Software Problems; Operating System Problems - HP ProLiant ML100 Series User Manual

Problems are occurring with the
Action: Be sure the network interconnect bl

Software problems

The best sources of information for software problems are the operating system and application softw
documentation, which may also point to fault detection tools that report errors and preserve the
configuration.
Other useful resources include HP Insight
gather critical system hardware and software information and to help with problem diagnosis.
Oper ating system problems
Operating system locks up
Action: Scan for viruses with an updated virus scan utility.
Genera pr l otection fault occurs
A general protection fault, or general protection error, occurs wh
terminates suddenly with an error, including but
•
Miscalculating the amount of RAM needed fo
•
Transferring executio
•
Writing to a read-only or a code segment
•
Loading a bad value into a segment register
•
Using a null p
A GPF is immediately identifiable by a blue screen with white text, and the text may c
that identifies the problem.
Action:
•
Remove any newly installed software or hardware
•
Boot the server in Safe Mode or Last Known Good Configuration.
If neither of these actions resolve the prob
technical support or an authorized reselle
specific GPF messages, refer to the Microsoft website
(http://www.mic
Errors are displayed in the error log
Action: Follow the information provided in the error log, and then refer to the operating system
docum entation.
network interconnect blades
n to a segment that is not executable
ointer
rosoft.com/whdc/devtools/debugging/default.mspx).
ades are properly seated and connected.
Diagnostics (on page 40) and HP SIM. Use either utility to
en the Microsoft operating system
not limited to:
r an allocation
to verify that they are not the cause.
lem, contact an authorized service provider ("Contacting HP
r" on page 84). For more information about debugging tools or
are
system
ontain information
Troubleshooting 79