Printer Problems; Mouse And Keyboard Problems; Modem Problems - HP ProLiant ML100 Series User Manual

Printe r problems
Printer does not print
Action:
Be sure the printer is powered up and online.
1.
Be sure no loose connections (on page 50)
2.
Be sure the correct printer drivers are instal
3.
Printer ou ut is garbled tp
Action : Be sure the correct printer drivers are installed.

Mouse and keyboard problems

Action:
Be sure no loose connections (on page 50) exist. If a KVM sw
1.
server is properly connected to the switch.
For rack-mounted servers, check the cables to the switch box an
o
set for the server.
For tower model servers, check the cable connection from the input device to the server.
o
If a KVM switching device is in use, be sure all cables and connectors are the proper length and are
2.
su ported by the switch. Refer to the switch documentation. p
Be sure the current drivers for the operating system are installed.
3.
Be sure the device driver is not corrupted by replacing the driver.
4.
Restart the system and check whether the input device functions correctly after the serv
5.
Replace the device with a known working
6.
If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O
o
board is defec
If the problem no longer occurs, the original input device is defective. Replace the device.
o
Be sure the k
7.
lights flash at POST or the NumLock LED illuminates. If not, change port connections.
Be s ure the keyboard or mouse is clean.
8.
Mode m problems
No di al tone exists
Action:
Be sure the cables are plugged in as specified in the m
1.
Connect a working telephone directly to the wall jack, and then test the line for a dial tone.
2.
If no dial tone is detected, the phone line is not working. Contact the local telephon
3.
arrange to correct the problem.
tive. Replace the board.
eyboard or mouse is connected to the correct port. Determine whether the keyboard
exist.
led.
itching device is in use, be sure the
equivalent device (another similar mouse or keyboard).
odem documentation.
d be sure the switch is correctly
er restarts.
e company and
Troubleshooting 75