 Figure 2-4 Opening the Front Door 2-8 Setting Up the System...
  • Page 35 This figure shows the location of the front system controls and indicators. Figure 2-5 Front System Features and Controls Activity light, CD-ROM reader When lit, CD-ROM reader is in use. Load/eject button, CD-ROM reader Press to load CD and eject CD. Activity light, 3 ½-inch diskette drive When lit, diskette is in use.
  • Page 36: Rear View

    Rear View This figure shows the location of the following rear system features and controls. Figure 2-6 Rear Features and Controls COM1 COM1 serial port 9-pin connector. Printer 25-pin parallel port connector. Mouse PS/2-compatible 6-pin mini-DIN connector. Keyboard PS/2-compatible 6-pin mini-DIN connector. COM2 COM2 serial port 9-pin connector.
  • Page 37: Status Indicator Led Descriptions

    Status Indicator LED Descriptions The following tables list the System Status Indicator LEDs, the Disk Drive Status Indicator LEDs, the Disk Drive Status Abnormal Conditions, the Power Supply Status Indicator LEDs, and the LAN Status Indicator LEDs along with a description of each LED indicator.
  • Page 38 Power Supply Status Indicator LEDs (Rear Panel) Status Description Response Power Supply Status AC Power not available None required (normal) ON (Green) AC Power supplied to power supply None required (normal) DC Power Status* No alarms None required (normal) (Amber) AC Power disconnected, power supply Verify AC power is ON, failed or system does not have second...
  • Page 39: Making Connections

    Making Connections If your system normally operates without a video display or keyboard (for example, as a network server), you must install a video display and keyboard to configure the system. You may remove them after running the Resource Configuration Utility (RCU). Refer to the previous figure (Rear Features and Controls) and connect your keyboard, monitor, and mouse.
  • Page 40 1. Unplug the AC power cord from the back of the chassis. 2. Insert the tip of a small screwdriver or ballpoint pen into the depression on the line voltage selector. 3. Slide the selector switch to the left for 115 VAC or to the right for 230 VAC (line source voltage range: 220 to 240 VAC).
  • Page 41: Connecting The Power Cord(S)

    Connecting the Power Cord(s) Plug the female end of the AC power cord into the input receptacle on the rear of the power supply cage. Plug the male end of the power cord into NEMA 5-15R outlet for 100-120 VAC or NEMA 6-15R outlet for 200-240 VAC. If the power cord(s) supplied with the system are not compatible with the AC wall outlet in your region, obtain a suitable power cord that meets the following criteria.
  • Page 42 ! CAUTION Always allow POST to complete before powering down your system. If you have problems powering on your system, refer to Chapter 5, Problem Solving. After you have successfully powered on your system, insert the E XPRESS UILDER ROM into the CD-ROM device, reboot the system and follow the screen prompts to run XPRESS UILDER 2-16 Setting Up the System...
  • Page 43: Chapter 3 Configuring Your System

    Configuring Your System Overview Resource Configuration Utility (RCU) BIOS Setup Utility Using the Utilities Diskette Optionals RAID Controllers Configuring System Board Jumpers...
  • Page 44: Overview

    Overview Configuration and setup utilities are used to change your system configuration. You can configure your system, as well as option boards you may add to your system, using the Resource Configuration Utility (RCU) diskette. Also, several unique system parameters are configured using BIOS Setup which is stored in the system FLASH memory.
  • Page 45 Note: Because of license restrictions, the RCU diskette, as created by the EXPRESSBUILDER CD-ROM, is not bootable. In order to use this diskette, you must make it bootable. 1. Power on the system. 2. If the diskette drive is disabled, enable it using the BIOS Setup utility, explained later in this chapter.
  • Page 46: Rcu Configuration Settings

    7. Using the Up and Down arrows, highlight Configure Computer and press ENTER. The Resource Configuration Utility Menu shown in Table 3-2 displays. The keys that are active while viewing a screen, are displayed on the bottom of the screen. Note: Press the F1 key at any time for help and additional information on each option.
  • Page 47: Isa Board Configuration

    MAIN MENU NORMAL SETTING YOUR CONFIGURATION IDE Controller Enabled Floppy Controller Enabled SLOT 1 - PCI Ethernet Controller PCI Function 1 Enabled Embedded - PCI SCSI Controller PCI Function 1 Enabled Embedded - PCI SCSI Controller PCI Function 1 Enabled Embedded - PCI VGA Controller PCI Function 1 Enabled...
  • Page 48 7. The Add a board without a .cfg file screen is displayed. Read through the information and press ENTER. The Add a board without a .cfg file screen reappears. When the screen reappears select Create .cfg file and press ENTER. 8.
  • Page 49: Bios Setup Utility

    Note: If the ISA board you are adding to the configuration does not have switches, jumpers, software statements or connection information, an Information message appears on screen. Press ENTER and proceed to the next step. 17. The Steps in configuring your computer screen is displayed. At this screen select “Step 5: Save and exit”...
  • Page 50: Bios Setup Configuration Settings

    To display a submenu, position the cursor on a selection that has a submenu and press ENTER. Selections with submenus are preceded by an arrow. Refer to the following table for information on the keys you use with Setup. These keys are also listed at the bottom of the Setup menu.
  • Page 51 MENU PARAMETER NAME NORMAL YOUR CONFIGURATION SETTING OR DISPLAY ONLY None **IDE Adapter 0 Master None **IDE Adapter 0 Slave Video System MAIN MENU Memory Cache Press ENTER for menu. Memory Cache Enabled Cache System BIOS Area Write Protect Cache Video BIOS Area Write Protect Cache Base 0 –...
  • Page 52 MENU PARAMETER NAME NORMAL YOUR CONFIGURATION SETTING OR DISPLAY ONLY 2F8, IRQ 3 *Serial Port 2 *Parallel Port 378, IRQ 7 Parallel Mode Bi-directional Diskette Controller Enabled IDE Adapter Enabled Mouse Enabled Memory Reconfiguration Press ENTER for menu. Memory Reconfiguration Enabled DIMM J20 –...
  • Page 53 MENU PARAMETER NAME NORMAL YOUR CONFIGURATION SETTING OR DISPLAY ONLY Reset Configuration Data Pentium II BIOS Update Enabled SECURITY MENU Supervisor Password is: Disabled User Password is: Disabled Press ENTER. *Set Supervisor Password Press ENTER. Set User Password ***Password on boot Disabled Normal ***Diskette Write...
  • Page 54: Exiting Bios Setup

    Exiting BIOS Setup To exit Setup, select Exit from the menu bar to display the Exit Setup menu. The following table describes the options on this menu. Note that ESC does not exit this menu. You must select one of the items from the menu or menu bar to exit this menu. SELECTION DESCRIPTION Save changes and...
  • Page 55: Viewing The Event Log

    Table 3-6. MS-DOS Startup Menu MENU OPTIONS DESCRIPTION Read the System Event Log. Executes the Log Display Utility which displays any events stored in the system log area. Execute AIC-78xx SCSISelect Loads the SCSISelect Utility Utility. and displays the current configurations.
  • Page 56: Scsiselect Utility

    Exit System Event Log Utility. Exits the To select an option from the System Event Log Utility screen, use highlight the item and press ENTER. To exit the menu item, press ESC. SCSISelect Utility Your system board includes two integrated SCSI host controllers used to manage SCSI devices in your system.
  • Page 57: Scsiselect Configuration Settings

    00 : 0Bh AIC7860 5. Once you select the adapter, the following screen is displayed: SCREEN DESCRIPTION Configure/View Host Adapter Configure host adapter and Settings device settings. SCSI Disk Utilities The utility scans the SCSI bus for SCSI devices, reports a description of each device.
  • Page 58: Exiting Scsiselect

    Table 3-7. SCSISelect Setup Configurations (Continued) RECOMMENDED SETTING YOUR CONFIGURATION OR DISPLAY ONLY OPTION Advanced Configuration Options Press ENTER for menu. Reset SCSI Bus at IC Initialization Enabled Extended BIOS Translation for DOS Drives >1 Enabled Gbyte Host Adapter BIOS (Configuration Utility Enabled Reserves BIOS Space) Support Removable Disks...
  • Page 59: Add-On Controller

    RAID Configurations Number of RAID Level Hard Drives in Description Hard Drives Configured Array JBOD JBOD (RAID 0) JBOD is an acronym for Just a Bunch Of Disks. Each drive can operate independently as with a common host bus adapter; or multiple drives may be spanned and seen as a single very large drive.
  • Page 60 The system board jumpers enable you to set specific operating parameters for your system. A jumper is a small plastic-encased conductor (shorting plug) that slips over two jumper pins. Figure 3-1 shows the location of the system board jumpers. Table 3-10 lists the system board jumpers and their factory default settings.
  • Page 61 Table 3-10. System Board Jumper Configurations Jumper Description Option Setting Factory Your Default Settin Reserved Required on factory default. FLASH FLASH BIOS not write protected; FLASH update Code reprogramming BIOS write protected; no FLASH update power protection Reserved Required on factory default. Used with jumpers Refer to Table 3-11 to set CPU speed.
  • Page 62 Jumper Description Option Setting Factory Your Default Settin Model Used with jumpers Required on factory default. Type at J4B, J26, J27, J29, J51, J52, J53 and J54 to set server model type Model Used with jumpers Required on factory default. Type at J4B, J25, J27, J29, J51, J52, J53...
  • Page 63: Moving System Board Jumpers

    Table 3-11. CPU Speed Jumper Configurations CPU SPEED Jumper Settings 233/66 MHz 266/66 MHz 300/66 MHz 333/66 MHz Moving System Board Jumpers Caution Before doing the procedures in this section, make sure that your system is powered off and unplug the AC power cord from the back of the chassis.
  • Page 64: Resetting The Cmos Nvram

    3. Insert the BIOS FLASH diskette into Drive A. 4. Enter PHLASH and press ENTER. 5. After the system reboots, load the default values by pressing F2 to enter setup. At the Exit Menu, select GET DEFAULT VALUES. 6. Clear the event log by selecting CLEAR EVENT LOG at the Server Menu. Press space bar to change NO to YES and press ESC.
  • Page 65 6. Replace the panels and power on the system. 7. To specify a new password run the Setup Utility as described earlier in this chapter. Configuring Your System 3-23...
  • Page 66 Packard Bell NEC...
  • Page 67: Chapter 4 Upgrading Your System

    Upgrading Your System General Information Static Precautions Preparing Your System for Upgrade Equipment Log Opening the Front Door Removing a Side Panel Installing a Side Panel Modifying the System Board Option Boards Installing a RAID Controller Board Hard Disk Drives Removable Media Devices...
  • Page 68: General Information

    General Information ! CAUTION Operating your system with the side panels removed can damage your system components. For proper cooling and airflow, always replace the side panels before powering on your system. Note: Your system error log will be lost, if your system ac power source is off or disconnected.
  • Page 69: Removing A Side Panel

    Removing a Side Panel To install options in your system, you must remove the side panel on the left side of the system (as viewed from the front). The side panel on the right side of the system (as viewed from the front) only has to be removed when adding removable media devices. The right side panel removes in the same manner as the left side panel.
  • Page 70: Installing A Side Panel

    Figure 4-1 Removing a System Side Panel Installing a Side Panel 1. Before replacing the side panel, make sure no tools or loose parts have been left inside the system chassis. 2. Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected.
  • Page 71: Modifying The System Board

    Modifying the System Board The following sections provide procedures for upgrading and configuring the system board in your system. Topics covered include: Replacing the Non-Volatile Memory Replacing the real-time clock battery Installing or removing a processor Installing or removing DIMMs. ! CAUTION Electrostatic discharge (ESD) can damage add-in boards and other components;...
  • Page 72: Replacing The Real-Time Clock Battery

    Figure 4-2 Non-Volatile Memory Location 1. Power off the system and remove the left side panel as described on page 4-3. 2. Using a IC removal tool or a small pointed tool, gently pry up each end of the non- volatile memory and pull it straight up out of its socket (Figure 4-2).
  • Page 73: Installing A Processor

    ! CAUTION Observe static precautions. Use an antistatic wrist strap. Figure 4-3 Replacing the Real-Time Clock Battery 1. Power off the system and remove the left side panel as described on page 4-3. 2. Using your finger nail or a small pointed tool, gently push down the top of the battery and pry up the battery out of its socket.
  • Page 74 Socket for Voltage Module 2 Socket for CPU 2 Figure 4-4. Optional Pentium II Processor The processor upgrade kit contains a voltage module, processor module, and heat sink with two heat sink clips. The heat sink has a heat transfer pad on the bottom. To install the second Pentium II processor upgrade kit: Warning If the system has been running, any processor and heat sink already...
  • Page 75: Removing A Processor

    Note: Be sure the Pentium II module side latches are pushed all the way out. Otherwise, the module will not be locked into the socket. 5. Locate the voltage module. The connector for the module (Figure 4-4) is keyed so it can only be inserted one way.
  • Page 76: Dimms

    DIMMs The system board contains four DIMM sockets labeled J17 through J20 (Figure 4-5). Each socket can hold a single 72-bit DIMM module with 32MB, 64MB, or 128MB of memory. When all four sockets are populated, the system board supports a maximum of 512MB of memory with 128MB DIMMs.
  • Page 77: Installing Dimms

    Installing DIMMs When properly installed, the DIMM module is oriented at an angle of 90 degrees relative to the system board. 1. Power off the system and remove the side panel as described on page 4-3. Note: Observe static precautions. Use an antistatic wrist strap. Hold DIMMs only by their edges.
  • Page 78: Option Boards

    Option Boards This section describes how to install and remove ISA and PCI option boards. The system board has three dedicated ISA bus expansion slots, two dedicated PCI bus expansion slots, and one shared PCI/ISA bus expansion slot (see Figure 4-6). You can install one ISA board or one PCI board in the shared slot, not both.
  • Page 79: Controller/Adapter Hardware Configurations

    ISA bus priority is slot J3 - J6, slot J3 having the highest priority. ISA slot J3 is the bottom option board slot on the system board. See Figure 4-6 for ISA slot numbers. PCI bus priority is slot J11 - J9, slot J11 having the highest priority. PCI slot J11 is the top PCI option board slot on the system board.
  • Page 80: Installing An Option Board

    Installing an Option Board 1. Power off the system and remove the left side panel as described on page 4-3. 2. Remove and save the expansion slot retainer bar by pressing down on its top snap fastener and pulling the bar out. Figure 4-7 Removing the Expansion Slot Retainer Bar 3.
  • Page 81 Figure 4-8 Removing the Expansion Slot Cover ! CAUTION Observe static precautions. Use an antistatic wrist strap. 4. Remove the option board from its protective wrapper, holding the board only by the edges. Do not touch the board components or the gold connectors. 5.
  • Page 82 8. Holding the board by its top edge or upper corners, firmly press the board into an expansion slot on the system board. The tapered foot of the option board retaining bracket must fit into the mating slot in the expansion slot . Figure 4-9 Installing an Option Board 9.
  • Page 83: Removing An Option Board

    Removing an Option Board Note: Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissions characteristics of the system and to assure proper cooling of the system components. 1. Power off the system and remove the left side panel as described on page 4-3. 2.
  • Page 84: Hard Disk Drives

    Hard Disk Drives Your system supports a variety of SCSI hard disk drives. The SCSI drives must use the industry standard 80-pin Single Connector Attachment (SCA) connector. Contact your sales representative or dealer for a list of approved devices. The internal hard disk drives are located in the SCSI Disk Drive Bays (A).
  • Page 85: Installing Or Swapping A Hard Disk Drive In A Hot-Swap Bay

    Installing or Swapping a Hard Disk Drive in a Hot-swap Bay This procedure describes installing a new drive or swapping out a faulty drive from one of the seven hot-swap SCSI disk drive bays. The 3 1/2-inch SCSI drives must use the industry standard 80-pin Single Connector Attachment (SCA) connector.
  • Page 86 Figure 4-11 Removing the Disk Carrier's Front Panel Go to step 5. 3. If swapping a hard disk drive, remove its carrier from the SCSI hard disk drive bay and perform the following procedures: ! CAUTION Depending on the drive fault, the drive may be still spinning when you remove it.
  • Page 87 Place the drive on the carrier, with its connector facing the back of the carrier. Turn the drive and carrier over and secure the drive in the carrier with the four screws supplied with the disk drive. Figure 4-12 Securing the Drive in the Carrier 8.
  • Page 88: Removable Media Devices

    9. Close the front door on the system. If necessary, configure the system as described in Chapter 3 "Configuring Your System". Removable Media Devices A variety of IDE and SCSI removable media devices can be installed in peripheral bays A, B, C, D, and E. A SCSI CD-ROM is always mounted in bay A. A 3.5-inch diskette drive is always mounted in bay C.
  • Page 89: Installing A 5.25-Inch Media Device

    The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling. If the SCSI tape drive is your only SCSI device on the SCSI controller B, termination must be enabled in the tape drive. Installing a 5.25-Inch Media Device ! CAUTION CD-ROM devices contain a laser system and are classified as...
  • Page 90 Figure 4-15 Removing the Front System Bezel 4. Remove the EMI metal shield covering the bay where you are installing a media device as shown below. The metal shield is removed by pulling on the tabs at the top and bottom of the metal shield. Figure 4-16 Removing an EMI Metal Shield 4-24 Upgrading Your System...
  • Page 91 5. Remove the filler panel from the system bezel corresponding to the bay where you are installing a media device as shown below. The filler panel is released by pressing the plastic snap tabs located on the back of the system bezel. Save the panel for reinstallation.
  • Page 92 Figure 4-18 Attaching the Device Side Rails 9. Install the media device into the bay as follows: Move any cables in the bay out of the way. Align the rails on the media device with the supports in the bay. Slide the device into the bay until it locks in place.
  • Page 93 10. Connect the interface and power cables to the device as follows (see figure above): If you are installing a 5 1/4-inch tape drive or other IDE device, align and connect the drive signal cable and the system power cable to their connectors. The cable connector for the 5 1/4-inch device is keyed to fit only in the correct position.
  • Page 94: Removing A 5.25-Inch Device

    Removing a 5.25-Inch Device 1. Power off the system, unplug the system power cords, and remove the appropriate side panel depending upon the bay you are removing the media device from. (See page 4-3 for directions.) 2. Open the front door as shown in Figure 2-4. 3.
  • Page 95 5. Disconnect the power cable (A) and ribbon data cable (B) from the device you are removing. Figure 4-22 Removing a Removable Media Device 6. Remove the device from the peripheral bay by pushing in on its drive rail clips and pull the device completely out of the bay (see figure above).
  • Page 96 Packard Bell NEC...
  • Page 97: Problem Solving

    Problem Solving Problem Solving Static Precautions Troubleshooting Checklists Additional Troubleshooting Procedures Specific Problems and Corrective Actions Problems with the Network PNP Installation Tips BIOS User’s Information...
  • Page 98: Chapter 5 Problem Solving

    Problem Solving This chapter helps you identify and solve problems that may occur during system installation or while using your system. The first section of this chapter tells you how to reset your system in the event of problems. The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems.
  • Page 99: Running New Application Software

    Are all jumpers and switch settings on option boards and peripheral devices correct? To check these settings, see the respective appendices. If applicable, ensure that there are no conflicts; for example, two option boards sharing the same interrupt. Are the processors fully seated in their slots on the system board? Refer to the Chapter 4, Upgrading Your System, for installation instructions.
  • Page 100: After System Has Been Running Correctly

    Is the software correctly configured for the system? Are you using the software correctly? If other software runs correctly on the system, contact your vendor about the failing software. If the problems persist with the software, contact the software vendor's customer service representative.
  • Page 101: Preparing The System For Diagnostic Testing

    Preparing the system for diagnostic testing Monitoring POST while it is running Verifying proper operation of key system LEDs Confirming loading of the operating system. Preparing the System for Diagnostic Testing To prepare the system for diagnostic testing, perform the following: Note: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices.
  • Page 102: Verifying Proper Operation Of Key System Indicators

    Refer to the BIOS User’s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes. Table 5-1 lists keys active during POST and provides a description of errors that may occur.
  • Page 103: Specific Problems And Corrective Actions

    Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems: Power LED does not light No beep or incorrect beep pattern No characters appear on screen Characters on the screen appear distorted or incorrect System cooling fan does not rotate Diskette drive activity LED does not light Hard disk drive activity LED does not light CD-ROM drive activity LED does not light...
  • Page 104: Characters Are Distorted Or Incorrect

    Is the video display monitor plugged in and turned on? Are the brightness and contrast controls on the video monitor properly adjusted? Are the video monitor switch settings correct? Is the video monitor signal cable properly installed? Is the onboard video controller enabled? If you are using an option video controller board, perform the following: 1.
  • Page 105: Diskette Drive Activity Led Does Not Light

    Are the power connectors for the cooling fan module and fans connected to the system board? Is the front panel power on indicator lit? If the switches and connections are correct and the power outlet is functioning, the power supply has probably failed. Contact your service representative for assistance. Diskette Drive Activity LED Does Not Light Check the following: Are the diskette drive's power and signal cables properly installed?
  • Page 106: Problems With Application Software

    Is the power and signal cable to the CD-ROM drive properly installed? Are all relevant switches and jumpers on the drive set correctly? Is the drive properly configured? Is the onboard IDE controller enabled? Problems with Application Software If you have problems with application software, perform the following: Verify that the software is properly configured for the system.
  • Page 107: Enable F2 Prompt By Using Rcu

    Enable F2 Prompt by Using RCU 1. Insert your RCU diskette in the diskette drive. This is the diskette that is created by copying the RCU software from E CD-ROM that comes with the XPRESS UILDER system. 2. Reboot the system by pressing Ctrl+Alt+Del while at the DOS operating system prompt or by pressing the reset switch.
  • Page 108: Bootable Cd-Rom Is Not Detected

    1. Observe the safety and ESD precautions stated at the beginning of this chapter. 2. Turn off all connected peripherals, turn off system power, and disconnect the AC power cord. 3. Remove the side cover. Refer to the “Upgrades and Options” chapter for information on removing the side cover.
  • Page 109: Problems With The Network

    Problems with the Network The server hangs when the drivers are loaded: Change the PCI BIOS interrupt settings. Try the “PCI Installation Tips” below. Diagnostics pass, but the connection fails: Make sure the network cable is securely attached. Make sure you specify the correct frame type in your NET.CFG file. The Link LED doesn’t light: Make sure you have loaded the network drivers.
  • Page 110: Pnp Installation Tips

    PNP Installation Tips Some common PCI tips are listed here. Reserve interrupts (IRQs) and/or memory addresses specifically for ISA adapters. This prevents PCI cards from trying to use the same settings ISA cards are using. Use the RCU to keep track of ISA adapter resources. Certain drivers may require interrupts that are not shared with other PCI drivers.
  • Page 111 Table 5-2. BIOS Messages MESSAGE DESCRIPTION Nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kilobytes successfully tested. Diskette Drive is present but fails the BIOS POST diskette tests. Check Diskette drive A error to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is correctly attached.
  • Page 112: Messages And Beep Codes

    MESSAGE DESCRIPTION The system CMOS has been corrupted or incorrectly modified, perhaps System CMOS checksum bad - run by an application program that changes data stored in CMOS. Run SETUP Setup and reconfigure the system either by getting the default values or making your own selections.
  • Page 113 Code Beeps POST Routine Description 1-2-1-2 Load alternate registers with initial POST values 1-2-1-3 Restore CPU control word during warm boot 1-2-2-1 Initialize keyboard controller 1-2-2-3 BIOS ROM checksum 1-2-3-1 8254 timer initialization 1-2-3-3 8237 DMA controller initialization 1-2-4-1 Reset Programmable Interrupt Controller 1-3-1-1 Test DRAM refresh 1-3-1-3...
  • Page 114 Code Beeps POST Routine Description 2-3-3-3 Display external cache size 2-3-4-1 Display shadow message 2-3-4-3 Display non-disposable segments 2-4-1-1 Display error messages 2-4-1-3 Check for configuration errors 2-4-2-1 Test real-time clock 2-4-2-3 Check for keyboard errors 2-4-4-1 Set up hardware interrupt vectors 2-4-4-3 Test coprocessor if present 3-1-1-1...
  • Page 115 Code Beeps POST Routine Description 4-2-3-3 Extended Block Move 4-2-4-1 Shutdown 10 error 4-2-4-3 Keyboard Controller Failure The following are for boot block in FLASH ROM 4-3-1-3 Initialize the chipset 4-3-1-4 Initialize refresh counter 4-3-2-1 Check for Forced Flash 4-3-2-2 Check HW status of ROM 4-3-2-3 BIOS ROM is OK...
  • Page 117: Appendix A System Cabling

    System Cabling System Cabling Static Precautions Standard Configuration RAID Configuration...
  • Page 118: Static Precautions

    System Cabling This appendix contains information and procedures on cabling configurations used in your system. The cabling configurations include: Standard Configuration RAID Configuration. Static Precautions An electrostatic discharge (ESD) can damage disk drives, option boards, and other components. You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components.
  • Page 119 The system board supports a primary IDE channel connector which supports two devices. A first (master) device and a second (slave) device are supported on the IDE controller. The device configuration, master versus slave, is determined by jumpers on the devices.
  • Page 120 Figure A-1 Standard System Cable Configuration Device internal SCSI termination resistors Wide SCSI connector (68 pin) Optional narrow SCSI devices in upper Wide SCSI interface cable peripheral bays Narrow SCSI interface cable Wide SCSI Hard disk drives in internal bays Internal SCSI termination resistors (not System board installed when optional internal narrow SCSI...
  • Page 121: Raid Configuration

    To HDD SCSI Distribution Panel Ultra Wide SCSI Cable (68-pins) IDE Cable (40 pins) Narrow SCSI Cable (50 pins) (Not shown) Figure A-2 Standard System Cable Routing RAID Configuration ™ The RAID options available for your system are the Mylex AcceleRAID 150 and the Mylex AcceleRAID 250 Controller boards, which gives your system the added security of fault tolerance.
  • Page 122 Figure A-3 RAID System Cable Configuration Device internal SCSI termination resistors Narrow SCSI devices in upper peripheral bays, including SCSI CD-ROM drive. Narrow SCSI interface cable Narrow SCSI connector (50 pin) Internal SCSI termination resistors (not 3.5-inch diskette drive installed) Front panel connector Diskette interface cable Diskette drive connector...
  • Page 123 Narrow SCSI Cable (50 pins) To HDD SCSI Distribution Panel IDE Cable (40 pins) (Not shown) Ultra Wide SCSI Cable (68-pins) Figure A-4 RAID System Cable Routing Figure A-5 AcceleRAID Jumper JP10 System Cabling A-7...
  • Page 124 Packard Bell NEC...
  • Page 125 System Status Hardware Support Information...
  • Page 126: System Status Hardware Support Information

    System Status Hardware Support Information This appendix helps you identify and find a system status hardware items indicated by one of several software monitoring components. The software monitoring components as they are related to the hardware system status items are listed in the following table: Software Monitoring Components/Hardware System Status Items Software Monitoring Component Hardware System Status Item...
  • Page 127 Glossary (Alternating Current) The type of current available in wall outlets. All computers must convert alternating current to direct current to operate. See also DC. address A label, name, or number that identifies a location in computer memory. ASCII (American Standard Code for Information Interchange) A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals.
  • Page 128 (Baseboard Management Controller) Contains all of the server management functions. One major function of the BMC is to monitor system management events and log their occurrence in the System Event Log (SEL). boot The process of loading the operating system into memory. (bits per second) The number of bits transferred in one second during serial communication, such as modem transmission.
  • Page 129 (Central Processing Unit) See microprocessor. (Cathode-Ray Tube) The type of video display used in monitors for desktop computers. (Direct Current) The type of current available in the rechargeable battery packs used in portable computers. See also AC. default The factory setting your computer uses unless you instruct it otherwise. For example, when powering up, the computer will boot from the default drive.
  • Page 130 The Emergency Management Port (EMP) provides an interface to the Console Manager. This interface allows remote server management via a modem or direct connection. (Expanded Memory Specification) A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds. Some software requires EMS to operate.
  • Page 131 hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables, and circuit cards. hot swap A method used to insert or remove SCSI disk drives into or from an operating bus. This method is typically used in RAID subsystems.
  • Page 132 (Local Area Network) A group of computers linked together within a limited area to exchange information. (Liquid Crystal Display) The type of video display used in portable computers. (Light-Emitting Diode) A small electronic device that glows when current flows through it. LPT1 or LPT2 The name you can assign a parallel port to specify its address.
  • Page 133 NVRAM (Nonvolatile RAM) A type of RAM that retains its contents even after the computer is powered off. This memory stores EISA configuration information. See also RAM and SRAM. operating system A set of programs that provides the interface between other software programs and the computer.
  • Page 134 POST Power-On-Self-Test. (Random-Access Memory) A temporary storage area for data and programs. This type of memory must be periodically refreshed to maintain valid data, and is lost when the computer is powered off. See also NVRAM and SRAM. real-time clock The IC in your computer that maintains the time and date.
  • Page 135 Setup program The program that you use to change the configuration of some ISA desktop and notebook computers. This program also contains information about the hardware in the computer. software Programs with specific functions, such as word processing, data base management, communications, and operating system.
  • Page 136 10 Glossary...
  • Page 137 Equipment Log Use this equipment log form to record pertinent information about your system. You will need some of this information to run the System Setup Utility. Be sure to update the equipment log when you add options. Record the model and serial numbers of the system components, dates of component removal or replacement, and the name of the vendor from whom the component was purchased.
  • Page 138 Serial Number Component Manufacturer Name & Model (if available) Date Installed Server System Board Processor 1 Processor 2 DIMM Slot 1 DIMM Slot 2 DIMM Slot 3 DIMM Slot 4 Modem Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD-ROM Drive 1 Hard Disk Drive 1...
  • Page 139 Index BIOS, 1-10 Opening the front door, 2-8 updating, 3-22 Option board BIOS setup utility, 3-7 installation, 4-14 Option boards, 4-12 Overview, 1-2, 3-2 Clock, 1-9 replacing, 4-6 Parallel port, 1-11 Peripheral bays, 1-6 Peripheral controller, 1-10 DACCF Configuration utility, 3-17 POST, 5-5 DIMMs, 4-10 Power cords, 2-14...
  • Page 140 Software locks, 1-11 Start up, 2-14 Troubleshooting, 5-2 Switches alarm, 1-11 System board Unpacking, 2-3 modifying, 4-5 Upgrading, 4-1 System board jumpers, 3-18 Utilities diskette, 3-12 System Chassis, 1-4 System indicators, 2-7 System memory, 1-9 System security, 1-11 Video controller, 1-10 Voltage, line, 2-12 Index-2...
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