Resetting Passwords To Factory Default; Generating Support Key For Technical Support - Dell Powerconnect W-ClearPass Hardware Appliances User Manual

Connect to the CLI from the serial console via the front serial port and enter the following:
l
login: poweroff
password: poweroff
This procedure gracefully shuts down the appliance.

Resetting Passwords to Factory Default

Administrator passwords in Policy Manager can be reset to factory defaults by logging into the CLI as the
apprecovery user. The password to log in as the apprecovery user is dynamically generated.
Perform the following steps to generate the recovery password:
1. Connect to the Policy Manager appliance via the front serial port (using any terminal program). See
Configuration " on page 14
2. Reboot the system. See the
3. When the system restarts, it waits at the following prompt for 10 seconds:
Generate support keys? [y/n]:
Enter 'y' at the prompt. The system prompts you with the following choices:
Please select a support key generation option.
1) Generate password recovery key
2) Generate a support key
3) Generate password recovery and support keys
Enter the option or press any key to quit:
4. To generate the recovery key, select option 1 (or 3, if you want to generate a support key, as well).
5. Once the password recovery key is generated, email the key to Dell technical support. A unique password will be
generated from the recovery key and emailed back to you.
6. Enter the following at the command prompt:
[
apprecovery
*******************************************************
* WARNING: This command will reset the system account *
* passwords to factory default values *
*******************************************************
Are you sure you want to continue? [y/n]: y
INFO - Password changed on local node
INFO - System account passwords have been reset to
factory default values

Generating Support Key for Technical Support

To troubleshoot certain critical system level errors,Dell technical support might need to log into a support shell .
Perform the following steps to generate a dynamic support password:
1. Log into the Command Line Interface (CLI) and enter the command:
support-key for details.
2. Connect to the Policy Manager appliance via the front serial port (using any terminal program). See
Configuration " on page 14
3. Reboot the system. See the
16
for details.
command.
restart
]
app reset-passwd
for details.
command.
restart
system gen-support-key
Dell Networking W-ClearPass Policy Manager 6.0 | User Guide
"Server Port
. See gen-
"Server Port