Xerox DocuMate 3220 User Manual page 198

Problem: OneTouch no longer functions after installing Internet Explorer 7 on Windows XP. How do I resolve
this issue?
This is a known issue where OneTouch stops responding when Internet Explorer 7 is installed after the
scanner. To resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel.
2. Find Windows Internet Explorer 7 and uninstall it using the change/remove options. Follow the
wizard through a complete removal of the Internet Explorer 7 software.
3. Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a
complete removal of the OneTouch program.
4. Unplug your scanner's USB cable from the computer.
5. Reboot your computer.
6. Install Internet Explorer 7.
7. Install your scanner driver.
Problem: I am getting an error message that OCR fails every time I try to scan using the OCR
features from OneTouch. What is the problem?
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is
recommended that you temporarily disable or suspend the automatic protection feature during
scanning. After scanning is complete and your file has been saved, turn the auto-protect feature back
on. You do not need to close the Anti-SpyWare software.
Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines.
The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages must
be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.
Problem: Paper is jamming constantly in the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the
guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If
paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with
Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear worn and will also cause
issues feeding paper. See
instructions.
Problem: The ADF won't feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an
angle, or multiple pages to feed at the same time. Try cleaning the roller first. See
Automatic Document Feeder
need to be replaced. See
pad.
Problem: The paper jams about halfway through the scan.
Check the Flatbed glass to make sure no items are on it when you scan from the ADF. Multiple items
placed on the Flatbed glass will raise the lid slightly, thus preventing the pages feeding through the
ADF from touching the glass. When that occurs, the pages are unable to feed back out of the ADF and
the pages can jam.
198 ®
Xerox DocuMate
User's Guide
Cleaning the Automatic Document Feeder
on page 189. If that doesn't solve the problem, the pad assembly may
Replacing the ADF Pad Assembly
®
3220
on page 189 for cleaning
on page 192 for the steps to replace the
Cleaning the