Xerox DocuMate 3220 User Manual
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- User manual (185 pages) ,
- User manual (221 pages) ,
- Quick install manual (2 pages)
Table of Contents
Troubleshooting
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Summary of Contents for Xerox DocuMate 3220
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Page 1: Xerox Documate
September 2015 05-0809-200 ® ® Xerox DocuMate 3220 Scanner User Guide... - Page 2 © 2015 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR16525 Content ©...
- Page 3 Restricted Rights Legend Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws.
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Page 4: Table Of Contents
Environmental Health and Safety Contacts................ix Welcome ......................... 1 What’s in the Box............................1 System Requirements...........................1 Documentation ............................2 Xerox® DocuMate® 3220 Scanner....................3 Assemble the Scanner....................5 Connect the Power Cord........................6 Installation........................7 Install the Software and Connect the Scanner .................8 Installing the Scanner Driver....................10 Connect the USB Cable and Turn on the Power............ - Page 5 Replacing the Feed Roller......................... 31 Troubleshooting........................... 33 Error Light Troubleshooting Codes.................. 35 Uninstalling Your Scanner ....................... 36 Xerox® DocuMate® 3220 Specifications ................37 Xerox® DocuMate® 3220 Parts List..................39 Appendix A: Regulatory Information ...............41 Basic Regulations..........................41 United States (FCC Regulations)..................41 European Union........................
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Page 6: Safety
These include safety agency examination, approval, and compliance with established environmental standards. ® To ensure the continued safe operation of your Xerox equipment, follow these safety guidelines at all times: Do these: •... -
Page 7: Electrical Information
Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure whether or not an outlet is correctly grounded, consult an electrician. Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a ground connection terminal. -
Page 8: Electrical Supply
® ® Safety Xerox DocuMate 3220 Scanner Electrical Supply • This product shall be operated from the type of electrical supply indicted on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice. -
Page 9: Product Safety Certification
Environmental Health and Safety Contacts Contact Information ® For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: USA & Canada: 1-800-828-6571 Europe: +44 1707 353 434... -
Page 10: Welcome
What’s in the Box Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner. Xerox® DocuMate 3220 Quick Install Guide Technical Support Card Warranty Card... -
Page 11: Documentation
® ® Xerox DocuMate 3220 Scanner Welcome ® ® • Microsoft Windows operating system: – 32-bit Windows XP (Service Pack 3) – 32-bit or 64-bit Windows Vista (Service Pack 2) – 32-bit or 64-bit Windows 7 (Service Pack 1) –... -
Page 12: Xerox® Documate® 3220 Scanner
® ® Welcome Xerox DocuMate 3220 Scanner ® ® Xerox DocuMate 3220 Scanner Input Tray—Holds the documents in the Automatic Document Feeder for scanning. Paper Guides—Guides adjust to support various document widths. Automatic Document Feeder—Feeds documents through the scanner during scanning. - Page 13 ® ® Xerox DocuMate 3220 Scanner Welcome User Guide...
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Page 14: Assemble The Scanner
Assemble the Scanner Remove the scanner from its protective foam and plastic bag. Remove all shipping tape from the top and bottom of the scanner. User Guide... -
Page 15: Connect The Power Cord
® ® Xerox DocuMate 3220 Scanner Assemble the Scanner Lift the input tray up from the scanner body. The support tabs, on the input tray platform, will click in place when the tray is in the correct position. To lower the input tray: Press in the support tabs, on each side of the input tray platform, to unlock the platform. -
Page 16: Installation
If you already have a scanner connected to your computer, it is recommended that you ® remove that scanner’s driver program prior to installing your Xerox scanner. You can remove these programs from the Windows Control Panel. Please refer to the user manual provided with your other scanner hardware for instructions about removing the driver and software for that unit. -
Page 17: Install The Software And Connect The Scanner
® ® Xerox DocuMate 3220 Scanner Installation Install the Software and Connect the Scanner Start Microsoft Windows and make sure that no other applications are running. Insert the installation disc into your computer’s DVD-ROM drive. The disc automatically starts. The Select Language window opens. Click the drop-down menu arrow and select the language to use. - Page 18 ® ® Installation Xerox DocuMate 3220 Scanner On the Main menu, select Install software. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any other applications you want to install. Note: The software provided with your scanner may differ slightly from the list shown in the window.
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Page 19: Installing The Scanner Driver
The scanner driver installation will start first. The Welcome screen for the scanner driver Setup Wizard opens. Click Next. On the Xerox License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next. -
Page 20: Connect The Usb Cable And Turn On The Power
® ® Installation Xerox DocuMate 3220 Scanner Connect the USB Cable and Turn on the Power Remove any tape from the USB cable. Plug the USB cable into the USB port on the scanner then into a USB port on the computer. - Page 21 ® ® Xerox DocuMate 3220 Scanner Installation When you’re certain that the software has completely loaded, return to the “Complete the installation by connecting your hardware” window. Click OK to complete the installation process. Click Close on the Installation Complete window to close and exit the driver installer.
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Page 22: Installing Visioneer Onetouch
® ® Installation Xerox DocuMate 3220 Scanner Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window. Click Next on the Welcome to the OneTouch Setup Wizard. On the Visioneer License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next. -
Page 23: Installing Additional Applications
® ® Xerox DocuMate 3220 Scanner Installation Installing Additional Applications Your scanner includes free, additional applications as described in the table below. Return to the disc’s Main menu and click Install software. Select the additional applications you want to install, then click Install now. -
Page 24: View The User Guides
® ® Installation Xerox DocuMate 3220 Scanner View the User Guides Return to the disc’s Main menu and click on View user guides. Click on View scanner documentation to access the scanner user guide and scanning guides for OneTouch and TWAIN. -
Page 25: Register Your Scanner
Press Enter on your computer’s keyboard or click the option on screen to go to the web address. ® When the Xerox scanners web page loads click on Register Your Product. Fill in the registration form, all required fields have an asterisk (*). -
Page 26: Loading Documents To Scan
Loading Documents to Scan Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and get stuck in the scanner. -
Page 27: Documents To Avoid Scanning
® ® Xerox DocuMate 3220 Scanner Loading Documents to Scan Documents to Avoid Scanning The documents in this list can be scanned, but please note that scanning documents of this type will reduce the life of the scanner. Maintenance will be required more often and replaceable parts will wear faster. -
Page 28: Preparing Documents For Scanning
® ® Loading Documents to Scan Xerox DocuMate 3220 Scanner Preparing Documents for Scanning • Fan the documents to make sure all pages in the stack are separated. • Bend and then flatten the document stack to make sure the horizontal edges are aligned to help prevent paper from skewing while being pulled through the scanner. -
Page 29: Scanning From The Flatbed Glass
® ® Xerox DocuMate 3220 Scanner Loading Documents to Scan You can now scan the documents using the scanner buttons, OneTouch, or one of the other scanning interfaces. Scanning from the Flatbed Glass Supported Document Types You can scan the following types of documents with this scanner. -
Page 30: Scanning Interfaces
® ® Loading Documents to Scan Xerox DocuMate 3220 Scanner Scanning Interfaces • OneTouch Control Panel—When you press the Simplex or Duplex button on the scanner, the scanner starts scanning using the settings for the current LED number. The scanned image is then sent to a destination on your computer or network drive. - Page 31 ® ® Xerox DocuMate 3220 Scanner Loading Documents to Scan • TWAIN and WIA Interface—this option uses your scanner’s TWAIN interface to scan. Select scanning options before scanning, put the document in the scanner, then click the Scan button in the TWAIN interface window.
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Page 32: Maintenance
Maintenance This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner. Do These • Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol may irritate sensitive skin. -
Page 33: Hardware Properties
® ® Xerox DocuMate 3220 Scanner Maintenance Hardware Properties You can use the scanner’s properties page to keep track of scanner maintenance, change some of the hardware options, configure the scanner interface behavior, and adjust application options that may be available for your scanner. -
Page 34: Driver Settings
® ® Maintenance Xerox DocuMate 3220 Scanner • LLD version—the scanner’s base driver version. This is not the OneTouch software revision, TWAIN or WIA driver versions. • Driver version—this is the version of the scanner’s TWAIN driver. Scanner Settings •... -
Page 35: Clearing Paper Jams
® ® Xerox DocuMate 3220 Scanner Maintenance Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments. Open the Automatic Document Feeder cover. Do not attempt to remove a jammed page with the scanner closed. -
Page 36: Cleaning The Scanner
® ® Maintenance Xerox DocuMate 3220 Scanner Gently lower the duplex lamp module back into the scanner. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”. To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust the guides to the paper size, and insert the paper evenly into the ADF. - Page 37 ® ® Xerox DocuMate 3220 Scanner Maintenance Wipe clean the feed rollers and scanner glass in the scanner body. Wipe the feed roller from side to side. Rotate the roller to clean its entire surface. Be careful not to snag the cloth on the spring arms of the ADF pad. The ADF pad is located on the top of the duplex lamp module.
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Page 38: Cleaning The Scanner Glass
® ® Maintenance Xerox DocuMate 3220 Scanner Gently lower the duplex lamp module back into the scanner. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”. Cleaning the Scanner Glass Scanning items that have excessive amounts of dirt or dust may dirty the glass. - Page 39 ® ® Xerox DocuMate 3220 Scanner Maintenance You received a replacement pad in the original scanner box, you can also order a new one. Replacement parts can be purchased from the Parts & Accessories page for your scanner at www.xeroxscanners.com.
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Page 40: Replacing The Feed Roller
® ® Maintenance Xerox DocuMate 3220 Scanner Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out. Reverse the procedure to replace the new pad into its slots. Close the scanner when you’re finished. - Page 41 ® ® Xerox DocuMate 3220 Scanner Maintenance To replace the feed roller: Open the Automatic Document Feeder cover. The roller assembly fits in a channel in the ADF cover. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, rotate it upward until the small lock flange is completely free.
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Page 42: Troubleshooting
® ® Maintenance Xerox DocuMate 3220 Scanner Insert the right end of the roller into its housing socket in the scanner. Angle the roller module up and into the roller channel. Align the tab on the lock flange with the slot in the scanner. - Page 43 Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, ® ® you may have selected another source for images. Make sure Xerox DocuMate 3220 is selected as the scanner.
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Page 44: Error Light Troubleshooting Codes
® ® Maintenance Xerox DocuMate 3220 Scanner Problem: The paper jams the ADF. To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. -
Page 45: Uninstalling Your Scanner
Make sure the USB cable is plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact Xerox Technical Support if you experience a different blinking pattern. Error... -
Page 46: Xerox® Documate® 3220 Specifications
Windows Vista and later: Open Programs and Features Uninstalling the scanner driver: ® ® In the list of installed programs click on Xerox DocuMate 3220 Scanner driver. Click the Change/Remove or Uninstall button. Click Yes when asked to confirm that you want to remove the driver. - Page 47 ® ® Xerox DocuMate 3220 Scanner Maintenance Scanner Specifications Capacity 50 pages of 20lb printer paper (75–80 gsm) Paper Thickness 16–28 lbs. (60–105 gsm) Document Requirements (Flatbed) Minimum Item Size 0.15 x 0.15 inches (4 x 4 mm) Maximum Item Size 8.5 x 11.78 inches (216 x 299 mm)
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Page 48: Xerox® Documate® 3220 Parts List
® ® Maintenance Xerox DocuMate 3220 Scanner Scanner Specifications USB cable 1850 mm, 28AWG, with core, RoHS compliant Software Information Supported Operating Microsoft Windows Systems –32-bit XP (Service Pack 3) –32-bit or 64-bit Vista (Service Pack 2) –32-bit or 64-bit 7 (Service Pack 1) –32-bit or 64-bit 8 / 8.1... - Page 49 ® ® Xerox DocuMate 3220 Scanner Maintenance User Guide...
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Page 50: Appendix A: Regulatory Information
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes and modifications to this equipment not specifically approved by Xerox may void the user’s authority to operate this equipment. -
Page 51: Turkey (Rohs Regulation)
This machine is certified as Class 1 LED product. This means that this machine does not produce hazardous laser radiation. A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and Safety The Document Company Xerox... -
Page 52: Canada
® ® Appendix A: Regulatory Information Xerox DocuMate 3220 Scanner photographed, provided the reproduction is in black and white and is less than 75% or more than 150% of the linear dimensions of the original.) Postal Money Orders. Bills, Checks, or Drafts of money drawn by or upon authorized officers of the United States. -
Page 53: Other Countries
® ® Xerox DocuMate 3220 Scanner Appendix A: Regulatory Information Proclamations, orders, regulations or appointments, or notices thereof (with intent to falsely cause same to purport to have been printed by the Queen’s Printer for Canada, or the equivalent printer for a province). -
Page 54: Appendix B: Compliance Information
® If you are managing the disposal of your Xerox product, please note that the product may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. -
Page 55: Energy Star For The Usa
ENERGY STAR for the USA Energy Program Compliance ® ® The Xerox DocuMate 3220 Scanner is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between U.S., European Union and...