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Canon imagePROGRAF iPF6400 Basic Manual

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Large Format Printer

Basic Guide
Manuals for this printer
Setup Guide
Basic Guide
User's Guide
Electronic manual
Paper Reference Guide
Electronic manual
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
Safety Precautions ...................................................... 2
Manuals for this printer ................................................... 6
Handling rolls .................................................................. 9
Handling sheets ............................................................ 17
Ink Tanks ...................................................................... 26
Printheads .................................................................... 33
Maintenance Cartridge ................................................. 40
Cleaning the Printer ...................................................... 46
Operations and Display Screen .................................... 50
Printer parts .................................................................. 60
Preparing to Transfer the Printer .................................. 66
Installing the Printer Driver (Windows) ......................... 74
Installing the Printer Driver (Mac OS X) ....................... 76
Convenient Printer Driver Features .............................. 78
Adjusting the Printhead ................................................ 85
Adjusting the feed amount ............................................ 87
Problems Regarding Paper .......................................... 90
Printing does not start ................................................... 99
The printer stops during a print job ............................. 100
Problems with the printing quality ............................... 101
Cannot print over a network ........................................ 112
Installation problems ................................................... 114
Other problems ........................................................... 116
Messages regarding paper ......................................... 120
Messages regarding ink .............................................. 129
Messages regarding printheads ................................. 134
Other Messages ......................................................... 137
Error Messages .......................................................... 139
ENG
ver1.00
2012-06-26

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Table of Contents

   Summary of Contents for Canon imagePROGRAF iPF6400

  • Page 1: Table Of Contents

    Large Format Printer Basic Guide Preface Safety Precautions ............2 Manuals for this printer ........... 6 Handling Paper Handling rolls ..............9 Handling sheets ............17 Consumables and Maintenance Ink Tanks ..............26 Printheads ..............33 Maintenance Cartridge ..........40 Cleaning the Printer ............
  • Page 2: Preface

    Safety Precautions iPF6400 Preface Preface Safety Precautions Safety Precautions Safety Precautions ................................2 Legal Notices ..................................4 Safety Precautions Safety Precautions Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual. Doing so may result in unexpected accidents and can cause a fire or elec- trical shocks.
  • Page 3: In An Emergency

    iPF6400 Safety Precautions • Always grip the plug to remove the power cable from the power outlet. Pulling on the power cable could damage the cable and lead to a fire or electrical shock. Caution • Never use an extension cord. This could cause a fire or electrical shock. •...
  • Page 4: Legal Notices

    Legal Notices Legal Notices FCC Regulations (U.S.A) Canon Large Format Printer iPF6400 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 Included battery contains Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail. Trademarks • Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. • Microsoft and Windows are trademarks of Microsoft Corporation, registered in the U.S. and other countries. •...
  • Page 6: Manuals For This Printer

    Manuals for this printer iPF6400 Manuals for this printer Manuals for this printer Manuals for this printer ..............................6 Viewing the Electronic manuals ..........................6 About This User Manual ..............................7 Manuals for this printer Manuals for this printer This printer has the following manuals. Name Contents Medium...
  • Page 7: About This User Manual

    iPF6400 About This User Manual When the imagePROGRAF Support Information is displayed, click the User Manual icon or the Pa- per Reference Guide icon. • Click Visit the imagePROGRAF webpage in Stay Informed to access the imagePROGRAF web site. Note About This User Manual About This User Manual •...
  • Page 8 About This User Manual iPF6400 • Screens depicted in this user manual for the printer driver or other software may be different from the ac- tual screens because of subsequent updates. • May we request • The information in this user manual is subject to change without notice. We strive to ensure accuracy of information in this user manual, but if you notice errors or omissions, •...
  • Page 9: Handling Paper Handling Rolls

    iPF6400 Loading Rolls on the Roll Holder Handling Paper Handling Paper Handling rolls Handling rolls Loading Rolls on the Roll Holder ..........................9 Loading Rolls in the Printer ............................11 Removing the Roll from the Printer ........................14 Loading Rolls on the Roll Holder Loading Rolls on the Roll Holder When printing on rolls, attach the Roll Holder to the roll.
  • Page 10 Loading Rolls on the Roll Holder iPF6400 Follow steps 3 and 4. →User's Guide (HTML) Remove the Holder Stopper from the Roll Holder. Insert the attachments for the roll paper on the Roll Holder. • Using rolls with a 3-inch paper core Attach the included 3-Inch Paper Core Attachment on the Roll Holder.
  • Page 11: Loading Rolls In The Printer

    iPF6400 Loading Rolls in the Printer With the Roll Holder resting horizontally and the edge of the roll paper facing forward as shown, in- sert the roll in the Roll Holder from the left. Insert the roll firmly until it touches the flange (a) of the Roll Holder, leaving no gap.
  • Page 12 Loading Rolls in the Printer iPF6400 →User's Guide (HTML) Press the Load button. Press ▲ or ▼ to select Roll Paper, and then press the OK button. • If any paper has been advanced that will not be used, a message is shown requesting you to remove it. Press ▲...
  • Page 13 iPF6400 Loading Rolls in the Printer • If it is difficult to load rolls from the front of the printer, load rolls from the back of the printer. Note Insert the edge of the roll in the Paper Feed Slot (a) and advance the roll until you hear the feed tone.
  • Page 14: Removing The Roll From The Printer

    Removing the Roll from the Printer iPF6400 Close the Roll Feed Unit Cover. • Cut the edge of the roll using the Paper Cutting function if the edge is creased or soiled. (See "Specifying the Cutting Method for Rolls.") →User's Guide Important •...
  • Page 15 iPF6400 Removing the Roll from the Printer Press ▲ or ▼ to select "Yes", and then press the OK button. The roll is rewound. If you have selected ManageRemainRoll > On in • the Control Panel menu, a barcode is printed on the Important leading edge of the roll.
  • Page 16 Removing the Roll from the Printer iPF6400 • For instructions on removing rolls from the Roll Holder, see "Removing Rolls From the Roll Holder." →User's Guide Note Close the Roll Feed Unit Cover. • To load new paper in the printer at this point, see "Loading Rolls in the Printer." →P.11 Note Basic Guide...
  • Page 17: Handling Sheets

    iPF6400 Loading Sheets in the Feed Slot Handling sheets Handling sheets Loading Sheets in the Feed Slot ..........................17 Removing Sheets ................................23 Loading Sheets in the Feed Slot Loading Sheets in the Feed Slot When printing on individual sheets, load the sheet in the Top Paper Feed Slot. However, for heavyweight paper such as POP board, load the sheet in the Front Paper Feed Slot.
  • Page 18 Loading Sheets in the Feed Slot iPF6400 • One sheet of paper can be loaded at a time. Do not load multiple sheets. This may cause paper jams. • Before feeding paper or printing, make sure the sheet is flat against the Paper Tray Cover. The sheet may jam if it curls Important before feeding or printing and the trailing edge drops toward the front.
  • Page 19 iPF6400 Loading Sheets in the Feed Slot Load one sheet, printing-side up, in the Top Paper Feed Slot. Insert the paper until it touches the far end of the tray lightly. • If you load a sheet larger than A2, the sheet may fall behind the printer under its own weight. Put your hand under the sheet to support it and prevent it from falling.
  • Page 20 Loading Sheets in the Feed Slot iPF6400 Loading Heavyweight Sheets in the Front Paper Feed Slot →User's Guide (HTML) • Always load POP Board in the Front Paper Feed Slot for printing. Loading it in other ways may impair operation and damage the printer.
  • Page 21 iPF6400 Loading Sheets in the Feed Slot Set the leading edge of one sheet, printing-side up, on the Front Tray Guides, and insert the sheet in the Front Paper Feed Slot, keeping it level. • When you insert the sheet in the Front Paper Feed Slot, keep the sheet level, relative to the paper feed slot. Failure to do this may scratch the printing surface.
  • Page 22 Loading Sheets in the Feed Slot iPF6400 • Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your hands and dam- Important age the printer. When "Close top cover." is displayed, close the Top Cover and press the OK button. The sheet is held between the Platen and Back Cover, and feeding begins.
  • Page 23: Removing Sheets

    iPF6400 Removing Sheets Press the OK button. Lift the four Front Tray Guides above the Ejection Guide, store them toward the front, and then press the OK button. Removing Sheets Removing Sheets Remove sheets from the printer as follows. • Removing sheets from the top paper feed slot →P.23 •...
  • Page 24 Removing Sheets iPF6400 Press ▲ or ▼ to select "Yes", and then press the OK button. The paper is ejected from the front of the printer. • If the trailing edge of a sheet is not ejected, pull the sheet out, keeping the front edge level. Accidentally re- moving the sheet at an angle may scratch the printed surface.
  • Page 25 iPF6400 Removing Sheets Lift the four Front Tray Guides above the Ejection Guide, store them toward the front, and then press the OK button. Basic Guide...
  • Page 26: Consumables And Maintenance Ink Tanks

    Ink Tanks iPF6400 Consumables and Maintenance Consumables and Maintenance Ink Tanks Ink Tanks Ink Tanks .................................... 26 Replacing Ink Tanks ............................... 26 Ink Tanks Ink Tanks When purchasing, check the Model number. Shape Colors Model number Ink Type Capacity Matte black PFI-106 MBK Black PFI-106 BK...
  • Page 27 iPF6400 Replacing Ink Tanks • Depending on the color, you can also use ink tanks of different capacities. Note Precautions when handling ink tanks Take the following precautions when handling ink tanks. • For safety, keep ink tanks out of the reach of children. •...
  • Page 28 Replacing Ink Tanks iPF6400 Access the menu for Ink Tank replacement On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Ink tab ( • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button.
  • Page 29 iPF6400 Replacing Ink Tanks Press the tip of the Ink Tank Lock Lever of the color for replacement horizontally and lift the Ink Tank Lock Lever to open it. Hold the Ink Tank by the grips and remove it. Press the OK button.
  • Page 30 Replacing Ink Tanks iPF6400 Installing Ink Tanks Before opening the pouch, gently agitate the Ink Tank sev- en or eight times. Agitate the ink in the Ink Tank by slowly rotating the Ink Tank upside-down and right side up repeat- edly.
  • Page 31 iPF6400 Replacing Ink Tanks Press the OK button and install the Ink Tank into the holder as shown, with the ink holes facing down. • Ink tanks cannot be installed in the holder if the color or orientation is incorrect. Important If the Ink Tank does not fit in the holder, do not force it in.
  • Page 32 Replacing Ink Tanks iPF6400 • If a 130 ml (4.4 fl oz) ink tank is installed facing the wrong direction, the rotating part of the Ink Important Tank Lock Lever come out of place. If this happens, open the Ink Tank Lock Lever to return it to the proper position.
  • Page 33: Printheads

    If the Display Screen indicates "Open top cover and replace the right printhead." Replace the Printhead on the right side. • If your Canon dealer has advised Printhead replacement Replace the Printhead as directed. Compatible printheads For information on compatible printheads, see "Printhead."...
  • Page 34 Replacing the Printhead iPF6400 • There may be ink around the nozzles of the Printhead you remove. Handle the Printhead carefully during replacement. The ink may stain clothing. Important • Do not open the Printhead pouch until immediately before installation. After removing the Printhead from the pouch, install it right away.
  • Page 35 iPF6400 Replacing the Printhead Replace the Printhead Open the Top Cover. Instructions are now shown on the Display Screen regarding Printhead replacement. If the Printhead Fixer Cover or Printhead Fixer Lev- er is dirty, use a damp cloth that you have wrung out completely to wipe it clean.
  • Page 36 Replacing the Printhead iPF6400 • Do not touch the Linear Scale (a) or Carriage Shaft (b). Touching these parts may damage Important them. • Never touch the metal contacts of the Carriage. This may damage the printer. Pull the Printhead Fixer Lever forward all the way to open it completely.
  • Page 37 iPF6400 Replacing the Printhead Remove the Printhead and press the OK button. • Dispose of the used Printhead in accordance with local regulations. Note Holding the new Printhead by the grips (a), remove it from the pouch. • When handling the Printhead, always hold it by the grips (a). Never touch the nozzles (b) or metal contacts (c).
  • Page 38 Replacing the Printhead iPF6400 While firmly holding the Printhead you have re- moved, use your other hand to remove the orange Protective Part (a). Squeeze the grips (c) of Protec- tive Part (b) and pull it down to remove it. •...
  • Page 39 iPF6400 Replacing the Printhead Push the Printhead Fixer Lever toward the back of the printer until it clicks. Close the Top Cover. Ink now fills the system. It takes about 11 minutes for ink to fill the system. • Never remove an Ink Tank while the system is filling with ink. Important •...
  • Page 40: Maintenance Cartridge

    Maintenance Cartridge iPF6400 Maintenance Cartridge Maintenance Cartridge Maintenance Cartridge ..............................40 Replacing the Maintenance Cartridge ........................40 Maintenance Cartridge Maintenance Cartridge When purchasing, check the Model number. Shape Model number MC-16 • For instructions on replacing the Maintenance Cartridge, see "Replacing the Maintenance Cartridge." →P.40 Note Replacing the Maintenance Cartridge...
  • Page 41 iPF6400 Replacing the Maintenance Cartridge If a message is displayed requesting Maintenance Cartridge replacement, you can skip the step Access the menu for Maintenance Cartridge replacement. Follow the instructions in Replace the Maintenance Cartridge. • Do not replace the Maintenance Cartridge during initialization immediately after turning on the printer, during Printhead cleaning, or when ink is being absorbed.
  • Page 42 Replacing the Maintenance Cartridge iPF6400 Replace the Maintenance Cartridge Open the box of the new Maintenance Cartridge and remove the plastic bag and packaging materi- al. Holding the handles (a) on both sides, pull out the cartridge. • Never touch the metal contacts (a). Doing so may damage the Maintenance Cartridge.
  • Page 43 iPF6400 Replacing the Maintenance Cartridge Pull out the used Maintenance Cartridge by the grip (a). Holding the cartridge by the handles (b) on both sides, keep the cartridge level as you remove • Used maintenance cartridges are heavy. Always grasp the cartridge firmly and keep the cartridge level during removal and storage.
  • Page 44 Important • In accordance with active and ongoing environmental programs, Canon supports recycling of used mainte- nance cartridges. Follow the instructions provided with the new Maintenance Cartridge that describe how to Note process the used Maintenance Cartridge.
  • Page 45 iPF6400 Replacing the Maintenance Cartridge Press the OK button. The Maintenance Cartridge is now initialized. Basic Guide...
  • Page 46: Cleaning The Printer

    Cleaning Inside the Top Cover iPF6400 Cleaning the Printer Cleaning the Printer Cleaning Inside the Top Cover ..........................46 Cleaning the Printhead ..............................48 Cleaning Inside the Top Cover Cleaning Inside the Top Cover Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation.
  • Page 47 iPF6400 Cleaning Inside the Top Cover If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away. •...
  • Page 48: Cleaning The Printhead

    Cleaning the Printhead iPF6400 • Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract dust and affect the printing quality. Important Do not touch the Linear Scale (a) or Carriage •...
  • Page 49 If printing does not improve after Head Cleaning B, try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance.
  • Page 50: Printer Parts Operations And Display Screen

    Control Panel iPF6400 Printer Parts Printer Parts Operations and Display Screen Operations and Display Screen Control Panel ..................................50 Menu Operations ................................51 Menu Structure ................................55 Control Panel Control Panel Display Screen Shows printer menus, as well as the printer status and messages. Power button (green) Turns the printer on and off.
  • Page 51: Menu Operations

    iPF6400 Menu Operations Pressing this button in menu items of each tab for which is displayed at left will move to the lower level of the menu item, enabling you to execute menu commands or set menu values. Also press this button if the Display Screen indicates to press the OK button. Back button Displays the screen before the current screen.
  • Page 52 Menu Operations iPF6400 • Menus (when the Ink tab is selected and the OK button is pressed) • If the Tab Selection screen is not displayed, press the Menu button. Note Simply press buttons on the Control Panel to access menus on various tabs from the Tab Selection screen and set or execute Menu items.
  • Page 53 iPF6400 Menu Operations • Lower menus are available if is displayed at left next to the second and subsequent rows. To access the lower menus, select the menu and press the OK button. Specifying menu items Menu items can be set as follows. Press ▲...
  • Page 54 Menu Operations iPF6400 Repeat steps 1 and 2 to complete the settings, and then press the OK button. • If a confirmation message is displayed regarding the setting you entered, press the OK button. The setting is applied, and the printer is now in Standby. Note Executing menu commands Menu commands can be executed as follows.
  • Page 55: Menu Structure

    iPF6400 Menu Structure Menu Structure Menu Structure The menu structure is shown categorized by tab. The * on the right side of an item indicates the default value. The printer menu is classified into regular menu items available when no print job is in progress and menu during printing items only available while printing is in progress.
  • Page 56: Ink Menu

    Menu Structure iPF6400 First Level Second Level Third Level Fourth Level Fifth Level Keep Paper Type Off *┋ On *1: For information on the types of paper the printer supports, refer to the Paper Reference Guide. (See Paper Reference Guide .) Types of paper in the printer driver and related software (as well as on the Control Panel) are updated when you install the printer driver from the User Software CD-ROM or if you update paper information with the Media Configuration Tool.
  • Page 57 iPF6400 Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Adjust Printer Head Posi. Standard Adj. Simple Initial adjustmt ┋ Manual ( *1 ) Other Automatic *┋ Print Quality ┋ Print Length Feed Priority Adj.
  • Page 58 Menu Structure iPF6400 First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level On ┋ Off * DNS Settings DNS Dync up- Statefull Addr ( *9 )( *10 ) date ( *9 ) ( *9 ) On ┋...
  • Page 59 iPF6400 Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Keep Paper Off *┋ On Size Automatic ┋ Off *┋ On TrimEdge Re- load Off ┋ On * Rep.P.head Print Nozzle Check Frequency Standard *┋...
  • Page 60: Printer Parts

    Front iPF6400 Printer parts Printer parts Front ..................................... 60 Back ...................................... 61 Top Cover (Inside) ................................61 Paper Feed Slots ................................62 Inside the Roll Feed Unit Cover ..........................63 Carriage ....................................63 Ink Tank Cover (Inside) ..............................64 Vents ....................................65 Front Front Standard...
  • Page 61 iPF6400 Back Back Back USB Port Connect a USB cable to this port. The printer is compatible with Hi-Speed USB connections. LAN connector (Gigabit Ethernet) Connect a LAN cable to this port. Power Supply Connector Connect the power cord to this connector. Carrying Handles (5) When carrying the printer, hold it by these handles under both sides.
  • Page 62: Paper Feed Slots

    Paper Feed Slots iPF6400 Carriage Shaft The Carriage slides along this shaft. Paper Retainer Important in supplying the paper. This retainer holds paper as it is fed. Platen The Printhead moves across the platen to print. Vacuum holes on the platen hold paper in place. Borderless Printing Ink Grooves For catching ink outside the edges of paper during borderless printing.
  • Page 63: Inside The Roll Feed Unit Cover

    iPF6400 Inside the Roll Feed Unit Cover Paper Alignment Line Load heavyweight sheets parallel to this line. Inside the Roll Feed Unit Cover Inside the Roll Feed Unit Cover Roll Holder Load the roll on this holder. Holder Stopper Secure rolls on the Roll Holder with this part. Roll Holder Slot Slide the Roll Holder into this slot.
  • Page 64 Ink Tank Cover (Inside) iPF6400 Printhead Fixer Lever Locks the Printhead Fixer Cover. Do not open this part except during Printhead replacement. Ink Tank Cover (Inside) Ink Tank Cover (Inside) Ink Tank Cartridges of ink in various colors. Ink Tank Lock Lever A lever that locks the Ink Tank in place and protects it.
  • Page 65 iPF6400 Vents • Flashing Slowly Not much ink is left. • Flashing Rapidly Ink tank is empty. Ink Color Label Load an Ink Tank that matches the color and name on this label. Vents Vents There are vents at three positions of the printer as shown: on top (1), on the right (2), and on the bottom on the right (3).
  • Page 66: Printer Relocation Preparing To Transfer The Printer

    To protect the internal parts in transit, always follow these steps before transferring the printer to a new location. • Avoid tilting the printer excessively during transit. This may cause ink in the printer to leak and cause stains. If it is necessary to tilt the printer in transit, contact your Canon dealer. Important •...
  • Page 67 If consumables must be replaced, the message "Consumables must be replaced. Call for service." is shown on the Display Screen and preparation is not possible. If this message is displayed, press the OK Important button and contact your Canon dealer for assistance. Remove the Ink Tank Open the Ink Tank Cover.
  • Page 68 Preparing to Transfer the Printer iPF6400 • Store the ink tanks you removed with the ink holes (a) facing up. Otherwise, ink may leak and cause stains. Important Close all ink tank lock levers, and then close the Ink Tank Cover. At this point, ink is drawn out from inside the tubes.
  • Page 69 iPF6400 Preparing to Transfer the Printer Open the Top Cover. Pinch the Belt together, insert it between the Belt Stopper, and affix the Belt Stopper to the Carriage Shaft. • Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your hands and dam- Important age the printer.
  • Page 70: Reinstalling The Printer

    Reinstalling the Printer iPF6400 Close the Top Cover. If any options are attached to the printer, remove them from the printer and pack them. Tape down printer covers to secure them, in the reverse order of tape removal during installation. Repack the Roll Holder, Holder Stopper, and printer in shipping materials, and then package them in a shipping box.
  • Page 71 iPF6400 Reinstalling the Printer Install the printer Install the printer on a table or other flat surface. If you will use the printer on an optional Stand, as- semble the Stand before mounting the printer on it, and then secure it with the Main Unit Securing Bolts.
  • Page 72 Reinstalling the Printer iPF6400 Plug the power cord into the outlet. Press the Power button to turn the printer on. Open the Ink Tank Cover and install the ink tanks. Install the Software and the Electronic Manuals. Note that the driver installation procedure varies depending on the type of connection.
  • Page 73 iPF6400 Reinstalling the Printer Load the Roll Media in the printer. (See "Loading Rolls in the Printer.") →P.11 Basic Guide...
  • Page 74: Software Installation Installing The Printer Driver (windows)

    Installing the Software (Windows) iPF6400 Software Installation Software Installation Installing the Printer Driver (Windows) Installing the Printer Driver (Windows) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide. Supported connection methods The printer driver works over USB or network (TCP/IP) connections.
  • Page 75 iPF6400 Installing the Software (Windows) • For USB connections, when the dialog box at right is displayed, make sure the printer is on Important and connect the printer and computer with the USB cable. On the Finish window, select Restart my comput- er now and click Restart.
  • Page 76: Installing The Printer Driver (mac Os X)

    Installing the Software (Mac OS X) iPF6400 Installing the Printer Driver (Mac OS X) Installing the Printer Driver (Mac OS X) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide. Supported connection methods The printer driver works over USB or network (Bonjour or IP) connections.
  • Page 77 iPF6400 Installing the Software (Mac OS X) After installation, click Quit. Installation of the software is now finished. Next, connect the printer and computer. After confirming the printer is on, connect the printer to your computer or the network. Click Next and follow the instructions displayed to register the printer to set up and update the paper information.
  • Page 78: Convenient Printer Driver Features

    Print Preview iPF6400 Convenient Printer Driver Features Convenient Printer Driver Features Print Preview ..................................78 Rotate Page 90 degrees (Converse Paper) ......................80 Borderless Printing ................................ 81 Large-Format Printing ..............................82 Enlarged/Reduced Printing ............................83 Other Methods of Printing: Printing from Print Plug-Ins ................84 Print Preview Print Preview Using the print preview function enables the following.
  • Page 79 In the File menu of the source application, choose the appropriate menu item for printer settings to display the Print dialog box. Access the Main pane. Select the Print Preview check box. After you click Print, the Canon imagePROGRAF Preview window will be displayed. Basic Guide...
  • Page 80 Rotate Page 90 degrees (Converse Paper) iPF6400 Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) You can conserve roll paper by specifying particular settings as suitable for your original. When you print an original that is in portrait orienta- tion, the original is rotated 90 degrees before printing if it fits within the roll width.
  • Page 81: Borderless Printing

    iPF6400 Borderless Printing Borderless Printing Borderless Printing In regular printing, a margin required by the printer is added around the original. With borderless printing, you can print documents without the margin, so that the printed image covers the entire surface of the pa- per.
  • Page 82: Large-format Printing

    Large-Format Printing iPF6400 Large-Format Printing Large-Format Printing You can create vertical or horizontal banners by print- ing originals in banner formats on rolls. Originals created in Microsoft Word or other applica- tions in your preferred size can be enlarged to fill the width of roll paper by completing simple printer driver settings.
  • Page 83: Enlarged/reduced Printing

    iPF6400 Enlarged/Reduced Printing Enlarged/Reduced Printing Enlarged/Reduced Printing Originals can be printed at larger or smaller sizes, as desired. Configuring Settings in Windows Access the Page Setup sheet. Click the width of the loaded roll in the Roll Paper Width list. In the Page Size list, click the size of the original as specified in the source application.
  • Page 84 Other Methods of Printing: Printing from Print Plug-Ins iPF6400 Other Methods of Printing: Printing from Print Plug-Ins Other Methods of Printing: Printing from Print Plug-Ins Using print plug-ins, you can print directly from applications such as Adobe Photoshop and Digital Photo Profes- sional.
  • Page 85: Adjustments For Better Print Quality Adjusting The Printhead

    iPF6400 Automatic Adjustment to Straighten Lines and Colors Adjustments for Better Print Quality Adjustments for Better Print Quality Adjusting the Printhead Adjusting the Printhead Automatic Adjustment to Straighten Lines and Colors Automatic Adjustment to Straighten Lines and Colors If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj.. The print- er will print and read a test pattern, and the Printhead position will be adjusted automatically.
  • Page 86 Automatic Adjustment to Straighten Lines and Colors iPF6400 • Always make sure the loaded paper matches the type of paper specified on the printer. Adjustment cannot be completed correctly unless the loaded paper matches the settings. Important On the Tab Selection screen of the Control Panel, press ◀ or ▶...
  • Page 87: Adjusting The Feed Amount

    iPF6400 Selecting a Feed Amount Adjustment Method Adjusting the feed amount Adjusting the feed amount Selecting a Feed Amount Adjustment Method ....................87 Automatic Banding Adjustment ..........................88 Selecting a Feed Amount Adjustment Method Selecting a Feed Amount Adjustment Method There are two methods of adjusting the paper feed amount, Print Quality and Print Length, either of which will be applied during printing.
  • Page 88: Automatic Banding Adjustment

    Automatic Banding Adjustment iPF6400 Automatic Banding Adjustment Automatic Banding Adjustment If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic adjustment of the paper feed amount. There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper). In either mode, the printer prints and reads a test pattern for automatic adjustment of the feed amount.
  • Page 89 iPF6400 Automatic Banding Adjustment Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲...
  • Page 90: Troubleshooting Problems Regarding Paper

    Clearing Jammed Paper (Paper Feed Slot) iPF6400 Troubleshooting Troubleshooting Problems Regarding Paper Problems Regarding Paper Clearing Jammed Paper (Paper Feed Slot) ......................90 Clearing Jammed Roll Paper ............................91 Clearing a Jammed Sheet, Fed Manually ......................94 Roll paper cannot be inserted into the paper feed slot ................. 97 Cannot load sheets ................................
  • Page 91: Clearing Jammed Roll Paper

    iPF6400 Clearing Jammed Roll Paper Fold an A4 sheet lengthwise four times and insert it through the gap of the Back Cover. Push the scrap out toward the Platen. Remove the scrap when it is pushed out onto the Platen. If any scraps remain inside the paper feed slot, repeat steps 5 and 6.
  • Page 92 Clearing Jammed Roll Paper iPF6400 Remove the jammed paper. • If paper is jammed inside the Top Cover →User's Guide (HTML) Open the Top Cover and move the Car- riage to the side. Clear any jammed paper from inside the Top Cover. After removing the paper, make sure there are no other scraps of paper in the printer.
  • Page 93 iPF6400 Clearing Jammed Roll Paper • Do not move the Carriage over jammed paper. This may damage the Printhead. • Do not touch the Linear Scale (a) or Carriage Important Shaft (b). This may stain your hands and dam- age the printer. •...
  • Page 94: Clearing A Jammed Sheet, Fed Manually

    Clearing a Jammed Sheet, Fed Manually iPF6400 • If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer. Press the OK button.
  • Page 95 iPF6400 Clearing a Jammed Sheet, Fed Manually Open the Top Cover and manually move the Carriage to the side. Clear any jammed paper from inside the Top Cover. After removing the paper, make sure there are no other scraps of paper in the printer. Close the Top Cover.
  • Page 96 Clearing a Jammed Sheet, Fed Manually iPF6400 • If the paper is jammed by the Paper Feed Slot of the Top Paper Feed Slot Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer.
  • Page 97: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    iPF6400 Roll paper cannot be inserted into the paper feed slot Press the OK button. Roll paper cannot be inserted into the paper feed slot Roll paper cannot be inserted into the paper feed slot Cause Corrective Action The roll paper is warped. Straighten out curls and reload the roll.
  • Page 98: Depression On The Leading Edge Is Left

    Depression on the leading edge is left iPF6400 Depression on the leading edge is left Depression on the leading edge is left Cause Corrective Action Keeping a roll in the printer for a long time with- When printing quality is most important, we recommend setting TrimEdge Reload to out printing on it may leave a depression on the On or Automatic so that the paper edge is automatically cut before printing.
  • Page 99: Printing Does Not Start

    iPF6400 The Data lamp on the Control Panel does not light up Printing does not start Printing does not start The Data lamp on the Control Panel does not light up .................. 99 The printer does not respond even if print jobs are sent ................99 Ink Filling..
  • Page 100: The Printer Stops During A Print Job

    (See "Checking for Nozzle Clogging.") →User's Guide A print job was received from an in- Use the correct imagePROGRAF printer driver for the printer and try printing again. compatible printer driver. The printer is damaged. Contact your Canon dealer for assistance. Basic Guide...
  • Page 101: Problems With The Printing Quality

    iPF6400 Printing is faint Problems with the printing quality Problems with the printing quality Printing is faint ................................101 Paper rubs against the printhead .......................... 101 The edges of the paper are dirty .......................... 102 The surface of the paper is dirty ........................... 103 The back side of the paper is dirty ........................
  • Page 102: The Edges Of The Paper Are Dirty

    →User's Guide You are printing on heavyweight paper When printing on Canon Heavyweight Coated Paper or other paper-based media, choose a or paper that curls or wrinkles easily after VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still oc- absorbing ink.
  • Page 103: The Surface Of The Paper Is Dirty

    iPF6400 The surface of the paper is dirty Cause Corrective Action You are printing on heavyweight paper or (See "Troubleshooting Paper Abrasion and Blurry Images.") →User's Guide paper that curls or wrinkles easily after ab- When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth sorbing ink.
  • Page 104: Printed Colors Are Inaccurate

    Printed colors are inaccurate iPF6400 Printed colors are inaccurate Printed colors are inaccurate Cause Corrective Action Color adjustment has not been activated in the Ad- In the Advanced Settings of the printer driver, access Color Settings in Color vanced Settings of the printer driver. Mode to adjust colors.
  • Page 105: Colors In Printed Images Are Uneven

    Density may be uneven if you use Glossy In Advanced Settings of the printer driver, choose Highest quality or High in Print Quali- Paper or Canon Coated Paper. The type of paper specified in the printer Load paper of the same type as you have specified in the printer driver.
  • Page 106: Image Edges Are Blurred Or White Banding Occurs

    Image edges are blurred or white banding occurs iPF6400 Cause Corrective Action When you load paper in the Front Paper (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") Feed Slot and print, colors may be uneven →User's Guide at the leading edge of the paper.
  • Page 107 iPF6400 Setting the Blue Switch on the Platen Remove the Cleaning Brush (a). Using the back of the Cleaning Brush, move the first Switch to the side opposite ●. Basic Guide...
  • Page 108 Setting the Blue Switch on the Platen iPF6400 Refer to the following table to confirm the number on the Platen (a) that corresponds to the size of paper for printing. Number Dimensions Paper Size 254 mm (10 in) or 257 mm 10"x12", 8"x10", or JIS B4 355 mm (14 in) 14"x17"...
  • Page 109: The Contrast Becomes Uneven During Printing

    iPF6400 The contrast becomes uneven during printing Close the Top Cover. The contrast becomes uneven during printing The contrast becomes uneven during printing Cause Corrective Action The paper feed amount is out of adjustment. Adjust the feed amount. (See "Adjusting the Feed Amount.") →User's Guide The type of paper specified in the printer driver Load paper of the same type as you have specified in the printer driver.
  • Page 110: Documents Are Printed In Monochrome

    Documents are printed in monochrome iPF6400 Documents are printed in monochrome Documents are printed in monochrome Cause Corrective Action In the Advanced Settings of the printer driver, In the Advanced Settings of the printer driver, specify Color in Color Mode and try Monochrome or Monochrome (Photo), is speci- printing again.
  • Page 111: Borders Appear During Borderless Printing

    iPF6400 Borders appear during borderless printing Cause Corrective Action The type of paper specified in the printer Press the Stop button and stop printing. driver does not match the type loaded in Change the type of paper in the printer driver and try printing again. the printer.
  • Page 112: Cannot Print Over A Network

    Cannot connect the printer to the network iPF6400 Cannot print over a network Cannot print over a network Cannot connect the printer to the network ...................... 112 Cannot print over a TCP/IP network ........................112 Cannot print over a NetWare network ........................ 112 Cannot print over AppleTalk or Bonjour networks ..................
  • Page 113: Cannot Print Over Appletalk Or Bonjour Networks

    iPF6400 Cannot print over AppleTalk or Bonjour networks Cause Corrective Action The NetWare server and serv- Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the ices are not configured correctly. print queue is available. If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer's network protocol settings.
  • Page 114: Installation Problems

    The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Windows. Note From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. Select the printer in the list and click Delete.
  • Page 115 iPF6400 Removing Installed Printer Drivers From the Windows start menu, select Programs > imagePROGRAF Device Setup Utility > Uninstaller (imagePROGRAF Device Setup Utility) to start the wizard. In the wizard window, click Delete, and then click Next. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility. Basic Guide...
  • Page 116: Other Problems

    After the printer is turned on • After data transmission • After ink tank replacement In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared Messages advising to check the maintenance cartridge are not cleared Cause Corrective Action...
  • Page 117: Ink Level Detection

    Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink.
  • Page 118 Ink Level Detection iPF6400 After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button. Check the message and press the ▶ button. Check the message and press the ▶ button. Press ▲...
  • Page 119 iPF6400 Ink Level Detection A confirmation message about updating ink information is shown on the Display Screen. After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button. Ink level detection is now released. Basic Guide...
  • Page 120: Error Message Messages Regarding Paper

    Paper mismatch iPF6400 Error Message Error Message Messages regarding paper Messages regarding paper Paper mismatch ................................120 MediaType Mismatch ..............................120 The paper is too small..............................121 The paper is too small..............................121 PaprWidth Mismatch ..............................122 Paper size not detected............................. 122 Insufficient paper for job ............................
  • Page 121: The Paper Is Too Small

    iPF6400 The paper is too small. Cause Corrective Action When Detect Mismatch in the Control Panel Replace the loaded paper with paper of the type and size you have specified in menu is set to Pause, the type of paper loaded the printer driver.
  • Page 122: Paprwidth Mismatch

    PaprWidth Mismatch iPF6400 PaprWidth Mismatch PaprWidth Mismatch Cause Corrective Action When Detect Mismatch in the Control Panel menu is Press ▲ or ▼ to select Print, and then press the OK button to resume printing. set to Pause, the width of the loaded roll does not However, note that this error may cause paper jams and affect the printing quali- match the width specified in Fit Roll Paper Width in the printer driver.
  • Page 123: This Paper Cannot Be Used

    iPF6400 This paper cannot be used. Cause Corrective Action The printer has received a print job longer than the amount of roll paper left when Press ▲ or ▼ and select Stop Printing or press ManageRemainRoll in the Control Panel menu is On. the Stop button to stop printing.
  • Page 124: Roll Feed Unit Error

    (See "Removing the Roll Feed Unit.") →User's Guide (See "Installing the Roll Feed Unit.") →User's Guide If the message is displayed again despite these measures, contact your Canon dealer for assistance. No Roll Unit. No Roll Unit. Cause Corrective Action The printer has received a print job, but the Roll Feed Unit is not installed.
  • Page 125: Paper Jam

    iPF6400 Paper jam. Cause Corrective Action The Paper Feed Slot used to load the Load the paper in the Paper Feed Slot specified in the printer driver. sheet is different from the Paper Feed The printer will resume printing. Slot specified in Paper Source in the Change the printer driver Paper Source setting to match the Paper Feed Slot where the printer driver.
  • Page 126: Cannot Detect Papr

    Cannot detect papr iPF6400 Cannot detect papr Cannot detect papr Cause Corrective Action The printer could not detect the paper. Reload the paper as follows. Remove the paper and press the OK button. Reload the paper. (See "Loading Sheets in the Feed Slot.") →P.17 (See "Loading Rolls in the Printer.") →P.11...
  • Page 127: End Of Paper Feed

    End of paper feed. Cause Corrective Action In other cases, the Cutter Unit Contact your Canon dealer for assistance. may be damaged. End of paper feed. End of paper feed. Cause Corrective Action Although an attempt was made to advance the paper manually, it reached the Canceling manual advancing.
  • Page 128: Roll Paper Is Not Securely In Contact With Roll Holder

    Roll paper is not securely in contact with roll holder. iPF6400 Roll paper is not securely in contact with roll holder. Roll paper is not securely in contact with roll holder. Cause Corrective Action Skew Check Lv. on the Control Panel menu is set to something oth- Follow these steps to reload the roll.
  • Page 129: Messages Regarding Ink

    iPF6400 Ink insufficient. Messages regarding ink Messages regarding ink Ink insufficient................................129 No ink left..................................129 Remaining level of the ink cannot be correctly detected. Check ink tank.......... 129 Cannot detect ink level correctly. Close tank cover..................129 Close Ink Tank Cover ..............................
  • Page 130: Ink Tank Is Empty

    Ink tank is empty. iPF6400 Ink tank is empty. Ink tank is empty. Cause Corrective Action There is no ink left in an ink tank. Open the Ink Tank Cover, and replace the Ink Tank for There are no ink colors with × displayed above the remaining ink indicator in the the color that is out of ink.
  • Page 131: Messages Regarding Printing Or Adjustment

    iPF6400 Cannot execute this command. Use other paper. Messages regarding printing or adjustment Messages regarding printing or adjustment Cannot execute this command. Use other paper................... 131 Cannot print as specified............................131 Cannot adjust printhead............................134 Cannot calibrate................................131 Excessive temperature or humidity.
  • Page 132: Excessive Temperature Or Humidity

    Excessive temperature or humidity. iPF6400 Excessive temperature or humidity. Excessive temperature or humidity. Cause Corrective Action The temperature or humidity where the Press ▲ or ▼ to select Stop, and then press the OK button to stop printing. printer is installed is out of the acceptable Use the printer under suitable environmental conditions.
  • Page 133: Blue Platen Switch Is Dirty

    iPF6400 Blue platen switch is dirty. Blue platen switch is dirty. Blue platen switch is dirty. Cause Corrective Action The blue Switch on the platen is dirty. Open the Top Cover and clean the blue Switch on the platen. (See "Cleaning Inside the Top Cover.") →P.46 Move the blue platen switch No.xx to the right.
  • Page 134: Messages Regarding Printheads

    Cannot adjust printhead. iPF6400 Messages regarding printheads Messages regarding printheads Cannot adjust printhead............................134 PHeads: wrong pos..............................134 Wrong x printhead. (x is L, R, or not displayed) ....................134 x printhead error (x is L, R, or not displayed) ....................134 Cannot recognize print head x.
  • Page 135: Execute Printhead Cleaning

    iPF6400 Cannot recognize print head x. (x is L, R, or not displayed) Cannot recognize print head x. (x is L, R, or not displayed) Cannot recognize print head x. (x is L, R, or not displayed) Cause Corrective Action No Printhead is installed.
  • Page 136: Messages Regarding The Maintenance Cartridge

    No maintenance cartridge. iPF6400 Messages regarding the maintenance cartridge Messages regarding the maintenance cartridge No maintenance cartridge............................136 Wrong maintenance cartridge..........................136 Maint. cart. The level is low ............................136 No Maintenance Cartridge capacity........................136 Maintenance cartridge full............................136 Maintenance cartridge problem.
  • Page 137: Other Messages

    Cause Corrective Action An error requiring service may have occurred. Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Hardware error. xxxxxxxx-xxxx (x represents a letter or number) Hardware error. xxxxxxxx-xxxx (x represents a letter or number)
  • Page 138: Parts Replacement Time Has Passed

    Calibration There is a problem with the multi-sensor. Cause Corrective Action The performance of a sensor inside the printer may be Press the OK button and cancel calibration. Contact your Canon dealer for as- impaired. sistance. Multi-sensor error Multi-sensor error...
  • Page 139: Error Messages

    iPF6400 Error Messages Error Messages Before borderless printing, move the blue platen switch................132 Blue platen switch is dirty............................133 Borderless printng not possible..........................127 Calibration There is a problem with the multi-sensor................... 138 Cannot adjust paper feed............................133 Cannot adjust printhead.
  • Page 140 iPF6400 Roll feed unit error............................... 124 Roll paper is not securely in contact with roll holder..................128 Roll printing is selected, but manual paper is loaded................... 123 Roll printing is selected.............................. 123 The following ink tanks cannot be recognized....................130 The paper is too small.
  • Page 141 Index Printer menu ............... 52 Printhead ..........3, 33, 48, 61, 63, 85 Adjust Length ..............87 Adjust Printer ..............87 Adobe RGB ................84 Removing printer drivers ..........114 Removing the Roll ............... 14 Replace P.head ..............34 Clean Platen ................ 46 Replacing Ink Tanks ............
  • Page 142 Basic Guide Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Canon U.S.A., Inc. One Canon Plaza, Lake Success, NY 11042 U.S.A Canon Europe Ltd. 3 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET United Kingdom Canon (China) Co., Ltd.

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