Printing Problems - Xerox DocuPrint C2255 User Manual

6.3

Printing Problems

Symptom
The <Error> lamp is blinking.
The <Error> lamp is lit.
A print instruction was issued,
but the <Ready> lamp does
not light or blink.
The <Ready> lamp is lit or
blinking, but the printer does
not print.
178
6 Troubleshooting
An error occurred that cannot be resolved by the user. Make a note of the error
message or error code displayed on the control panel, switch the power off, unplug the
power cord from the power outlet, and contact our Customer Support Center or your
dealer.
Is an error message displayed on the control panel?
Follow the instructions in the message and clear the error.
Is the interface cable firmly plugged in?
Switch the power off, and check if the interface cable is firmly plugged in.
Is the printer in the offline or menu state?
If the printer is offline, press the <Online> button to put it online. If the menu screen is
displayed, press the <Menu> button to exit the menu screen.
Are protocols set correctly?
Confirm that the port being used is enabled. Also, use CentreWare Internet Services to
confirm that the protocol settings are configured correctly.
Refer to
• "[Network/Port]" (P. 114)
• Online help for CentreWare Internet Services
Is the operating environment of your computer configured correctly?
Check the operating environment of your computer including the print driver.
There is data remaining in the print buffer. Cancel or force-eject the job.
After pressing the <Online> button to take the printer offline, press the <Delete Job>
button to cancel the print job or the <OK> button to force-eject the job. After
cancellation or force-ejection is complete, press the <Online> button again to put the
printer online.
Note
• When using the parallel/USB port, pressing the <Online> button can cause reception
of job data to stop part way through. When this happens, pressing the <OK> button
causes the remaining print data to be recognized as a new job. This job is printed
separately after you put the printer back online. As a result, the printout may not be
normal.
Cause/Remedy