Downloading New Switch Software; Hp Customer Support Services; Before Calling Support - HP ProCurve 2610 Installation And Getting Started Manual

Downloading New Switch Software

When product enhancements occur for the 2610 Switches, new software can
be downloaded to the switch through several methods, for product
enhancements and new features. For more information, see the Management
and Configuration Guide, which is on the ProCurve Web site at
go/procurve/manuals, (See
The new switch software would be available on the ProCurve Web site,
www.hp.com/go/procurve/manuals.

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site,
provides up-to-date support information.
Additionally, your HP-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should retrieve the following information:
Information Item
• product identification, including mini-GBICs
• details about the switch's status including the
software (OS) version, a copy of the switch
configuration, a copy of the switch Event Log, and a
copy of the switch status and counters information
• copy of your network topology map, including
network addresses assigned to the relevant devices
Downloading New Switch Software
page 1-13).
www.hp.com/go/procurve/manuals
Troubleshooting
www.hp.com/
also
Information Location
the front of the switch and on
labels on the mini-GBICs
switch console: show tech
command
your network records
4-13