Downloading New Switch Software; Hp Customer Support Services; Before Calling Support - HP ProCurve Series 2600 Installation And Getting Started Manual

Troubleshooting

Downloading New Switch Software

Downloading New Switch Software
When product enhancements occur for the Series 2600 Switches, new
software can be downloaded to the switch through several methods, for
product enhancements and new features. For more information, see the
Management and Configuration Guide, which is on the Documentation CD­
ROM that came with your switch.
The new switch software would be available on the ProCurve Web site,
http://www.procurve.com.

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site,
to-date support information.
Additionally, your HP-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should retrieve the following information:
4-12
Information Item
• product identification, including mini-GBICs
• details about the switch's status including the
software (OS) version, a copy of the switch
configuration, a copy of the switch Event Log, and a
copy of the switch status and counters information
• copy of your network topology map, including
network addresses assigned to the relevant devices
http://www.procurve.com
Information Location
the front of the switch and on
labels on the mini-GBICs
switch console: show tech
command
your network records
also provides up-