Xerox DocuMate 3220 User Manual page 197

Problem: The installation will not complete successfully. If installation finishes, the scanner's OneTouch
options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner.
They are interfering with the installation and OneTouch options, and you need to remove those other
drivers and re-install your Xerox DocuMate 3220 scanner. Please see the documentation that you
received with the other scanner for the steps to remove its driver programs. After uninstalling the other
scanner's driver programs, uninstall OneTouch using the steps on page 201 then install OneTouch
following the instructions in the Installation chapter.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size.
Free up some space on your hard drive for the software to be able to save the scanned images.
Problem: When using "Create single image files" not all of the pages scanned are sent to the
destination I chose. Where are they?
There are a limited number of times that an application can open. When "Create single image files" is
selected and you are scanning to a destination application, each side of the page scanned will open a
new instance of that application. If you want to have an image open in an application immediately,
limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network using
"Transfer to Storage". Select any file format and then scan a large batch of papers. At the end of
scanning, the driver will immediately save all pages scanned to that folder location without opening an
application.
Problem: I have selected "Skip Blank Originals" but not all of the blank pages have been removed.
Why are there still blank pages in the file?
If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be picking
up faint images through the paper and the driver will not drop those pages out of the final file. The
"Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally 100 dpi or
150 dpi produces the best results.
Problem: I tried to 'Repair' the OneTouch application by using the 'Change' function through the
Add/Remove Program within the Control Panel and was not able to repair it. How do I repair
OneTouch?
1. Before attempting to repair OneTouch, unplug the USB cable connected to the scanner.
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc into
the DVD-ROM player and click OK.
3. When prompted, plug the USB cable back into the scanner.
4. When the installation process finishes, click OK on the Complete The Installation window, and
then click Close.
5. Reboot your computer.
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Xerox DocuMate 3220
User's Guide
197