Canon imagePROGRAF iPF6400SE Service Manual
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Canon imagePROGRAF iPF6400SE Service Manual

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Summary of Contents for Canon imagePROGRAF iPF6400SE

  • Page 2 Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF6400SE.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    F. Service Materials..........................10 VI. Servicing Notes ..........................11 A. Enhanced Service Mode Features....................11 B. Print.Inf Log File ..........................11 C. imagePROGRAF iPF6400SE Power and Plug Requirements ............12 D. Installation Weight & Dimensions ....................13 E. Installation Space Requirements ....................13 F. Estimated Installation Times ......................14 G.
  • Page 5 Service Guide VIII. Suggested End-User Customer Service Offerings ................27 A. End User Limited Warranty Support ....................27 1. Canon imagePROGRAF Large Format Printer Limited Warranty..........27 2. Canon imagePROGRAF Printhead Limited Warranty.............. 27 B. On-Site Service ..........................27 C. Post Warranty Support........................27 D.

  • Page 6: Product Overview

    Product Overview The Canon imagePROGRAF iPF6400SE 24-inch large format printer is a six-color graphic arts printer incorporating the Canon LUCIA EX pigment ink set. The 6- color pigment ink set emphasizes the use of a red ink tank, which enhances the printer’s color gamut, while at the same time improving scratch resistance.

  • Page 7: Design Features

    PosterArtist Lite To expand poster printing options and capabilities, the imagePROGRAF iPF8400SE printer is bundled with Canon’s PosterArtist Lite software, which enables the ability for end-users to create professional posters. PosterArtist Lite includes an image correction function that enables users to automatically correct image colors, as well as remove selected areas of an image.

  • Page 8: Page Capture

    Service Guide Page Capture Page Capture allows users to load desired data from other applications into a PosterArtist template such as Microsoft Word, Excel, and Adobe Acrobat. PosterArtist Quick Copy PosterArtist Quick Copy gives users the ability to enlarge image data scanned with any CanoScan flatbed scanner.

  • Page 9: Configuration And Box Contents

    Please refer to the Dealer Price List on the ISG Central Web site for the most up-to-date Item Numbers. Configuration Table 1 – Configuration of imagePROGRAF iPF6400SE Item Item Number imagePROGRAF iPF6400SE 8573B002AA Item Numbers and Part Numbers are subject to change without notice.
  • Page 10 Service Guide Table 5 – imagePROGRAF iPF6400SE Supplies and Consumables Supplies and Consumables Item Item Number 6620B001AA Ink tank PFI-106MBK 6621B001AA Ink tank PFI-106BK 6622B001AA Ink tank PFI-106C 6623B001AA Ink tank PFI-106M 6624B001AA Ink tank PFI-106Y 6627B001AA Ink tank PFI-106R...

  • Page 11: Box Contents

    Service Guide Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. Table 6 – imagePROGRAF iPF6400SE Box Contents  iPF6400SE Printer  Stand ST-29  Stand Setup Guide ...

  • Page 12: Iv. Dealer Sales/Service Authorization

    Service Guide IV. Dealer Sales/Service Authorization To become authorized and maintain authorization to service an imagePROGRAF iPF6400SE printer, each Dealer location must have at least two (2) technicians that have completed the imagePROGRAF iPF6400/8400/9400 online training course. imagePROGRAF iPF6400SE Service Guide...

  • Page 13: Educational Training

    Upon successful completion of the imagePROGRAF iPF6400/8400/9400 online course, imagePROGRAF iPF6400SE certification will be granted. Figure 1 – Learning Path for Service Technicians Large Format Printer Core Technologies and Advanced imagePROGRAF iPF6400/8400//9400 Non-Certified Service Operations...

  • Page 14: Certification

    Center Web site for all technicians. (Refer to the Technical Support section on the e-Support Web site for entitlement details.) Online Training Course The online course is located in the e-Learning center on Canon U.S.A., Inc.’s (hereinafter referred (“Canon USA”)

  • Page 15: Service Materials

    Service Guide Service Materials The materials required for the imagePROGRAF iPF6400SE Training Program are listed in the table below. Table 8 – Service Materials Model Item Location e-Learning Training Program Conducted online Service Manual imagePROGRAF iPF6400SE Downloadable from within...

  • Page 16: Vi. Servicing Notes

    To check the Flat Flex Ribbon Cable function Print.Inf Log File The Print.Inf file records printer performance and adjustment history data. Refer to the imagePROGRAF iPF6400SE Service Manual for details. The log file provides the following:  Dates when WARNINGS and ERRORS occurred ...

  • Page 17: Imageprograf Ipf6400Se Power And Plug Requirements

     Before installation, confirm that all necessary receptacles are available.  Phase converters and step down transformers are not supported Table 11 – Power and Plug Requirements for imagePROGRAF iPF6400SE Description Power Supply Plug Specifications imagePROGRAF iPF6400SE...

  • Page 18: Installation Weight & Dimensions

    916 mm (boxed) Installation Space Requirements The imagePROGRAF iPF6400SE printer’s approximate installation space requirements may differ, depending on how the printer is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device.

  • Page 19: Estimated Installation Times

    Estimated installation times shown are the length of time needed to unpack and install the main unit. The estimated unpacking and installation times are based on two experienced technicians. Canon USA recommends that service personnel perform the installation, with two (2) or more persons to unpack and move the printer.

  • Page 20: Special Tools, Solvents, And Oils List

    For more information on the special tools, solvents, and oils below, see the imagePROGRAF iPF6400SE Service Manual. Table 16 – Special Tools, Solvents and Oils List...

  • Page 21: Consumables (Main Unit)

    A recommended part’s life expectancy is directly related to usage factors, such as paper size, paper quality, environment, usage application, and printer maintenance. Therefore, recommended parts do not have a warranty, and Canon USA cannot guarantee a minimum life. imagePROGRAF iPF6400SE Service Guide...
  • Page 22 Service Guide Note: All recommended spare parts shown in the table below are for reference purposes only, and are subject to change without notice. Table 19 – Field Replacement Parts List Field Replacement Parts Item Estimated Life Description...

  • Page 23: Recommended Spare Parts

    Service Guide Recommended Spare Parts Canon USA recommends that the Dealer or Authorized Service Provider keep the following spare parts in stock for replacement purposes in the event of a hardware failure. Note: All recommended spare parts shown in the table below are for reference purposes only and are subject to change without notice.

  • Page 24: Maintenance Kit

    Service Guide Maintenance Kit Canon USA has prepared an imagePROGRAF iPF6400SE Maintenance Kit to enhance the durability of the printer, while reducing operating costs. Reduced printer downtime can be achieved when the Maintenance Kit is utilized. The printer’s built-in counters and warning messages inform end- users when the maintenance kit is required.

  • Page 25: Vii. Authorized Servicer Offerings

    VII. Authorized Servicer Offerings The Authorized Servicer program enables Canon distribution product resellers to become authorized to service the Canon products they resell. Please refer to the Authorized Servicer Program Guide (found in the Download Center of the eSupport Center web site) for details to help an Authorized Servicer become familiar with Canon USA Inc.’s business processes and the resources that are...

  • Page 26: Ascr Registration Process

    To close out the service call, Section 2 of the Service Dispatch Form must be completed and e-mailed to isgservice@CITS.canon.com. Canon USA will not provide labor compensation for any service not dispatched by CITS.

  • Page 27: Warranty Marketing Program

    Service Guide Should these not resolve the problem; the Service Provider of record will be dispatched (See the ASCR Registration Process for instructions on how to register your company as the Service Provider of record). Labor compensation of $155.00 per incident will automatically be issued to the dispatched service provider (your company) once the service call has been closed with CITS.

  • Page 28: E-Tag Warranty Claim Console

    Service Guide To register a machine, go to the warranty section of the Canon USA’s e- Support Center web site at http://www.support.cusa.canon.com select the Authorized Servicer Customer Registration Form. Figure 2 – Authorized Servicer Customer Registration Form All service calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation.
  • Page 29 Service Guide imagePROGRAF iPF6400SE To submit a new warranty claim, select the type of claim from the dropdown To submit a new warranty claim, select the type of claim from the dropdown To submit a new warranty claim, select the type of claim from the dropdown...

  • Page 30: Online Limited Warranty Credit Inquiry

    .isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) site to view e Go to the Canon Network Access (CNA) site to view e-Tag warranty credit Tag warranty credit information. After authorization, parts and labor credits are posted the following business...
  • Page 31 Service Guide imagePROGRAF iPF6400SE On the CNA web site, select Warranty Credit Inquiry; then select e On the CNA web site, select Warranty Credit Inquiry; then select e On the CNA web site, select Warranty Credit Inquiry; then select e-Tag...

  • Page 32: Viii. Suggested End-User Customer Service Offerings

    The imagePROGRAF Large Format Printer Limited Warranty is effective for a period of one (1) year following delivery to the original purchaser. This warranty covers the Canon brand product and accessories. Note: No warranty is given for any consumables, such as paper or ink cartridges.

  • Page 33: Carepak Extended Service Plan

    Reseller is unable to, or chooses not to provide post-warranty service. With the CarePAK Extended Service Plan, the customer will receive toll-free telephone support; and if needed, on-site service for their Canon product for the duration of the extended coverage. Extended coverage plans are available with either a one (1) year or two (2) year plan.

  • Page 34: Ix. Product Technical Support Offerings

     Track and Modify logged Cases  Review all open Cases. In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go Online to the Canon USA Engineering Services Solutions Division’s...

  • Page 35: Canon Usa Isg Central Web Site

    Canon USA ISG Central Web site Canon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA Complete versions of the Service Guides are available on the Canon USA Complete versions of the Service Guides are available on the Canon USA ISG Central web site ( ISG Central web site (http://isgcentral.cusa.canon.com/).
  • Page 36 Service Guide When the user is logged onto ISG Central, they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below. Figure 10 - ISG Central Services...

  • Page 37: Canon Usa Technical Support Center Call Escalation

    Canon USA provides a time-sensitive call escalation process for all authorized imagePROGRAF iPF6400SE printer Dealers. Each caller must be fully trained on the imagePROGRAF iPF6400SE printer for which they are calling in order to obtain telephone support. The TSC is the single-point of entry for this process. Once a call is placed to the TSC and information is logged into the call management system, a case number is assigned to the call.

  • Page 38: Xi. Appendix

    Service Guide XI. Appendix Note: All specifications are for reference purposes only and are subject to change without notice. Specifications Table 23 – imagePROGRAF iPF6400SE Printer Specifications Item Specifications Type Bubble jet printer Media feed system Roll paper/ Cut sheet (Manual switching)
  • Page 39 Service Guide Table 23 - imagePROGRAF iPF6400SE Printer Specifications, continued Item Specification LED flashes and lights up on the operation panel, and Self-diagnostic function displays an error on LCD. Printer language GARO (Graphic Arts Language with Raster Operation)
  • Page 40 Service Guide Table 24 - Printhead PF-05 Specifications Printhead PF-05 Model PF-05 Type Bubble-jet on demand Head configuration 6 colors integrated type (6 chips per print head) Nozzle pitch 1,200 dpi x 2 Nozzle per chip MBK/BK/C/M/Y/R : 2,560 nozzles for each color...

  • Page 41: Canon Imageprograf Large Format Printer Limited Warranty

    Canon or the Service Provider if the defects in the P rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable roduct are not covered by this limited warranty, or if the applicable...

  • Page 42: Canon Imageprograf Printhead Limited Warranty

    Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or...

  • Page 43: List Of Tables

    Table 8 – Service Materials ......................10 Table 9 - Enhanced Service Mode Features ...................11 Table 10 – Power Receptacle......................12 Table 11 – Power and Plug Requirements for imagePROGRAF iPF6400SE.........12 Table 12 – Weight ..........................13 Table 13 – Dimensions ........................13 Table 14 – Installation Space Requirements ...................14 Table 15 –...

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