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Table of Contents
Large Format Printer
Basic Guide
Manuals for this printer
Setup Guide
▶ Basic Guide
User's Guide (Electronic manual)
Paper Reference Guide (Electronic manual )
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
Safety Precautions ...................................................... 2
Manuals for this printer ................................................... 7
Handling rolls ................................................................ 12
Handling sheets ............................................................ 21
Ink Tanks ...................................................................... 33
Printheads .................................................................... 40
Maintenance Cartridge ................................................. 47
Cleaning the Printer ...................................................... 53
Operations and Display Screen .................................... 62
Printer parts .................................................................. 72
Preparing to Transfer the Printer .................................. 79
Installing the Printer Driver (Windows) ......................... 86
Installing the Printer Driver (Mac OS) ........................... 88
Convenient Printer Driver Features .............................. 90
Adjusting the Printhead ................................................ 97
Adjusting the feed amount ............................................ 99
Problems Regarding Paper ........................................ 102
Printing does not start ................................................. 111
The printer stops during a print job ............................. 112
Problems with the printing quality ............................... 113
Spectrophotometer Trouble Shooting ......................... 125
Cannot print over a network........................................ 127
Installation problems ................................................... 129
Other problems ........................................................... 131
Messages regarding paper ......................................... 135
Messages regarding ink ............................................. 145
Messages regarding printheads ................................. 154
Messages regarding the hard disk .............................. 157
Other Messages ......................................................... 159
Error Messages .......................................................... 161
Ver1.00 2013-05-31

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Table of Contents

   Related Manuals for Canon iPF6400S

   Summary of Contents for Canon iPF6400S

  • Page 1: Table Of Contents

    Large Format Printer Basic Guide Preface Safety Precautions ............2 Manuals for this printer ........... 7 Handling Paper Handling rolls ..............12 Handling sheets ............21 Consumables and Maintenance Ink Tanks ..............33 Printheads ..............40 Maintenance Cartridge ..........47 Cleaning the Printer ............
  • Page 2: Preface

    Basic Guide Preface Safety Precautions Safety Precautions ............................2 Legal Notices..............................5 Safety Precautions Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual. Doing so may result in unexpected accidents and can cause a fire or electrical shocks.
  • Page 3: Power Supply

    Basic Guide Power Supply • Never handle the power cable with wet hands. Doing so may cause electrical shock. • Insert the power cable securely and completely into the power source. If the power cable is not Warning inserted completely, this could cause a fire or electrical shock.
  • Page 4: Moving The Printer

    Basic Guide Moving the Printer • Moving the printer requires at least three people, holding it on both sides and from behind. Be careful to avoid back strain and other injuries. Caution • When moving the printer, firmly grasp the Carrying Handles under each side and in back. The printer may be unsteady if you hold it at other positions, which poses a risk of injury from dropping the printer.
  • Page 5 Included battery contains Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail. Trademarks • Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
  • Page 6 Basic Guide • Other company and product names in this manual are trademarks or registered trademarks of their respective owners. Copyright • Unauthorized reproduction of this user manual in whole or part is prohibited. Legal Notice • It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law.
  • Page 7: Manuals For This Printer

    Basic Guide Manuals for this printer Manuals for this printer ............................. 7 Viewing the Electronic manuals ........................7 About This User Manual ..........................10 Manuals for this printer This printer has the following manuals. Name Contents Medium Setup Guide...
  • Page 8 Basic Guide Right-click the printer, and then click Properties (or Printer Properties). Click Main (or Printing Preferences) to display the Printing Preferences dialog box with the printer name added to the title. Select the Support sheet and click the User Manual button.
  • Page 9 Basic Guide Click the Dock icon in System Preferences. Click Print & Scan (or Print & Fax). Select the printer in the Printer list and click Options & Supplies. Click Utility. Click Open Printer Utility.
  • Page 10 Basic Guide Click Support. Click the User Manual button. To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. About This User Manual • Symbols The following symbols are used in this user manual to indicate safety information and explanations on restrictions or precautions in use.
  • Page 11 Basic Guide Software interface items Example: Click OK. (menus and buttons) Keyboard keys Example: Press the Tab key. • Cross-reference Other pages or manuals that provide related information are indicated as follows in this user manual. Cross-reference in the same user manual Example: (See "Installing the Software (Windows).")➔P.86...
  • Page 12: Handling Paper

    Basic Guide Handling Paper Handling rolls Loading Rolls on the Roll Holder ........................12 Loading Rolls in the Printer ..........................14 Removing the Roll from the Printer ........................ 17 Lowering the Up-down Unit of the Spectrophotometer Unit (option) Manually ..........19 Loading Rolls on the Roll Holder When printing on rolls, attach the Roll Holder to the roll.
  • Page 13 Basic Guide • For details on supported sizes and types of rolls, see Paper Sizes or the Paper Reference Guide. (See "Paper Sizes.")➔User's Guide (See "Paper Reference Guide.") Note • To view instructions as you attach the Roll Holder, press the Navigate button. (See "How to View Instructions with Navigate.")➔User's Guide...
  • Page 14 Basic Guide With the Roll Holder resting horizontally and the edge of the roll paper facing forward as shown, insert the roll in the Roll Holder from the left. Insert the roll firmly until it touches the flange (a) of the Roll Holder, leaving no gap.
  • Page 15 Basic Guide • The loading method for a printer with a Spectrophotometer Unit (option) is the same as for a printer with no Spectrophotometer Unit (option). If it is difficult to perform operations from the Note front of the printer, lower the Up-down Unit. (See "Lowering the Up-down Unit of the Spectrophotometer Unit (option) Manually.")➔P.19...
  • Page 16 Basic Guide • Do not force the Roll Holder into the printer with the right and left ends reversed. Otherwise, it may damage the printer or Roll Holder. Important • If it is difficult to load rolls from the front of the printer, load rolls from the back of the printer.
  • Page 17 Basic Guide • For details on types of paper to select, see the Paper Reference Guide. (See "Paper Reference Guide.") Note Close the Roll Feed Unit Cover. • Cut the edge of the roll using the Paper Cutting function if the edge is creased or soiled.
  • Page 18 Basic Guide • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button. The Paper Menu is displayed. Press ▲ or ▼ to select Eject Paper, and then press the OK button.
  • Page 19 Basic Guide Holding the Roll Holder flange (a), remove the holder from the Roll Holder Slot. • For instructions on removing rolls from the Roll Holder, see "Removing Rolls From the Roll Holder."➔User's Guide Note Close the Roll Feed Unit Cover.
  • Page 20 Basic Guide Press down on the center (near the blue label) of the Up-down Unit to lower the Up-down Unit. Perform the target operation in this state. Close the Spectrophotometer Unit Cover. • When pressing down on the Up-down Unit, handle the central part (near the blue label).
  • Page 21: Handling Sheets

    Basic Guide Handling sheets Loading Sheets in the Feed Slot ........................21 Removing Sheets ............................30 Lowering the Up-down Unit of the Spectrophotometer Unit (option) Manually ..........19 Loading Sheets in the Feed Slot When printing on individual sheets, load the sheet in the Top Paper Feed Slot. However, for heavyweight paper such as POP board, load the sheet in the Front Paper Feed Slot.
  • Page 22 Basic Guide • For details on types of paper to select, see the Paper Reference Guide. (See "Types of Paper.")➔User's Guide Note Loading Sheets in the Top Paper Feed Slot • One sheet of paper can be loaded at a time. Do not load multiple sheets. This may cause paper jams.
  • Page 23 Basic Guide Load one sheet, printing-side up, in the Top Paper Feed Slot. Insert the paper until it touches the far end of the tray lightly. • If you load a sheet larger than A2, the sheet may fall behind the printer under its own weight.
  • Page 24 Basic Guide Loading Heavyweight Sheets in the Front Paper Feed Slot • Always load POP Board in the Front Paper Feed Slot for printing. Loading it in other ways may impair operation and damage the printer. Important • One sheet of paper can be loaded at a time. Do not load multiple sheets. This may cause paper jams.
  • Page 25 Basic Guide After Open top cover. is displayed, open the Top Cover. Set the leading edge of one sheet, printing-side up, on the Front Tray Guides, and insert the sheet in the Front Paper Feed Slot, keeping it level.
  • Page 26 Basic Guide • Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your Important hands and damage the printer. When Close top cover. is displayed, close the Top Cover and press the OK button.
  • Page 27 Basic Guide Press the OK button. Lift the four Front Tray Guides above the Ejection Guide, store them toward the front, and then press the OK button. • When using the Spectrophotometer Unit(option) When the Leave 70cm (28") space behind printer. message appears, make sure that there is sufficient space behind the printer and press the OK button.
  • Page 28 Basic Guide Insert one sheet of paper along the guide side of the Up-down Unit, making sure it is level. • When you insert the paper into the Front Paper Feed Slot, keep it level as it goes into the paper feed slot.
  • Page 29 Basic Guide • Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your Important hands and damage the printer. When the Close Spectrophotometer Unit cover. message appears, close the Spectrophotometer Unit Cover. When the Close top cover. message appears, close the Top Cover and press the OK button.
  • Page 30 Basic Guide Remove the sheet, keeping the front edge level as you pull it out. • If POP Board is accidentally removed at an angle, it may scratch the printed surface. Important Press the OK button. Removing Sheets Remove sheets from the printer as follows.
  • Page 31 Basic Guide • If the trailing edge of a sheet is not ejected, pull the sheet out, keeping the front edge level. Accidentally removing the sheet at an angle may scratch the printed surface. Important Removing heavyweight sheets from the front paper feed slot On the Tab Selection screen of the Control Panel, press ◀...
  • Page 32 Basic Guide • Always remove the sheet before pressing the OK button. If you do not remove the sheet before step 7, it may go back inside the printer, leaving roller marks across the trailing Important edge of paper.
  • Page 33: Consumables And Maintenance

    Basic Guide Consumables and Maintenance Ink Tanks Ink Tanks ................................ 33 Replacing Ink Tanks ............................33 Ink Tanks When purchasing, check the Model number. Shape Colors Model number Ink Type Capacity Matte black PFI-106 MBK Black PFI-106 BK Cyan...
  • Page 34 Basic Guide Precautions when handling ink tanks Take the following precautions when handling ink tanks. • For safety, keep ink tanks out of the reach of children. • If ink is accidentally ingested, contact a physician immediately. Caution • There may be ink around the ink supply section of ink tanks you removed. Handle ink tanks carefully during replacement.
  • Page 35 Basic Guide Access the menu for Ink Tank replacement On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Ink tab • If the Tab Selection screen is not displayed, press the Menu button.
  • Page 36 Basic Guide Press the tip of the Ink Tank Lock Lever of the color for replacement horizontally and lift the Ink Tank Lock Lever to open it. Hold the Ink Tank by the grips and remove it. Press the OK button.
  • Page 37 Basic Guide Installing Ink Tanks Before opening the pouch, gently agitate the Ink Tank seven or eight times. Agitate the ink in the Ink Tank by slowly rotating the Ink Tank upside-down and right side up repeatedly. • After installing an ink tank, do not remove and shake it. Doing so may cause the ink to leak out.
  • Page 38 Basic Guide • Ink tanks cannot be installed in the holder if the color or orientation is incorrect. Important If the Ink Tank does not fit in the holder, do not force it in. Make sure that the color...
  • Page 39 Basic Guide Close the Ink Tank Cover.
  • Page 40: Printheads

    If the Display Screen indicates Open top cover and replace the right printhead. Replace the Printhead on the right side. • If your Canon dealer has advised Printhead replacement Replace the Printhead as directed. Compatible printheads For information on compatible printheads, see "Printhead."➔P.40 Precautions when handling the Printhead Take the following precautions when handling the Printhead.
  • Page 41 Basic Guide • For safety, keep the Printhead out of the reach of children. • If ink is accidentally ingested, contact a physician immediately. Caution • Do not touch the Printhead immediately after printing. The Printhead becomes extremely hot, and there is a risk of burns.
  • Page 42 Basic Guide Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Maintenance, and then press the OK button. Press ▲ or ▼ to select Replace P.head, and then press the OK button. Press ▲ or ▼ to select the Printhead for replacement.
  • Page 43 Basic Guide • Do not touch the Linear Scale (a) or Carriage Shaft (b). Touching these parts Important may damage them. • Never touch the metal contacts of the Carriage. This may damage the printer. Pull the Printhead Fixer Lever forward all the way to open it completely.
  • Page 44 Basic Guide • Dispose of the used Printhead in accordance with local regulations. Note Holding the new Printhead by the grips (a), remove it from the pouch. • When handling the Printhead, always hold it by the grips (a). Never touch the nozzles (b) or metal contacts (c).
  • Page 45 Basic Guide • The inside surface of the Protective Part (a) and Protective Part (b) is coated with ink to protect the nozzles. Be careful not to touch these surfaces when removing the caps. Important • The Printhead contains ink to protect the nozzles. We recommend removing Protective Part (b) as you hold it over the Printhead package or safely out of the way to avoid spilling ink and staining your clothes or the surrounding area.
  • Page 46 Basic Guide Close the Top Cover. Ink now fills the system. It takes about nine minutes for ink to fill the system. • Never remove an Ink Tank while the system is filling with ink. Important • The procedure is now finished if you have set Rep.P.head Print to Off in the Control Panel menu.
  • Page 47: Maintenance Cartridge

    Basic Guide Maintenance Cartridge Maintenance Cartridge ........................... 47 Replacing the Maintenance Cartridge ......................47 Maintenance Cartridge When purchasing, check the Model number. Shape Model number MC-16 • For instructions on replacing the Maintenance Cartridge, see "Replacing the Maintenance Cartridge."➔P.47...
  • Page 48 Basic Guide If a message is displayed requesting Maintenance Cartridge replacement, you can skip the step Access the menu for Maintenance Cartridge replacement. Follow the instructions in Replace the Maintenance Cartridge. Access the menu for Maintenance Cartridge replacement On the Tab Selection screen of the Control Panel, press ◀...
  • Page 49: Replace The Maintenance Cartridge

    Basic Guide Replace the Maintenance Cartridge Open the box of the new Maintenance Cartridge and remove the plastic bag and packaging material. Holding the handles (a) on both sides, pull out the cartridge. • Never touch the metal contacts (a). This may damage the Maintenance Cartridge.
  • Page 50 Basic Guide • If the Spectrophotometer Unit is mounted, grasp the blue handles on the left and Note right sides of the Spectrophotometer Eject Guide and remove the Spectrophotometer Eject Guide from the Spectrophotometer Unit. Pull out the used Maintenance Cartridge by the grip (a).
  • Page 51 • Always put the used Maintenance Cartridge back in the box and store the box on a flat surface. Otherwise, ink may leak and cause stains. Important • In accordance with active and ongoing environmental programs, Canon supports recycling of used maintenance cartridges. Follow the instructions provided with the new Note Maintenance Cartridge that describe how to process the used Maintenance Cartridge.
  • Page 52 Basic Guide Hold the Ejection Guide on both sides by the near end. Aligning the Ejection Guide with the guides (a), insert it into the printer until it locks in place. • If you did not perform the operation in Access the menu for {W, this is the end of the procedure and you do not need to press the OK key in the next step.
  • Page 53: Cleaning The Printer

    Basic Guide Cleaning the Printer Cleaning Inside the Top Cover ........................53 Cleaning the Printhead ........................... 55 Cleaning the Spectrophotometer Unit (option) Parts ..................56 Cleaning Inside the Top Cover Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems.
  • Page 54 Basic Guide Open the Top Cover. If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away.
  • Page 55 Basic Guide • Never use flammable solvents such as alcohol, benzene, or thinner. If these substances come into contact with electrical components inside the printer, there is a Warning risk of fire or electrical shock. • Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract dust and affect the printing quality.
  • Page 56 • If printing does not improve even if you execute Head Cleaning B, try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance. • By default, nozzles are checked at fixed intervals.
  • Page 57 Basic Guide Unplug the power cord from the outlet. • Always turn off the printer and unplug the power cord before cleaning or maintenance. Accidentally leaving the printer on poses a risk of injury if you touch moving parts inside Caution the printer.
  • Page 58 Basic Guide Move the White Calibration Tile Holder in the direction of the arrow and remove it from the Up-down Unit. • Do not touch the (a) part of the White Calibration Tile Holder except when Important removing the White Calibration Tile.
  • Page 59 Basic Guide Install the White Calibration Tile Holder on the Up-down Unit as shown in the figure and move the holder in the direction of the arrow to fix it in place. Close the Up-down Unit cover. Close the Spectrophotometer Unit Cover.
  • Page 60 Basic Guide If the Up-down Unit is lowered, open the Spectrophotometer Unit Cover and lift up the central part (near the blue label) of the Up-down Unit. • Lifting up the ends of the Up-down Unit may cause damage.
  • Page 61 Basic Guide If the Up-down Unit is lowered, open the Spectrophotometer Unit Cover and lift up the central part (near the blue label) of the Up-down Unit. • Lifting up the ends of the Up-down Unit may cause damage.
  • Page 62: Printer Parts Operations And Display Screen

    Basic Guide Printer Parts Operations and Display Screen Control Panel..............................62 Menu Operations ............................64 Menu Structure ............................... 66 Control Panel a Display Screen Shows printer menus, as well as the printer status and messages. b Power button (green) Turns the printer on and off.
  • Page 63 Basic Guide OK button Press this button on the Tab Selection screen to display the menu of the tab shown. Pressing this button in menu items of each tab for which is displayed at left will move to the lower level of the menu item, enabling you to execute menu commands or set menu values.
  • Page 64 Basic Guide Menu Operations To view available menus organized on tabs, select a tab on the Tab Selection screen and press the OK button. For details, see "Menu Settings."➔User's Guide • Menus (when the Ink tab is selected and the OK button is pressed) •...
  • Page 65 Basic Guide The scroll bar at right indicates the current position in the overall menu. • Lower menus are available if is displayed at left next to the second and subsequent rows. To access the lower menus, select the menu and press the OK button.
  • Page 66: Executing Menu Commands

    Basic Guide Press the ◀ or ▶ button to move to the next field for input. Press the ▲ or ▼ button to enter the value. • Hold down ▲ or ▼ to increase or decrease the value continuously.
  • Page 67: Paper Menu

    Basic Guide Paper Menu The Paper Menu is not displayed during printing. First Level Second Level Third Level Fourth Level Fifth Level ▶ Roll Paper ┋ Manual Paper Load Paper Eject Paper ▶ Roll Paper ▶ (The paper type is displayed here.) (*1) Chg.
  • Page 68 Basic Guide First Level Second Level Third Level Fourth Level Fifth Level ▶ Print Job List ▶ (Choose from ▶ Document Name Job Log information about the latest three print jobs.) ▶ User Name ▶ Page Count ▶ Job Status ▶...
  • Page 69 Basic Guide First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level ▶ Repl. maint cart ▶ Head Info ▶ Printhead L ▶ ProductName: ┋ s/n: ┋ Days elapsed: ┋ Count [Mdot]: ▶ Printhead R ▶...
  • Page 70 Basic Guide First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level ▶ Buzzer ▶ Off ┋ On* ▶ Contrast Adj. ▶ -4,-3,-2,-1,0*,+1,+2,+3,+4 ▶ Date & Time (*8) ▶ Dateyyyy/mm/dd (*7) ▶ Timehh:mm (*8) ▶ Date Format (*8) ▶...
  • Page 71 Basic Guide *11:Default setting for the time to enter the power save mode/Sleep mode is recommended. *12:Displayed as the menu during printing while printing is in progress. *13:Not displayed in the regular menu. *14:This is displayed when the Spectrophotometer Unit (optional) is mounted.
  • Page 72: Printer Parts

    Basic Guide Printer parts Front ................................72 Back ................................73 Top Cover (Inside) ............................73 Paper Feed Slots ............................74 Inside the Roll Feed Unit Cover ........................75 Carriage ................................. 76 Ink Tank Cover (Inside) ..........................76 Vents ................................77...
  • Page 73: Back

    Basic Guide Ink Tank Cover Open this cover to replace an Ink Tank. (See "Ink Tank Cover (Inside).")➔P.76 Back a USB Port Connect a USB cable to this port. The printer is compatible with Hi-Speed USB connections. b LAN connector (Gigabit Ethernet) Connect a LAN cable to this port.
  • Page 74: Paper Feed Slots

    Basic Guide a Carriage Mounts the Printhead, and moves to the left and right. This is an important part for printing. (See "Carriage.")➔P.76 b Carriage Shaft The Carriage slides along this shaft. c Paper Retainer Important in supplying the paper. This retainer holds paper as it is fed.
  • Page 75: Inside The Roll Feed Unit Cover

    Basic Guide c Top Paper Feed Slot When loading a sheet, insert it here. d Front Paper Feed Slot (Output Tray) When loading a heavyweight sheet, insert it here. All printed documents are ejected from this slot. e Front Tray Guides Lift all of the guides before printing on heavyweight paper.
  • Page 76: Carriage

    Basic Guide Carriage a Printhead Fixer Cover Holds the Printhead in place. Do not open this part except during Printhead replacement. b Printhead The printhead is equipped with ink nozzles. It serves a key role in printing. c Printhead Fixer Lever Locks the Printhead Fixer Cover.
  • Page 77: Vents

    Basic Guide a Ink Tank Cartridges of ink in various colors. b Ink Tank Lock Lever A lever that locks the Ink Tank in place and protects it. Lift and press down the lever when replacing an Ink Tank.
  • Page 78 Basic Guide • Do not block these vents. • Also, avoid setting paper or other light objects near the vents. Important...
  • Page 79: Printer Relocation Preparing To Transfer The Printer

    • Avoid tilting the printer excessively during transit. This may cause ink in the printer to leak and cause stains. If it is necessary to tilt the printer in transit, contact your Canon dealer. Important • Depending on the state of the printer, part replacement may be necessary when preparing to transfer the printer (that is, when you execute the printer menu item to prepare for transfer).
  • Page 80 • If consumables must be replaced, the message Consumables must be replaced. Call for service. is shown on the Display Screen and preparation is not possible. If this Important message is displayed, press the OK button and contact your Canon dealer for assistance. Remove the Ink Tank Open the Ink Tank Cover.
  • Page 81 Basic Guide • Store the ink tanks you removed with the ink holes (a) facing up. Otherwise, ink Important may leak and cause stains. Close all ink tank lock levers, and then close the Ink Tank Cover. At this point, ink is drawn out from inside the tubes.
  • Page 82 Basic Guide Open the Top Cover. Pinch the Belt together, insert it between the Belt Stopper, and affix the Belt Stopper to the Carriage Shaft. • Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your Important hands and damage the printer.
  • Page 83 Basic Guide Close the Top Cover. If any options are attached to the printer, remove them from the printer and pack them. Tape down printer covers to secure them, in the reverse order of tape removal during installation. Repack the Roll Holder, Holder Stopper, and printer in shipping materials, and then package them in a shipping box.
  • Page 84 Basic Guide Install the printer Install the printer on a table or other flat surface. If you will use the printer on an optional Stand, assemble the Stand before mounting the printer on it, and then secure it with the Main Unit Securing Bolts.
  • Page 85 Basic Guide Press the Power button to turn the printer on. Open the Ink Tank Cover and install the ink tanks. Install the software. Note that the driver installation procedure varies depending on the type of connection. (See "Installing the Software (Windows).")➔...
  • Page 86: Software Installation Installing The Printer Driver (windows)

    Basic Guide Software Installation Installing the Printer Driver (Windows) Installing the Software (Windows) The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide. Supported connection methods The printer driver works over USB or network (TCP/IP) connections.
  • Page 87 Basic Guide • For USB connections, when the dialog box at right is displayed, make sure the Important printer is on and connect the printer and computer with the USB cable. On the Finish window, select Restart my computer now and click User's Guide.
  • Page 88: Installing The Printer Driver (mac Os)

    Basic Guide Installing the Printer Driver (Mac OS) Installing the Software (Mac OS) The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide. Supported connection methods The printer driver works over USB or network (Bonjour or IP) connections.
  • Page 89 Basic Guide After installation, click Exit.
  • Page 90: Convenient Printer Driver Features

    Basic Guide Convenient Printer Driver Features Print Preview ..............................90 Rotate Page 90 degrees (Converse Paper) ....................91 Borderless Printing ............................92 Large-Format Printing ............................ 93 Enlarged/Reduced Printing ..........................94 Other Methods of Printing: Printing from Print Plug-Ins .................. 95 Print Preview Using the print preview function enables the following.
  • Page 91 Print dialog box. 2. Access the Main pane. 3. Select the Print Preview check box. 4. After you click Print, the Canon imagePROGRAF Preview window will be displayed. Rotate Page 90 degrees (Converse Paper) You can conserve roll paper by specifying particular settings as suitable for your original.
  • Page 92 Basic Guide Configuring Settings in Mac OS 1. Access the Page Setup pane. 2. Select the Rotate Page 90 degrees check box. Borderless Printing In regular printing, a margin required by the printer is added around the original. With borderless printing, you can print documents without the margin, so that the printed image covers the entire surface of the paper.
  • Page 93 Basic Guide Configuring Settings in Mac OS 1. Access the Page Setup pane. 2. Click the width of the loaded roll in the Roll Width list. 3. Make sure the size of the original you have prepared is displayed in Page Size.
  • Page 94 Basic Guide Configuring Settings in Mac OS 1. Access the Page Setup pane. 2. Click the width of the loaded roll in the Roll Width list. 3. Make sure the size of the original you have prepared is displayed in Page Size.
  • Page 95 Basic Guide Configuring Settings in Mac OS 1. Access the Page Setup pane. 2. Click the width of the loaded roll in the Roll Width list. 3. Make sure the size of the original you have prepared is displayed in Page Size.
  • Page 96: Starting From Digital Photo Professional

    Basic Guide Starting from Digital Photo Professional 1. Start Digital Photo Professional. 2. Open the RGB color image that you want to print. 3. If required, select the print range. 4. Select Plug-in printing from the File menu and then select the output plug-in that matches your printer.
  • Page 97: Adjustments For Better Print Quality Adjusting The Printhead

    Basic Guide Adjustments for Better Print Quality Adjusting the Printhead Automatic Adjustment to Straighten Lines and Colors If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj.. The printer will print and read a test pattern, and the Printhead position will be adjusted automatically.
  • Page 98 Basic Guide Load paper. • "Loading Rolls on the Roll Holder"➔P.12 • "Loading Rolls in the Printer"➔P.14 • "Loading Sheets in the Feed Slot"➔P.21 • Always make sure the loaded paper matches the type of paper specified on the printer.
  • Page 99: Adjusting The Feed Amount

    Basic Guide Adjusting the feed amount Selecting a Feed Amount Adjustment Method ....................99 Automatic Banding Adjustment ........................100 Selecting a Feed Amount Adjustment Method There are two methods of adjusting the paper feed amount, Print Quality and Print Length, either of which will be applied during printing.
  • Page 100 Basic Guide Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adj. Priority, and then press the OK button. Press ▲ or ▼ to select Automatic, Print Quality, or Print Length, and then press the OK button.
  • Page 101 Basic Guide • "Loading Rolls in the Printer"➔P.14 • "Loading Sheets in the Feed Slot"➔P.21 • Always make sure the loaded paper matches the type of paper specified in the settings. Adjustment cannot be completed correctly unless the loaded paper matches the Important settings.
  • Page 102: Troubleshooting Problems Regarding Paper

    Basic Guide Troubleshooting Problems Regarding Paper Clearing Jammed Roll Paper ........................102 Clearing a Jammed Sheet, Fed Manually ....................105 Clearing Jammed Paper (Paper Feed Slot) ....................107 Cut sheets cannot be pulled out from the front paper feed slot ..............108 Roll paper cannot be inserted into the paper feed slot .................
  • Page 103 Basic Guide • If paper is jammed inside the Top Cover 1. Open the Top Cover and move the Carriage to the side. • If the leading edge of the roll jams in the carriage such as when the paper curls...
  • Page 104 Basic Guide • If paper from a roll is jammed by the Paper Feed Slot 1. Open the Roll Feed Unit Cover. 2. Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer.
  • Page 105: Clearing A Jammed Sheet, Fed Manually

    Basic Guide Clearing a Jammed Sheet, Fed Manually If a sheet you have fed manually becomes jammed, Paper jam is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows. Press the OK button.
  • Page 106 Basic Guide • Do not move the Carriage over jammed paper. This may damage the Printhead. • Do not touch the Linear Scale (a) or Important Carriage Shaft (b). This may stain your hands and damage the printer. •...
  • Page 107: Clearing Jammed Paper (paper Feed Slot)

    Basic Guide • If the Spectrophotometer Unit (optional) is mounted, then if the Up-down Unit of the Spectrophotometer Unit (optional) is lowered, raise the Up-down Unit before removing Note the paper. When the Up-down Unit is raised, handle the central part (near the blue label). Handling the ends may cause damage.
  • Page 108: Cut Sheets Cannot Be Pulled Out From The Front Paper Feed Slot

    Basic Guide Press ▲ or ▼ to select Manual Paper, and then press the OK button. A menu for selection of the type of paper is displayed. Select POP Board and press the OK button. Instructions for feeding POP Board are now displayed on the Control Panel, but follow this procedure to remove the jammed paper.
  • Page 109: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    Basic Guide Roll paper cannot be inserted into the paper feed slot Cause Corrective Action The roll paper is warped. Straighten out curls and reload the roll. Paper is jammed by the paper feed slot. Remove the jammed paper.
  • Page 110: Margins Are Wide

    Basic Guide Cause Corrective Action TrimEdge Reload to On or Automatic so that the paper edge is without printing on it may leave a depression on the leading edge. automatically cut before printing. (See "Menu Structure.")➔P.66 Margins are wide...
  • Page 111: Printing Does Not Start

    Basic Guide Printing does not start The Data lamp on the Control Panel does not light up ................. 111 The printer does not respond even if print jobs are sent ................111 Ink Filling.. is displayed ..........................111 The display screen indicates Agitating......................111...
  • Page 112: The Printer Stops During A Print Job

    (See "Checking for Nozzle Clogging.")➔User's Guide A print job was received from an Use the correct imagePROGRAF printer driver for the printer and try printing again. incompatible printer driver. The printer is damaged. Contact your Canon dealer for assistance.
  • Page 113: Problems With The Printing Quality

    Basic Guide Problems with the printing quality Printing is faint .............................. 113 Paper rubs against the printhead ......................... 114 The edges of the paper are dirty ........................115 The surface of the paper is dirty ........................115 The back side of the paper is dirty ........................ 116 Roller marks are left across the trailing edge of paper .................
  • Page 114: Paper Rubs Against The Printhead

    (See "Troubleshooting Paper Abrasion and Blurry Images.")➔User's Guide You are printing on heavyweight When printing on Canon Heavyweight Coated Paper or other paper-based media, paper or paper that curls or choose a VacuumStrngth setting of Strong or Strongest in the Control Panel wrinkles easily after absorbing ink.
  • Page 115: The Edges Of The Paper Are Dirty

    In the Control Panel menu, set Head Height to Automatic. Control Panel menu. (See "Troubleshooting Paper Abrasion and Blurry Images.")➔User's Guide When printing on Canon Heavyweight Coated Paper or other paper-based media, You are printing on heavyweight choose a VacuumStrngth setting of Strong or Strongest in the Control Panel paper or paper that curls or wrinkles easily after absorbing ink.
  • Page 116: The Back Side Of The Paper Is Dirty

    Basic Guide Cause Corrective Action When paper that does not dry easily is used for printing, it may curl during printing and touch the Output Tray. In this case, in the Control Panel menu, complete the settings for Dry time and Area in Scan Wait Time.
  • Page 117: Banding In Different Colors Occurs

    Basic Guide Cause Corrective Action (See "Main Pane.")➔User's Guide Colors have not been adjusted on the Refer to the computer and monitor documentation to adjust the colors. computer or monitor. Adjust the settings of the color management software, referring to the software documentation as needed.
  • Page 118: Colors In Printed Images Are Uneven

    To avoid uneven colors, we recommend drying each sheet separately. each other may cause uneven colors. Density may be uneven if you use Glossy In Advanced Settings of the printer driver, choose Highest quality or Paper or Canon Coated Paper. High in Print Quality.
  • Page 119: Image Edges Are Blurred Or White Banding Occurs

    Basic Guide Cause Corrective Action The type of paper specified in the printer driver Load paper of the same type as you have specified in the printer driver. does not match the type loaded in the printer. (See "Loading Rolls in the Printer.")➔P.14 (See "Loading Sheets in the Feed Slot.")➔P.21...
  • Page 120: Setting The Blue Switch On The Platen

    Basic Guide Setting the Blue Switch on the Platen If printed documents exhibit the following symptoms, adjust the setting of the blue Switch on the Platen. • Image edges are blurred • Image edges are affected by white banding •...
  • Page 121 Basic Guide Using the back of the Cleaning Brush, move the first Switch to the side opposite ● . Refer to the following table to confirm the number on the Platen (a) that corresponds to the size of paper for printing.
  • Page 122: The Contrast Becomes Uneven During Printing

    Basic Guide • The Switch only moves number 1 and the number that matches the paper size. Set Note all of the switches where the number does not match the paper size in switches number 2 and higher to the ● side.
  • Page 123: Images Are Printed Crooked

    Basic Guide Images are printed crooked Cause Corrective Action In the Control Panel menu, Skew Check Lv. is In the Control Panel menu, set Skew Check Lv. to Standard. set to Loose or Off. (See "Menu Settings.")➔User's Guide In the Control Panel menu, Width Detection is Set Width Detection to On in the Control Panel menu.
  • Page 124: Lines Or Colors Are Misaligned

    Basic Guide Lines or colors are misaligned Cause Corrective Action The Printhead is not being Adjust the Printhead alignment. aligned correctly. (See "Automatic Adjustment to Straighten Lines and Colors.")➔P.97 (See "Manual Adjustment to Straighten Lines and Colors.")➔User's Guide When printing fine lines or text at high precision on glossy or semi-glossy photo or proofing paper, set the optimal Printhead height before aligning the printhead.
  • Page 125: Spectrophotometer Trouble Shooting

    White Calibration Tile need to White Calibration Tile to their original levels of accuracy and precision. be adjusted. Contact your Canon dealer for more information on adjustment services. (See "Replacing the Spectrophotometer Sensor of the Spectrophotometer Unit (option).")➔User's Guide The color of the White/Black Turn the printer off and then change the color of the White/Black Backing Plate.
  • Page 126 Basic Guide Cause Corrective Action Adjust (High Precision) can be executed. Guide...
  • Page 127: Cannot Print Over A Network

    Basic Guide Cannot print over a network Cannot connect the printer to the network ....................127 Cannot print over a TCP/IP network ......................127 Cannot print over a NetWare network ......................128 Cannot print over AppleTalk or Bonjour networks ..................128...
  • Page 128 Basic Guide Cannot print over a NetWare network Cause Corrective Action The printer's NetWare settings are Make sure the printer's NetWare settings are configured correctly. In particular, make not configured correctly. sure a valid frame type is selected. (See "Configuring the Printer's NetWare Network Settings With RemoteUI.")➔User's...
  • Page 129: Installation Problems

    • The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Windows. Note From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. Select the printer in the list and click Delete.
  • Page 130 Basic Guide In the wizard window, click Delete, and then click Next. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility.
  • Page 131: Other Problems

    After the printer is turned on • After data transmission • After ink tank replacement In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared Cause Corrective Action The printer has not detected the new...
  • Page 132 Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink. • After ink level detection has been released, this function cannot be reactivated for currently loaded Ink Tank.
  • Page 133 Basic Guide Press ▲ or ▼ to select Information, and then press the OK button. A confirmation message is shown on the Display Screen about releasing ink level detection. After checking the message, press the ▶ button. After checking the message, press the ▶...
  • Page 134 Basic Guide Check the message and press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button. A confirmation message about updating ink information is shown on the Display Screen. After checking the message, press the ▶...
  • Page 135: Error Message Messages Regarding Paper

    Basic Guide Error Message Messages regarding paper Paper mismatch ............................135 MediaType Mismatch ........................... 135 The paper is too small..........................136 The paper is too small..........................136 PaprWidth Mismatch ............................ 137 Paper size not detected..........................137 Insufficient paper for job ..........................
  • Page 136: The Paper Is Too Small

    Basic Guide Cause Corrective Action 1. Press ▲ or ▼ to select Change Paper, and then press the OK button. 2. Replace the loaded paper with paper of the type and size you have specified in the printer driver.
  • Page 137: Paprwidth Mismatch

    Basic Guide Cause Corrective Action (When you have attempted to print 1. Press ▲ or ▼ to select Change Paper, and then press the OK button. a test print sheet or other printer (See "Removing the Roll from the Printer.")➔P.17 status information.)
  • Page 138: Insufficient Paper For Job

    Basic Guide Cause Corrective Action Printing will resume, starting from the page on which the error occurred. If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in until it touches the Roll Holder flange, and reload the Roll Holder in the printer.
  • Page 139: Roll Printing Is Selected

    Basic Guide Roll printing is selected. Cause Corrective Action You have attempted to print on a Press ▲ or ▼ to select Load Roll Paper, and then press the OK button. Load the roll, but no roll is loaded.
  • Page 140: Roll Feed Unit Error

    Turn off the printer, remove the Roll Feed Unit momentarily, and then reinstall it. working. (See "Removing the Roll Feed Unit.")➔User's Guide (See "Installing the Roll Feed Unit.")➔User's Guide If the message is displayed again despite these measures, contact your Canon dealer for assistance. No Roll Unit. Cause...
  • Page 141: Paper Jam

    Basic Guide Paper jam. Cause Corrective Action A paper jam occurred 1. For roll paper, cut the paper on the upper side of the Paper Feed Slot. in the printer during 2. Press the OK button. printing. 3. Remove the jammed paper.
  • Page 142: Cannot Feed Paper

    For information about paper that is compatible with automatic cutting, see the Paper Reference Guide. (See "Paper Reference Guide.") 2. Press the OK button and remove the paper. In other cases, the Cutter Unit Contact your Canon dealer for assistance. may be damaged.
  • Page 143: End Of Paper Feed

    Basic Guide End of paper feed. Cause Corrective Action Although an attempt was made to advance the paper manually, it Canceling manual advancing. reached the limit position that can be advanced. (See "Feeding Roll Paper Manually.")➔User's Guide Borderless printng not possible.
  • Page 144: Roll Paper Is Not Securely In Contact With Roll Holder

    Basic Guide Cause Corrective Action Press ▲ or ▼ and select Stop Printing or press the Stop button to stop printing. Roll paper is not securely in contact with roll holder. Cause Corrective Action Skew Check Lv. on the Control Panel menu is Follow these steps to reload the roll.
  • Page 145: Messages Regarding Ink

    Basic Guide Messages regarding ink Ink insufficient............................... 145 No ink left..............................145 Remaining level of the ink cannot be correctly detected. Check ink tank............. 145 Cannot detect ink level correctly. Close tank cover..................145 Close Ink Tank Cover ........................... 145 Ink tank is empty.
  • Page 146: Ink Tank Is Empty

    Basic Guide Cause Corrective Action Ink tank is empty. Cause Corrective Action There is no ink left in an ink tank. Open the Ink Tank Cover, and replace the Ink Tank for the color that is out of ink.
  • Page 147: Do Not Pull Out Ink Tank

    Basic Guide Do not pull out ink tank. Cause Corrective Action The Ink Tank was removed using an incorrect procedure. Install the Ink Tank that was removed. The buzzer stops sounding. Next, replace the Ink Tank using the procedure...
  • Page 148: Messages Regarding Printing Or Adjustment

    Basic Guide Messages regarding printing or adjustment Cannot execute this command. Use other paper..................148 The paper is too small..........................148 Cannot calibrate............................149 Excessive temperature or humidity......................149 Please execute common calibration......................149 Please commn calibrt using above paper.
  • Page 149: Cannot Calibrate

    Basic Guide Replace with a 16-inch wide or wider roll paper. Cause Corrective Action The loaded paper is too small. Replace the roll with a roll 16 inches in width or larger as follows. (When you have attempted to print a test print sheet or other printer status information.)
  • Page 150: Please Commn Calibrt Using Above Paper

    Basic Guide Please commn calibrt using above paper. Cause Corrective Action It is now recommended that you Execute Common calibration. execute Common calibration. (See "Color Calibration Using the Printer Sensor.")➔User's Guide Note that this is displayed when Set Set Exec. Guide to Off on the Control Panel menu.
  • Page 151: Blue Platen Switch Is Dirty

    Basic Guide Blue platen switch is dirty. Cause Corrective Action The blue Switch on the platen is dirty. Open the Top Cover and clean the blue Switch on the platen. (See "Cleaning Inside the Top Cover.")➔P.53 Move the blue platen switch No.xx to the right. (xx represents a number)
  • Page 152: Spectrophotometer Unit Calibration White Tile Error

    If this message is still displayed after cleaning the White Calibration Tile, we Spectrophotometer Sensor may recommend adjusting the Spectrophotometer Sensor. be impaired. Contact your Canon dealer for more information on adjustment services. (See "Replacing the Spectrophotometer Sensor of the Spectrophotometer Unit (option).")➔User's Guide Spectrophotometer Unit eject guide not mounted.
  • Page 153: Spectrophotometer Read Error

    Turn off the printer and wait a while before restoring power, and then perform the Spectrophotometer Unit may be operation again. impaired. If the same message is displayed again, contact your Canon dealer for assistance. Clean calibration white tile because it may be dirty. Cause Corrective Action The White Calibration Tile may be dirty.
  • Page 154: Messages Regarding Printheads

    Basic Guide Messages regarding printheads Cannot adjust printhead..........................154 PHeads: wrong pos............................154 Wrong x printhead. (x is L, R, or not displayed).................... 154 x printhead error (x is L, R, or not displayed) ....................154 Cannot recognize print head x. (x is L, R, or not displayed) ................. 155 Execute printhead cleaning.
  • Page 155 Basic Guide Cause Corrective Action 3. Replace the left printhead with a new one if Printhead L is displayed and the right one if Printhead R is displayed. If neither left or right is indicated, replace both printheads. (See "Replacing the Printhead.")➔P.40 Cannot recognize print head x.
  • Page 156: Messages Regarding The Maintenance Cartridge

    Basic Guide Messages regarding the maintenance cartridge No maintenance cartridge..........................156 Wrong maintenance cartridge........................156 Maint. cart. The level is low .......................... 156 No Maintenance Cartridge capacity......................156 Maintenance cartridge full..........................156 Maintenance cartridge problem........................156 No maintenance cartridge.
  • Page 157: Messages Regarding The Hard Disk

    Basic Guide Messages regarding the hard disk Hard disk error.............................. 157 File read error............................... 157 The mail box is full............................157 Mail box full. Now printing without saving data..................... 157 Mail box nearly full............................157 Maximum jobs stored.
  • Page 158 Basic Guide Cause Corrective Action (See "Deleting Saved Jobs.")➔User's Guide Mail box full. Delete unwanted data Cause Corrective Action 100 jobs are stored in the Personal Box. Press the Stop button and stop printing. Delete print jobs from the queue.
  • Page 159: Other Messages

    Cause Corrective Action An error requiring service may have occurred. Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Hardware error. xxxxxxxx-xxxx (x represents a letter or number) Cause Corrective Action The last portion of roll paper was used during a print job.
  • Page 160 Check the firmware version. Turn off the printer and wait a while before restoring power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assistance. Calibration There is a problem with the multi-sensor.
  • Page 161: Error Messages

    Basic Guide Error Messages Before borderless printing, move the blue platen switch................150 Blue platen switch is dirty..........................151 Borderless printng not possible........................143 Calibration There is a problem with the multi-sensor..................160 Cannot adjust paper feed..........................151 Cannot adjust printhead.
  • Page 162 Basic Guide PaprWidth Mismatch ............................ 137 Parts replacement time has passed......................160 PHeads: wrong pos............................154 Please calibrate using above paper......................150 Please commn calibrt using above paper..................... 150 Please execute common calibration......................149 Prepare for parts replacement.
  • Page 163 Index A M Adjust Length ................. 99 Maintenance Cartridge ..........4, 47, 156 Adjust Printer ................. 99 Menu Operations ..............64 Adobe RGB ................95 Menu Structure ..............66 C N Clean Platen ................53 Navigate ................62 Cleaning ........... 3, 53, 55, 56, 74, 120, 121 NetWare network ..............
  • Page 164 Basic Guide Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Canon U.S.A., Inc. One Canon Park Melville, NY 11747 , U.S.A. Canon Europe Ltd. 3 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET United Kingdom Canon (China) Co., Ltd.

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